Customer Ratings & Reviews

Thank you for your kind words! We’re thrilled to hear that our product is making life easier for you and is well-suited for your new floors. We appreciate your choice and are committed to delivering the best experience. If you have any questions or need support, we’re always here to help.

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying the wonderful performance of our product.
We understand your concern about the cleaning process after each use. Please be assured that we are continuously striving to improve our products, and your input is invaluable in this process. We are committed to enhancing the user experience and will certainly take your feedback into consideration as we work towards making our products even better.
Thank you for choosing us and for your trust in our brand. We appreciate your support and are dedicated to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that you’ve fallen in love with the voice of our product and that it has helped alleviate your feelings of loneliness.

We’re glad to know that our product could bring you such joy and companionship. Your satisfaction is our top priority, and we’re delighted to hear that we could meet your expectations in this regard.

Please rest assured that we will continue to work diligently to improve our product and provide an even better experience for you. If you have any suggestions or feedback, please don’t hesitate to reach out to us.

Thank you again for choosing our product and for your kind words. We appreciate your support and look forward to serving you better in the future.

Jones44, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving the S3 and that it’s doing an excellent job at cleaning your floors! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jones44 and welcome to the Tineco family!

Dear Brianna,

We apologize for your bad experience. According to your review, we have learned you are having charging issues and battery issues. Please be assured as a Tineco customer, you enjoy a two year warranty. You can contact us Tineco customer service to claim your warranty. We will definitely help you locate and resolve your issue. Thanks for your patience and understanding!

Best,
Tineco Customer Care

We’re sorry to hear about your experience with our product. We understand how frustrating it can be when things don’t work as expected, and we want to assure you that we take your feedback seriously. We’re constantly striving to improve our products and services, and your input is invaluable to us.

Based on your description, it seems that you’ve encountered issues with parts breaking and find the cleaning and maintenance process of the vacuum to be more cumbersome than the actual cleaning it provides. We apologize for any inconvenience this has caused you.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.

We appreciate your understanding and hope to have the opportunity to make things right for you.

Citychamp2013, thank you for leaving us a review on the FloorOne S3! I am so glad you love your smart wet dry vac as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the S3 will last up to 35 minutes with intelligently optimized suction and battery power. Floors dry quickly and streak free! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again citychamp2013 and welcome to the Tineco family!

Thank you so much for your amazing review. We are thrilled to hear that you are enjoying our product and that it works well for you. Your 10/10 recommendation is incredibly rewarding and serves as a great encouragement for our team.

We strive to deliver high-quality products that meet the needs of our customers, and your satisfaction is our top priority. We truly appreciate your trust in our brand and your choice to recommend our product to others.

If you have any more feedback or need assistance, please don't hesitate to reach out to us. Our team is here to ensure your continued satisfaction and support.

Thank you once again for your kind words. We look forward to serving you with more products that cater to your needs perfectly.