Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Smart vacuum.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love more chalenge and I like to learn about new things. This vacuum is very smart and no easy to use if you don’t know about technologie.
I would recommend this to a friend- Cons mentioned:Water tank size
Cleans great when it actually works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the short time it worked. Now it will not finish the kitchen in one attempt even if I sweep and mop first. It continually says to clean dirty water tank or debris channel, even when the tank is empty and the channel is clean. I have scrubbed it completely and it still doed the same thing. Unfortunately im stuck with it because bestbuy says its not returnable even though it only worked for about 2 weeks.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Dear SteveH,
We apologize for the inconvenience with your Tineco Floor One S3 Extreme 3-in-1 Smart Floor Washer. To address the dirty water tank and debris channel prompts, please follow these steps:
1. Reset the floor washer by turning it off, unplugging it, waiting a few minutes, and then turning it back on.
2. Check for firmware updates on our website or by contacting our support team.
3. Clean the sensors carefully to ensure accurate performance.
If the issue persists, contact our dedicated support team at Service@tinecousa.com or call 1-855-292-8864 (Mon-Fri, 8 a.m. – 8 p.m. CST). We are committed to providing the best possible assistance and finding a resolution to the problem.
Thank you for choosing Tineco, and we hope to resolve this matter to your satisfaction.
Best Regards,
Tineco Support
- Cons mentioned:Suction
Not as go9d as others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt suck up dog hair so it constantly gets stuck in the brush roller . Constaltly leaks water on the floor. Suction mode still makes the floor wet when its not meant to. Self cleaning mode is okay
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We are glad to hear that you find the self-cleaning mode satisfactory. However, we sincerely apologize for the issues you've encountered with our product. Your feedback is essential, and we are committed to using it to improve our products and services.
Based on your description, it seems that the vacuum struggles with picking up dog hair, leading to it getting stuck in the brush roller, and you've experienced water leakage on the floor even in suction mode when it shouldn't be wet.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regularly checking and cleaning the brush roller can help prevent hair from getting stuck.
We’d love to assist you further to resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and explore possible solutions.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right and enhance your experience with our brand.
Best regards,
Tineco Customer Service Team
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this mop because I see people raving about it but it is aweful. It constantly stinks despite regularly cleaning it and allowing it to dry separated. Now, only 1 year later, the mop hardlt cleans and routinely drops dirty water all over my floor. I will never trust Tineco again. This price point should definitely laat a lot longer than the few months it cleaned properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco mop hasn’t met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you’ve encountered issues with lingering odors and reduced cleaning performance after only a year of use. We understand how frustrating this must be, especially considering the price point of our product.
We’d love to assist you further and explore how we can make things right. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re committed to providing you with a solution that meets your needs.
Once again, we apologize for the inconvenience you’ve experienced. We value your trust and are determined to regain it by ensuring your satisfaction.
Great buy on sale!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for Christmas. She wanted the ifloor 3 but after doing some research and reading reviews I went with this one. She loves it. Works perfect for our Vinyl and Ceramic flooring.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT! I dragged my heels over purchasing a washer until this went on a great one-day sale for $329 just before the holiday. I ended up using just a capful of my Cortec cleaner in the tank vs. their cleaner as my Coretec floor requires certain cleaning chemicals. The machine sucked up everything and left my floor spotless. Best thing is that it self-cleans when you are done. It's tougher to get on my hands and knees as I age - and this little machine really helps.
I would recommend this to a friend if you can, do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this so much. well worth the money. definitely worth the bigger tank.
I would recommend this to a friendGreat Suction! Mopping is subpar.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, the suction is great. It mops well although it's not the best at scrubbing the floor clean.
I would recommend this to a friendBest purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase!!! Everyone should get it. This is a game changer when it comes to home cleaning
I would recommend this to a friendGreat Product !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time operation revealed a lot of dust we were living with. No more dust after operating this at home. Great product.
I would recommend this to a friendWorks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as it should. No complaints! Highly recommend to anyone.
I would recommend this to a friendLove Love Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought this device, then my son spilled a plate of spaghetti and meat sauce on my hard wood floor. Clean-up was so much faster with this.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife and she absolutely loves it. Highly recommend getting this product!
I would recommend this to a friendi love tineco s 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.superrrrrrrrrrrrrrrrrr tineco i loved this Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black
I would recommend this to a friendGood
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item works great really like it. It is very good
I would recommend this to a friendWorth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing, I’ve had it for about a year now and its definitely worth the investment
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great.....................................................................................
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
LOVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed with this! So easy to use and clean. Does an amazing job cleaning laminate and tile floors.
I would recommend this to a friend Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works on hard-floors tile and area rugsWe bought an upgrade due to an issue with the previous one it does a whole lot better than the competitors
I would recommend this to a friendBest thing EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded to a new s5 for myself and bought this one for my brother for a wedding present! I love all Tineco products!!
I would recommend this to a friend