Customer Ratings & Reviews

Zeidan, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you’re loving your new FloorOne S3 as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Zeidan and welcome to the Tineco family!

Dear Valued Customer,

Thank you for sharing your experience with us. We are truly sorry to hear about the charging issue with your Floor One S5 Extreme. We appreciate your loyalty to Tineco products and are disappointed that this unit did not meet your expectations. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the vacuum stopped charging after almost a year of use, despite your efforts to troubleshoot the issue by checking the charger and connections. We understand how frustrating this must be, especially since you had a positive experience with your previous Tineco models.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, we understand that this may not have resolved the issue in your case.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to address your concerns and explore potential solutions to improve your experience with our product.

Thank you for your understanding and patience. We hope to have the opportunity to resolve this issue for you and restore your confidence in our products.

Best regards,

Tineco Customer Service Team

We’re truly sorry to hear that your experience with the Tineco vacuum didn’t meet your expectations, especially regarding the included accessories. We understand your frustration, and we appreciate you sharing your feedback with us.

Based on your description, the main concerns you’ve raised are that the vacuum did not come with the attachments shown in the video, and you feel it functions more like a mop than a vacuum, suggesting it may not be the right choice for vacuuming needs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our vacuum comes with a 2-year warranty, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.

We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.

Snafu, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving the S3 and many thanks for the 5-star review! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Snafu and welcome to the Tineco family!

Thank you for taking the time to share your feedback on our product. We are delighted to hear that you find it effective and that it successfully meets your needs for small surface coverage.

We appreciate your kind words about the product’s performance and understand your concern regarding the need for frequent refills. Please be assured that we are continuously striving to enhance our products based on customer feedback. Your input is invaluable to us, and we will certainly take it into consideration as we work towards improving the product for better convenience and efficiency.

Thank you once again for choosing our product. We are committed to providing you with the best possible experience, and we hope to exceed your expectations in the future.