Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Must buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It works amazing. Helps a lot if you have dogs that shed a lot.
I would recommend this to a friend Does not just vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaves streaks, thought we could just vacuum with it, which is not the case
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback! We sincerely apologize for the issues you’ve faced regarding streaks and your expectation of being able to vacuum with it. We take all customer concerns seriously and are committed to continuously improving our products and services based on your experiences.
We appreciate your insights, as they help us identify areas for improvement.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Thank you again for your valuable feedback.
- Pros mentioned:Cleaning performance
Amazing machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best vacuums I’ve used. Picks up wet and dry messes.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best wet dry vac on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing for our tile floors! Cleans up very easily any mess and it can do the trick.
I would recommend this to a friendBrand response from Tineco Support
Posted .Awesome, thank you for leaving us a review on the FloorOne S3! We agree, the S3 is the best smart wet dry vac on the market! In fact, Tineco was honored to receive the prestigious Red Dot Design Award for product Design on the Floor One S3 in 2020! You are right, the S3 is easy to use and as you experienced, the S3 washes and vacuums your hard floors at the same time! By combining the two chores into one the S3 provides better, faster cleaner results than traditional vacuuming and mopping. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 is cordless, lightweight and has a hands-free, self-cleaning system that helps keep your unit fresh and clean! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Awesome and welcome to the Tineco family!
Compact and mighty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and very powerful for my 82 year old mom. Would purchase again.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your kind words! We’re delighted to hear that our product is both light and powerful, making it perfect for your 82-year-old mom. We appreciate your repeat purchase and are committed to maintaining the quality you expect. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing our product and for your continued support!
- Pros mentioned:Cleaning performance
Best I have found
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans extremely well… I bought two other since and given to my family
I would recommend this to a friend Frank
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. good work, easy to use. 100% recommended.
I would recommend this to a friendBrand response from Tineco Support
Posted .We are thrilled to receive your excellent review and to hear that you are enjoying our product! It’s great to know that you find it easy to use and have no hesitation in recommending it to others. Your positive experience motivates us to continue delivering high-quality products that meet your expectations.
We are proud of the hard work our team puts into designing and manufacturing products that are not only functional but also user-friendly. Your feedback confirms that we are on the right track, and we couldn’t be more grateful.
Please rest assured that we are constantly striving to improve our products and services. If you ever encounter any issues or have suggestions for further enhancements, do not hesitate to reach out to us. Your satisfaction is our top priority.
Thank you once again for choosing our product and for taking the time to share your feedback. We look forward to continuing to serve you with excellence.
Love it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for about a year and still working great, it is definitely a learning curve trying to find the best way to clean it but I still use it very frequently and won't go back to the mop anytime soon
I would recommend this to a friend- Cons mentioned:Charging
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Tineco. But I’m having a charging issue. Over all love it.
I would recommend this to a friend Defective?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if i got a defective one or what but it tells me to begin self- cleaning about a minute after i start each time. I'm obviously not happy with that so I'm contacting the company
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear JanetD,
We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.
Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Sincerely,
Tineco Customer Service TeamBrand response from Tineco team
Posted .Dear JanetD,
We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.
Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Sincerely,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Good value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well so far. Has been a good time saver. Good results.
I would recommend this to a friend - Pros mentioned:Ease of use
Makes life easier!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, cleans efficiently and easy to clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm on hardwood and carpets 100% would recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Tineco floor cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Vacuums and wash floor at the same time with such ease!
I would recommend this to a friend Modern mop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the mop I wish it would actually be able to reach up to the base boards but it doesn’t so still have to go back and clean around where it didn’t get.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Just hope you get one that works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its actually a good machine... when you get one that works. Bought one had to exchange it because it was doa. The one that we exchanged it for was also doa. Decided to go through tineco to get a third one because our local best buy was out after the two i had tried and my wife really wanted it. Let me warn you tineco is absolutely a frustrating company to deal with for something like this after a few calls several hours on the phone 2 almost 3 weeks and a million of unnecessary apologies in broken English we finally got one that works, and it's good
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi EricK,
Thank you for sharing your experience with the Tineco Floor One S3 Extreme. We're glad to hear that you found it to be a good machine when it works. However, we apologize for the initial inconvenience you faced with receiving two units that were dead on arrival.
We understand your frustration, and we're sorry for any inconvenience caused during the replacement process. Your feedback is valuable to us, and we're continuously working to improve our customer service and product quality.
If you ever encounter any issues or have further questions in the future, please don't hesitate to reach out to us at service@tinecousa.com. We're here to assist you promptly and ensure you have a positive experience with our products.
Best regards,
Tineco Support
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great buy overall. It works well in a pet friendly home and gets the job done. I would recommend to anyone who needs a quick solution to mopping or mops frequently. It does not touch or clean baseboards*
I would recommend this to a friend
Met All Expectations
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Wireless is amazing. No need to use a lot of cleaning fluid per cleaning. The extra brushes and extra filter are very helpful. Self clean is very fast. Dirt sensor is helpful. The only negative is how it leans forward when docked.
I would recommend this to a friendBest purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacmop. Has self cleaning mode and is easy cleanup. Can’t live without one.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic review! We’re thrilled to hear that you love our vacmop, especially its self-cleaning mode and easy cleanup. Your reliance on our product is a testament to its quality. We’re grateful for your choice and will continue to improve our products. If you ever have any questions or need assistance, please don’t hesitate to reach out to us.
Convenient
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first wet-dry vacuum I’ve owned and I’m very happy with its capabilities. I do wish it was a bit more flexible for right spots and it also tends to prompt for cleaning the dirty water tank a bit too fast. However, it’s still a solid tool to have and far surpasses traditional mopping speeds.
I would recommend this to a friend