Customer Ratings & Reviews
- Model:
- FW101900US
- |
- SKU:
- 6498058
Customer reviews
Rating 4.5 out of 5 stars with 2360 reviews
(2,360 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Solid wet/dry vaccum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid product with only two flaws. 1.The angle of the vaccum doesnt bend enough to fit under tables all that well. 2. The roller doesnt dry that fast, I recommend taking it off after every use to air dry
I would recommend this to a friendRated 5 out of 5 stars
Best Vacuum ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is the best vacuum that a woman can have at her house. Especially if they have puppies and kids. Best Valentine Gift ever! Even better than diamonds. 10 out 10.
I would recommend this to a friend- Cons mentioned:Charging
Rated 1 out of 5 stars
Tineco - Floor One S5 Extreme – Unable to charge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed with the Tineco - Floor One S5 Extreme. It lasted almost a year, then it just stopped charging. At first I thought maybe it wasn't put on the charger properly, then maybe the plug wasn't pushed into the wall properly, then maybe switching outlets, checking connection to the base. Nope not anything worked. I put it into its charging slot in the base, it lights up and says charging then 30 seconds later it quits charging. My first Tinoco was the S1 I think and loved it. I decided to go for a heavy duty unit and was so excited to get this one and gave my last one to my Daughter in law and now I have to decide weather to buy another Tinoco or try Bissell or some other brand. I have a Tinoco cordless Stick Vacuum and absolutely love it. Its probably time to finally throw it out and stop hoping that it might come back to life.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are truly sorry to hear about the charging issue with your Floor One S5 Extreme. We appreciate your loyalty to Tineco products and are disappointed that this unit did not meet your expectations. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum stopped charging after almost a year of use, despite your efforts to troubleshoot the issue by checking the charger and connections. We understand how frustrating this must be, especially since you had a positive experience with your previous Tineco models.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, we understand that this may not have resolved the issue in your case.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to address your concerns and explore potential solutions to improve your experience with our product.
Thank you for your understanding and patience. We hope to have the opportunity to resolve this issue for you and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
- Cons mentioned:Water tank size
Rated 2 out of 5 stars
A bit disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall construction of the unit seemed decent. Instructions were clear on setting it up and using it. When actually putting it to use however, we found that the water tank had to be filled quite often. Also, it did not remove anything on the floor that was already dried, like water stains even. We ended up returning the unit. We were not impressed.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. To better help you, you are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
- Cons mentioned:Price
Rated 3 out of 5 stars
Low quality charger base.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger base broke down within 4 weeks of minimum use. Very expensive vacuum device to have cheap charger. Tinico customer service useless.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 5 out of 5 stars
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! If you have a lot of debris, you will still be better off using a regular vacume. But this does a great job for small amounts of debris and the mopping function is fantastic
I would recommend this to a friendRated 4 out of 5 stars
Doubtful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little skeptical about the cleaning , I went over the same spot 4 times and the water was still showing dirty , I would think that it would be coming out clean at least the after the second time on a brand new floor !!
No, I would not recommend this to a friendRated 5 out of 5 stars
Great product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Working great so far. Cost is worthy.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your positive review! We’re thrilled to hear that you’re enjoying our product and finding it to be great value for money. Your satisfaction is our top priority, and we’re committed to providing high-quality products that meet your needs. If you ever encounter any issues or have questions, please don’t hesitate to reach out to us. We’re here to help and continuously improve our products based on your valuable feedback.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
A must purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a complete floor cleaner. I would strongly suggest.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Cutiepiesmommy, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Cutiepiesmommy and welcome to the Tineco family!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love my new tineco!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco! My husband likes it even more I think.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend Rated 4 out of 5 stars
Great when it’s functioning
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great however it’s constantly telling me the tank is full when it isn’t. It’s very frustrating. Sometimes I can use it for awhile but when I empty it it only last 5 seconds before the sensor comes on and I have to dump it again.
I would recommend this to a friendRated 4 out of 5 stars
Bought at a discount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum. Nothing outstanding about it. Glad it was bought at a discount.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Floor cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans very well beat part is the self cleaning future
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Dan08, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving your new floor cleaner and are loving the self-cleaning feature! The FloorOne S3 is perfect and not only washes but also vacuums hard flooring at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the FloorOne S3 will run up to 35 minutes with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Dan08 and welcome to the Tineco family!
Rated 3 out of 5 stars
Battery fails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this for a few years...most of the time it works great. But lately when the battery shows 79%, it dies and needs to be recharged.
I would recommend this to a friend- Cons mentioned:Price
Rated 2 out of 5 stars
Wanted to love this....
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money, go with a different cleaner. I had this unit for less than a year before it broke, and it's not worth the hassle to send in for repairs. Worked great while it lasted, but ultimately it isn't worth the hefty price tag for a machine that doesn't even last a year.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We are pleased to hear that the unit worked great while it lasted, but we sincerely apologize for the inconvenience and disappointment caused by its short lifespan. Your feedback is crucial, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that your unit broke within a year of purchase, and the repair process was not convenient, making it feel like it wasn't worth the investment.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, we understand that this may not address the durability issue you experienced.
We’d love to assist you further and explore potential solutions for your situation. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to resolve your concerns and enhance your experience with our products in the future.
Best regards,
Tineco Customer Service Team
Rated 5 out of 5 stars
Best floor cleaner ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more days of sweeping followed by mopping. Great power and picks up all dirt (whereas other vacuums have always blown the dirt around out the back). I will recommend this to everyone.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
1 Step Cleaning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This takes all the work out of cleaning. I have ceramic and hardwood in my house. They shine, not to mention this cleans itself after you use it.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend Rated 5 out of 5 stars
Grandmother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my granddaughter. She was very happy with the performance. She was a little taken aback when she first plugged it in when it started talking to her.
I would recommend this to a friendRated 5 out of 5 stars
Highly Recommended !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Fantastic purchase! Does everything it claims to be able to do . . . Extremely Well !!! Quality Built machine and at a fair price . . . Can't beat that ! Highly Recommended !
I would recommend this to a friendRated 5 out of 5 stars
Excellent vacuum/mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum, mop, it gets the job done really well.
I would recommend this to a friend