Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Buy this instead of the Crosswave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this and a crosswave… this one is WAY BETTER! I wish I would’ve bad this first and saved the money on the crosswave.
I would recommend this to a friend My floor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is vacuum is amazing picks up everything leaves my floor nice and clean. I am very happy with this product. I’ll buy it as a gift.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Had to buy the 5extreme
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Tineco! I had a 3 but gave it to my sister and bought me the 5 lol
I would recommend this to a friend Vacuum/mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and highly recommend it. We are super happy
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your fantastic review! We’re thrilled to hear that you’re super happy with our product and highly recommend it. Your satisfaction is our top priority, and we’re continuously working to improve our products based on customer feedback. If you ever have any questions or need assistance, please don’t hesitate to reach out to us. We’re always here to support you. Thank you for choosing us and for taking the time to share your positive experience!
- Pros mentioned:Mop
Satisfying vaccum
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loooooove it so much. So strung vaccum and reliable mop
I would recommend this to a friend Perfect Combo for Floor Cleaning
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small, nimble, and effective. Just what I needed to keep up with all the messes my kids leave behind.
I would recommend this to a friendgreat vacuum!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum! I love the wet feature--easier and much better cleaning solution than my swiffer.
I would recommend this to a friendI dont get the hype for this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but hate this thing for my home. Part is probabaly bc we have hand scraped hardwood and this machine doesnt clean all the boards due to the unevenness and extremely thin nap of the roller. I get the same results on our tile floorig as well. It does an "okish" job on the tilea but the grout isnt touched. It also smells horrible even woth me making sure to empty after each use. Its also frustrating to use for quick messea bc you have to fill each time bc its not supposed to sit with clean water inside either. We typically ran a stick vac before using this and it still seema like what small dibres are left just get pushed around by the roller insgead of vacuumed up as advertised as well. Im going to try to sell on marketplace for more than a $200 loss due to hating it so much. I bought in 2022 and used maybe 5 times and ended up going back to mop and bucket.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Works Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing works great. It tells you which step is needed in the cleaning process. I like it alot.
I would recommend this to a friend Life Saver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is amazing! We have four kids and a dog. Between the dog bringing in every piece of mud and dirt and the kids shoes, I was overwhelmed. What used to be sweep, mop, re-sweep and sometimes wipe, has turned into a one step process. I am more than impressed, and it will not disappoint. If you've been holding back, don't wait any longer like I did!
I would recommend this to a friend- Pros mentioned:Ease of use
Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing. Te best purchase I did from Best Buy
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! This is my second Tineco wet/dry vacuum!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing for hard floors.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great little product and essential for families who have small children. Cleaners up basically everything I have thrown at it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Babatooie, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving your smart floor cleaner! The FloorOne S3 is perfect for quick and easy cleanups, it not only washes but also vacuums hard flooring at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Babatooie and welcome to the Tineco family!
- Pros mentioned:Cleaning performance
Love the product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with it! I have a dog and a cat, this product save my life! %100 recommended!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
It Cut Our Cleaning Time in Half!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ha certainly cut time in half. But I was hoping to be able to use this as a rug vacuum as well. Overall great product
I would recommend this to a friend - Pros mentioned:Ease of use
Buy it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE it!!!! Worth every penny!! Doesn’t stay charged for very long but other than that it works really good!!
I would recommend this to a friend - Pros mentioned:Ease of use
Good quality and efficient combo of mop and vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and clean, provided extra roller and filter. Cleaning 1500 sqft takes about 50% of the charge.
I would recommend this to a friend - Pros mentioned:Cleaning performance
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the way it picks up and mops at the same time
I would recommend this to a friend Don’t recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand it can get the job done as a vacuum and mop at the same time. No matter what I’ve tried using the solution it comes with, using zero solution, using tapwater, using filtered water, using hot water and using cold water. Anything of those above II understand it can get the job done as a vacuum and mop at the same time. No matter what I’ve tried using the solution it comes with, using zero solution, using tapwater, using filtered water, using hot water and using cold water. Anything of those above I stated, still will leave streaks on my floors, I have used it more than five times. And was just sitting in the corner while we were doing a small remodel in our house change the floors to different color thinking it would be less noticeable of lines when using the vacuum up it does the same exact streaks on the floors nothing I can do to make them not visible, and I cannot return it , I bought September 6. It is now October 15th because of constructions I wasn’t able to call earlier. I called today to see if I can return with no box they said yes But then before the conversation ended, it ended with I cannot get any money back, I cannot return anything, so I’m stuck with this non-functional to my expectations of a vacuum amount. All I can do at this point is sell it through a third-party i.e. Facebook marketplace, OfferUp or craigslist….. Definitely don’t recommend If you are picky with seeing streaks on flooring.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you recognize the dual functionality of our product as a vacuum and mop. However, we sincerely apologize for the frustration you've experienced with streaks on your floors and the challenges you faced with our return policy. Your feedback is important, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that despite trying various solutions and water types, you continue to notice streaks on your floors. Additionally, the timing of your home remodel affected your ability to address these concerns within the return window.
We’d love to assist you further and explore possible solutions to address your concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and provide you with a satisfactory resolution.
Thank you for your understanding and patience.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on tile floors. Love the self cleaning feature.
I would recommend this to a friendBrand response from Tineco team
Posted .Dear Dee1,
Thank you for taking the time to share your positive feedback about the Tineco Floor One S5 Extreme - 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer in Black, purchased from BestBuy. We are thrilled to hear that the product is working great on your tile floors and that you love the self-cleaning feature.
At Tineco, we strive to provide innovative and efficient cleaning solutions to make your cleaning tasks easier and more convenient. We are delighted that the Floor One S5 Extreme has met your expectations and has proven to be effective on your tile floors. The self-cleaning feature is designed to enhance the user experience and ensure optimal performance.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and ensure your continued satisfaction with our products.
Thank you again for choosing Tineco. We truly appreciate your support and look forward to serving you again.
Best regards,
Tineco Support