Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife and she absolutely loves it. Highly recommend getting this product!
I would recommend this to a friend50/50 rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After clean water smell is bad. You to put efforts.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you sharing your feedback with us. We’re sorry to hear that you’re experiencing an unpleasant smell after using the clean water tank.
We sincerely apologize for the unpleasant experience you’ve had. Based on your description, the main concern is the bad smell coming from the clean water tank after use. We take your feedback very seriously and will use it to continuously improve our products and services.
●For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on our machines, and our team would be happy to discuss your concerns and explore how we can address the issues you’ve experienced. We are committed to finding a positive solution for you.
Best regards,
The Tineco Team
Love Love Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought this device, then my son spilled a plate of spaghetti and meat sauce on my hard wood floor. Clean-up was so much faster with this.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great.....................................................................................
I would recommend this to a friendWorth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing, I’ve had it for about a year now and its definitely worth the investment
I would recommend this to a friendi love tineco s 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.superrrrrrrrrrrrrrrrrr tineco i loved this Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black
I would recommend this to a friendTineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works on hard-floors tile and area rugsWe bought an upgrade due to an issue with the previous one it does a whole lot better than the competitors
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for hardwood floors. Always had a swifter on standby, but not anymore.
I would recommend this to a friend3 in 1
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product I have ever bought, after purchasing Teneco I stopped using my cordless dyson
I would recommend this to a friendBest thing EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded to a new s5 for myself and bought this one for my brother for a wedding present! I love all Tineco products!!
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing!! As a mom of a 2 year old it is getting a lot of use and it is working perfectly on my lvp floors
I would recommend this to a friendStay away from Tineco.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this machine a little over a year ago. It worked ok until a month ago when the battery suddenly lost power and would not charge. I tried to contact their customer service, first by phone, then by "chat". By phone, you are put on hold and then every 60 seconds you must press a button to acknowledge you are still there or they will disconnect you. By chat, the first time I waited 20 minutes and no response. The second time, I finally chatted with someone. After repeating myself a few times about the issue witht he machine and serial numbers, etc., they said they would send a link via email with a shipping label within 24 hours. 72 hours later, no label. chat again. oh, your ticket was lost by the computer. we will send another. received it 48 hours later. boxed up the machine and sent it off. they said it will take 2 days to fix. 10 days later, nothing. back to chat. found out that the machine was not repairable and they threw it out. never contacted me, said I didn't respond to an email so they closed the ticket. Never made the attempt to coordinate a replacement, which is a refurbished unit. Said the warranty of the refurbished unit falls to the length of the original machine. when pressed on the fact it will be two months of dealing with the issue with no machine, they refused to extend the warranty to compensate us. Take if from me, stay away from Tineco. They do everything they can to obfuscate and hope you just go away. I will never buy from them again. STAY AWAY!!!!!
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi Tim, we are sincerely sorry for your experience with our Customer Service team. Our customers are extremely important to us, we do care. We won't make any excuses, you deserved better care and for that we apologize and assure you that we have and will continue to make improvements to our processes. Thank you for purchasing your S5 from us, if there is anything else we can do to assist you with your machine, please contact us via email or chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864
- Pros mentioned:Cleaning performance, Ease of use
LOVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed with this! So easy to use and clean. Does an amazing job cleaning laminate and tile floors.
I would recommend this to a friend Wonderful product will buy again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so worth the money. I needed a new battery called the number on the mop and had the battery in two days.
I would recommend this to a friendVac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very well made. The color scheme is very good and the lighting is really good. The colors look really nice on the background too.
I would recommend this to a friendGreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little machine. It has a sensor tells you how clean/ dirty the floor is, and it sometimes detects dirt that is not visible on my floor so I know to spend more time there.
I would recommend this to a friendBest floor cleaner
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a BISSELL Crosswave and had issues with it so I returned and bought this. I love it so much! It is less messy and it uses a lot less of the cleaning product. Would buy again over the Crosswave if given the choice.
I would recommend this to a friendPerfect for pet owners.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant say enough about this! With 2 big furry labradoodles this little machine saves me on rainy days.
I would recommend this to a friendAmazing Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product definitely something I would recommend everyone by that has hardwood floors.
I would recommend this to a friendPretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. Gets the job done but it’s a pain to clean. You have to take everything apart and needs some TLC.
I would recommend this to a friend