Customer Ratings & Reviews

Thank you for your positive review! We're delighted to hear that you find our product great for house cleaning and appreciate the good value it offers. Your recommendation means a lot to us. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

Thank you for taking the time to share your feedback, and we’re sorry to hear that you have not had the best experience with our Tineco vacuum. We understand the importance of value for money and the expectation of a product to perform efficiently, especially when it comes to cleaning your home.

Based on your description, it seems that you are experiencing issues with the battery life, the frequency of refilling the clean water tank, the vacuum spitting dirty water back onto the floor, and an unpleasant smell after using the self-clean function. We apologize for the inconvenience these issues have caused you.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

Thank you for taking the time to share your incredible feedback with us! We’re thrilled to hear that our product has had such a positive impact on your life. It’s always our goal to create products that make a real difference for our customers.

We’re glad to know that you’re satisfied with your purchase and that our product has exceeded your expectations. Your support means the world to us, and we’re grateful for the opportunity to serve you.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that make your life easier and more enjoyable.

Thank you for sharing your experience with us. We are pleased to hear that the product worked great for the first five months, but we sincerely apologize for the issues you've encountered since then. Your feedback is invaluable, and we are committed to using it to improve our products and services.

Based on your description, it seems that the electronics began malfunctioning, prompting unnecessary self-cleaning and eventually stopping the water release. We understand your frustration, especially given the cost of the machine and the inconvenience of having to send it in for repairs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and work towards a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing the support you need and ensuring your concerns are addressed.

Thank you for giving us the opportunity to address this situation. We hope to regain your trust and provide you with a better experience in the future.