Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Too much
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh... if you clean it really well after each use, its not terrible. If anything is slightly wet it will start to smell real quick. The wifi and app are useless and sometimes i wish i would have just gotten a regular stick vac.
I would recommend this to a friendBest ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum cleaners ever. I would recommend this product to friends and family. This a product must have.
I would recommend this to a friendFavorite Tineco Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An upgrade from the Tineco iFloor3. I really enjoy the voice setting and the new digital display. Worth the upgrade.
I would recommend this to a friendTineco S5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. cleans up all of our messes.. and with 4 dogs and 2 boys living our house it is a necessity..
I would recommend this to a friend- Cons mentioned:Water tank size
Do not buy!! Sensors don’t work!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been almost a year since I got this Tineco S5 extreme, all along the sensors made trouble! I constantly get errors that the dirty water tank is full when it’s actually empty so the machine won’t run. After contacting Tineco they sent me a new tank but still didn’t resolve the issue. Later they told me to send it in for repair but after getting it back supposedly fixed, the same problem persists. I contacted them again but this time I didn’t get a reply. It’s so frustrating to run after this for a year, pay few hundred dollars on a machine that never performed properly! And my warranty is expiring soon…
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the persistent issues you’ve encountered with your Tineco S5 Extreme and the inconvenience this has caused you. We understand how frustrating it can be to invest in a product that does not perform as expected, especially for such a long period of time.
Based on your description, it seems that you’ve experienced ongoing problems with the sensors incorrectly indicating that the dirty water tank is full, even after receiving a replacement tank and sending the machine in for repair. We deeply regret that these steps did not resolve the issue and that you did not receive a response from our customer service team.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and ensure that your Tineco S5 Extreme performs as it should. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand. Your warranty is important to us, and we will do everything we can to address your concerns before it expires.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
The Modern Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum, it works so well on my hard surfaces. Not disappointed at all. It does have a good balance on its wet/vacuum application. A definite good buy!
I would recommend this to a friendGreat product. Assembly instructions only ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mop vac. The instructions on how to put together could be clearer. Finally found a youtube video and got it working
I would recommend this to a friendBEST PRODUCT EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS HAS SAVED MY BACK. BEST PRODUCT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Thought I would love it but not really
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it much.. I used to mop with shark steam mop before I bought this. I like it that it reduces the time, however it doesn’t clean the floor as steam mop does. It has very strong odor on the mop.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S3 Extreme Cordless Floor Washer. We apologize that it didn’t meet your expectations compared to your steam mop. To enhance cleaning and prevent odors, we recommend removing the roller to clear debris, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. Additionally, all Tineco products come with a 2-Year Limited Warranty, so if you're still encountering issues, please reach out to us at support@tineco.com, via chat on our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Great gift
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my wife. She is very happy with it.
I would recommend this to a friendGreat purchase!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best purchases I have ever made!!!
I would recommend this to a friendbest value mopper
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best value mopper. We use it as a backup for our robotic vacuum/mopper.
I would recommend this to a friendGood on hardwood floors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cleaning hard floors. I am giving 4 stars because of the battery. Only good for 30 minutes.
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are glad that you are satisfied with our product. We appreciate your great support to Tineco. Tineco values each and every review from our customers and will improve our products based on your feedback. Thank you again for that.Should you need any further assistance in the future, please do not hesitate to contact us. It's our pleasure to be of service to you
tineco
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Tineco my best buy protection and my total tech member ship was added it value
I would recommend this to a friendTineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a must have you have pets and kids ! I use my almost everyday!
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Love it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. It is easy to use and clean. It cleans great.
I would recommend this to a friend It is great to keep the space clean daily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great but the corners do not get clean as they said on the answered questions.
I would recommend this to a friendNot worth the hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good concept. But I regret buying it. Didn’t really work for me. I still always have to broom because it doesn’t clean about two inches or so away from my walls. And if I don’t broom. It gets clogged super fast. The constant cleaning out for me doubles my job.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Misspharr, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry you are not satisfied with your wet dry vacuum. It sounds like there may be an issue that we can help you fix. Please reach out to our Customer Service team, they can help determine if your unit needs repair or to be replaced. Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Misspharr, we appreciate the feedback!
Must have cleaning tool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love! Don’t wait any longer! Make your life much easier and buy this! It’s worth every penny!
I would recommend this to a friendFabuloso cleaning fluid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but we need a lil fabuloso in the scent for the gateway city Laredo Texas
I would recommend this to a friend