Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
No support.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of my best purchases of all time until one day it just stopped spraying water. it still runs but it doesn't really do anything since no water comes out. when I called customer support they did not answer and went into a rabbit hole. Tineco's customer support only operates during regular business hours which means you have to take time off of your work day to call them. it served me for a little over a year but now is worthless.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .I'm truly sorry to hear about your experience with the Floor One S5 Extreme Cordless Floor Washer. We understand how frustrating it is when a product stops working as expected. It sounds like there may be a blockage in the water system, which can often be resolved by removing the roller and clearing debris from the intake area. All Tineco products come with a 2-Year Limited Warranty, so please reach out to us—email is a great way to get in touch at support@tineco.com. You can also chat through our website or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’ll be happy to assist with troubleshooting or explore warranty options. Thank you for being a valued Tineco customer.
- Cons mentioned:Streaking
Terrible Streaks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the idea of this vacuum but it leaves terrible streaks on my tile (wood looking) floor. It’s almost unusable.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We’re glad to hear that you appreciate the concept of our vacuum, but we apologize for the inconvenience you've encountered with its performance on your tile floors. We take your feedback seriously and are committed to using it to improve our products and services.
Based on your description, it seems that the vacuum is leaving streaks on your wood-look tile floors, which has made it almost unusable for your needs.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that the cleaning solution and water levels are balanced might help in reducing streaks.
We’d love to assist you further and explore possible solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.
Thank you for giving us the opportunity to address this situation. We hope to find a resolution that restores your confidence in our products.
- Cons mentioned:Suction
Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I made. We didn't get to use it right away because my wife was ill. WE did use the Vacuum 2-3 times where we noticed that the suction was not very good because of it not touching the floor completely and it also did not pick up smaller participles (Ex: shredded paper that may fall on the group) Additionally, there IS STREAKING so it's not cleaning as thoroughly as expected and it smells very bag even after you clean/dry everything out. Best Buy was not very helpful with this process as it passed the return date and tineco did not want to respect their warranty coverage. Highly disappointed.
No, I would not recommend this to a friend Great purchase!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best purchases I have ever made!!!
I would recommend this to a friendGreat power.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty solid machine. Power is good, suction is good. Only gripe is that the wheels streak the floor a little after going over it.
I would recommend this to a friendbest value mopper
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best value mopper. We use it as a backup for our robotic vacuum/mopper.
I would recommend this to a friendTineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a must have you have pets and kids ! I use my almost everyday!
I would recommend this to a friendGreat product. Assembly instructions only ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mop vac. The instructions on how to put together could be clearer. Finally found a youtube video and got it working
I would recommend this to a friendIt is great to keep the space clean daily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great but the corners do not get clean as they said on the answered questions.
I would recommend this to a friendtineco
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Tineco my best buy protection and my total tech member ship was added it value
I would recommend this to a friendThe Modern Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum, it works so well on my hard surfaces. Not disappointed at all. It does have a good balance on its wet/vacuum application. A definite good buy!
I would recommend this to a friendFabuloso cleaning fluid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but we need a lil fabuloso in the scent for the gateway city Laredo Texas
I would recommend this to a friendFancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Vacuum/sweeper with amazing resultsFancy
I would recommend this to a friendDon’t waste your money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially really like this a used it frequently, but the amount of errors that I receive due to how they designed the waste water tank is infuriating. If there is anything on the sensors that are inside the water tank, it thinks that it is full, which makes it unusable unless you deep clean it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We are pleased to hear that you initially really liked the product and found it useful. However, we are sorry to learn about the issues you've encountered with the waste water tank and sensor errors. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the design of the waste water tank is causing frequent errors, particularly when the sensors inside the tank detect obstructions. We apologize for any frustration this has caused and understand how inconvenient it must be to deep clean the tank frequently.
For optimal performance, we recommend ensuring that the sensors are kept clean and free from debris. Regular maintenance can help prevent these errors and ensure the vacuum operates efficiently.
We’d love to assist you further and explore potential solutions to improve your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to address these concerns and enhance your experience with our product.
Best regards,
Tineco Customer Service Team
Must have cleaning tool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love! Don’t wait any longer! Make your life much easier and buy this! It’s worth every penny!
I would recommend this to a friendGood on hardwood floors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cleaning hard floors. I am giving 4 stars because of the battery. Only good for 30 minutes.
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are glad that you are satisfied with our product. We appreciate your great support to Tineco. Tineco values each and every review from our customers and will improve our products based on your feedback. Thank you again for that.Should you need any further assistance in the future, please do not hesitate to contact us. It's our pleasure to be of service to you
- Pros mentioned:Cleaning performance, Ease of use
Love it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. It is easy to use and clean. It cleans great.
I would recommend this to a friend excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only bad thing is it only works with their own sanitizer and it doesn’t have a good smell and is expensive.
I would recommend this to a friendTineco
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this it works awesome all the features are great I highly recommend
I would recommend this to a friend10 out of 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best helper in my house!! This is FANTASTIC!!!
I would recommend this to a friend