Customer Ratings & Reviews

Thank you for taking the time to share your positive feedback about our product. We are thrilled to hear that you are absolutely loving the machine.
We truly appreciate your choice to invest in our product and are grateful for the trust you have placed in our brand. Your satisfaction is our top priority, and we are delighted to hear that our product is living up to your expectations.
Regarding any areas for improvement, please rest assured that we are continuously striving to enhance the quality and performance of our products. Your feedback is invaluable in this process, and we will work diligently to address any concerns and further improve our product.
If you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We are always here to help.
Thank you once again for your kind words and support. We look forward to continuing to serve you and providing you with exceptional products and service.

We are truly sorry to hear about your disappointment with our vacuum, especially considering the high hopes you had for it. We understand how important it is for a vacuum to be effective and reliable, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issues are related to the vacuum’s cleaning performance, its tendency to clog, the short battery life, and the frequent need to refill the water tank. We understand how frustrating these issues can be, especially when you’re looking for a vacuum that meets your high standards.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered these issues, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Thank you for taking the time to share your wonderful feedback with us and for choosing our vacuum! We’re thrilled to hear that it is holding up well and doing a great job for your daily cleaning needs.

Your satisfaction is important to us, and we’re committed to providing you with high-quality products that are both durable and efficient. We’re glad to know that we’re on the right track.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to serve you.