Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Great Suction! Mopping is subpar.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, the suction is great. It mops well although it's not the best at scrubbing the floor clean.
I would recommend this to a friendBest purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase!!! Everyone should get it. This is a game changer when it comes to home cleaning
I would recommend this to a friendif you can, do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this so much. well worth the money. definitely worth the bigger tank.
I would recommend this to a friendGreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little machine. It has a sensor tells you how clean/ dirty the floor is, and it sometimes detects dirt that is not visible on my floor so I know to spend more time there.
I would recommend this to a friend- Cons mentioned:Suction
Not as go9d as others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt suck up dog hair so it constantly gets stuck in the brush roller . Constaltly leaks water on the floor. Suction mode still makes the floor wet when its not meant to. Self cleaning mode is okay
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We are glad to hear that you find the self-cleaning mode satisfactory. However, we sincerely apologize for the issues you've encountered with our product. Your feedback is essential, and we are committed to using it to improve our products and services.
Based on your description, it seems that the vacuum struggles with picking up dog hair, leading to it getting stuck in the brush roller, and you've experienced water leakage on the floor even in suction mode when it shouldn't be wet.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regularly checking and cleaning the brush roller can help prevent hair from getting stuck.
We’d love to assist you further to resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and explore possible solutions.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right and enhance your experience with our brand.
Best regards,
Tineco Customer Service Team
Love it
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Got it as a gift for my wife since ahe asked for something similar and this one with the larger tank makes a huge difference.
I would recommend this to a friendVaccum mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it another compartment for the dirty water but doesn’t clean the floor that well. I would recommend a steam mop.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your feedback! We’re glad you appreciate the separate compartment for the dirty water – that’s a feature we designed to help keep things cleaner during the process.
We’re sorry to hear, however, that you found the floor cleaning performance wasn’t quite up to your expectations. We really value your honest opinion, and we’ll definitely take your comments into consideration as we work on improving our products in the future.
Thank you for choosing our product. If any questions come up later, please feel free to contact us. We’re here to help!
Good Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I like the convenience it’s a pain to clean.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve found cleaning our product to be a challenge. Your satisfaction is important to us, and we’re committed to addressing your concerns and continuously improving our products based on customer feedback.
Based on your description, it seems that the cleaning process of our product is not as convenient as you expected. We understand how valuable your time is, and we strive to make our products as user-friendly as possible.
For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the use time between charges. If you have any further questions or need assistance with the cleaning process, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a two-year warranty on our machines and are here to help address any issues you may have.
We’re glad to hear that you appreciate the convenience of our product, and we hope to improve your overall experience with us. Your feedback is crucial in helping us make the necessary improvements to better serve your needs.
Thank you for your understanding, and we look forward to assisting you.
Best thing EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded to a new s5 for myself and bought this one for my brother for a wedding present! I love all Tineco products!!
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife and she absolutely loves it. Highly recommend getting this product!
I would recommend this to a friendVac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very well made. The color scheme is very good and the lighting is really good. The colors look really nice on the background too.
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for hardwood floors. Always had a swifter on standby, but not anymore.
I would recommend this to a friendWorth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing, I’ve had it for about a year now and its definitely worth the investment
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing!! As a mom of a 2 year old it is getting a lot of use and it is working perfectly on my lvp floors
I would recommend this to a friendBest Vacuum Mop Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my best investments. I love that I can vacuum my hard floor and mop at the same time. It uses minimal water so drying time is relatively fast. You an also see that it works based on how murky the water is when you dump it. That’s the most tedious part. You have to dump the water after each use and then after allowing it to self clean. That’s the most annoying part of using it. But it’s worth it.
I would recommend this to a friendWonderful product will buy again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so worth the money. I needed a new battery called the number on the mop and had the battery in two days.
I would recommend this to a friendWorks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as it should. No complaints! Highly recommend to anyone.
I would recommend this to a friendGreat for typical use
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Loves the product but mine does clogg constantly from my German shepherd's hair
I would recommend this to a friendGreat for the most part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product & very convenient with vaccum & mop in one but it doesn’t reach in corners and the way the panel is about 2” all around is missed all around the room vaccum & mopping wise, hence one less star.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great.....................................................................................
I would recommend this to a friend