Customer Ratings & Reviews

Dear customer, we are very sorry for your unpleasant experience. To better help you, you are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Jones44, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving the S3 and that it’s doing an excellent job at cleaning your floors! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jones44 and welcome to the Tineco family!

Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve found cleaning our product to be a challenge. Your satisfaction is important to us, and we’re committed to addressing your concerns and continuously improving our products based on customer feedback.

Based on your description, it seems that the cleaning process of our product is not as convenient as you expected. We understand how valuable your time is, and we strive to make our products as user-friendly as possible.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the use time between charges. If you have any further questions or need assistance with the cleaning process, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a two-year warranty on our machines and are here to help address any issues you may have.

We’re glad to hear that you appreciate the convenience of our product, and we hope to improve your overall experience with us. Your feedback is crucial in helping us make the necessary improvements to better serve your needs.

Thank you for your understanding, and we look forward to assisting you.

Citychamp2013, thank you for leaving us a review on the FloorOne S3! I am so glad you love your smart wet dry vac as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the S3 will last up to 35 minutes with intelligently optimized suction and battery power. Floors dry quickly and streak free! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again citychamp2013 and welcome to the Tineco family!