Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Tineco for the win
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum allows high temperature water in res. Exceeded expectationa
I would recommend this to a friendReally useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Saving me the time from cleaning the apt.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for the awesome feedback on your Tineco XXX. We are glad that you are satisfied with our product. We appreciate your great support to Tineco. Should you need any further assistance in the future, please reach out to our Customer Service Team at 1-855-292-8864 Mon. - Fri. 9am - 6pm (CST) or email us at support@tineco.com.
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. Very happy. Very very satisfied.
I would recommend this to a friend- Cons mentioned:Charging
Do not bother.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a 0 star I would. It worked great while using it. However Used this product for less than a month and it stopped charging, lights won’t turn on, it does nothing. Warranty takes weeks to respond or make any suggestions. Best Buy won’t take it back because it’s passed their two week return window. Beyond disappointed!!
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We sincerely apologize for the trouble you’ve encountered with your Tineco product. It’s concerning to hear that you’ve faced charging issues and a lack of response from our warranty service. We greatly appreciate your feedback, as it helps us improve our products and services to better meet our customers’ expectations.
Based on your description, it seems that your unit has stopped charging and the lights no longer turn on after less than a month of use. We understand how frustrating this must be, and we’re here to assist you in resolving this issue as quickly as possible.
We’d love to assist you further and ensure a resolution to your problem. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re committed to providing you with a resolution that meets your satisfaction and will work diligently to address your concerns.
Thank you for bringing this to our attention. We’re on a mission to improve our products continuously, and your feedback is a crucial part of that journey. We hope to have the opportunity to restore your confidence in Tineco.
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and easy to clean. Auto detect works perfect
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on hard floor but questionable on tile.otherwise it’s a great product
I would recommend this to a friendGreat item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves this item. Does all that she was looking for and more
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. It cleans everything and works great.
I would recommend this to a friendBest vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum you could own if you hard wood floors and tile.
I would recommend this to a friendBest mop ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cleans fast and easy perfect for floors of all types except uneven ones
I would recommend this to a friendCleans Floor Squeaky Clean, but faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned well at first, but started malfunctioning a few months after purchasing.
No, I would not recommend this to a friendBroke after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 months. I contacted customer service and they said to send it to them and they will fix it. The app says motor repair. I’m thinking expensive item. I will let you know what happens but so for it worked great when it worked. I have used it specifically according to the directions and even swept before using. I hope this is resolved soon.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Mom4ever, we're sorry to hear that your FLOOR ONE S3's motor is needing to be replaced. We're glad to hear that our customer service department is assisting you in getting your vacuum repaired. We hope you're back to enjoying your FLOOR ONE S3 very soon!
No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum / mop. After the 2nd use, it started turning itself off. I did everything the manual said check inside clear it make sure nothing is stuck. Watch the YouTube tutorial. Make sure it was all cleaned up charged. It tried it for a third time and it kept turning itself off. Definitely has malfunctions that need to be looked at don’t waste your time.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the trouble you’ve encountered with your Tineco vacuum/mop. It’s clear that your experience hasn’t met the high standards we strive for, and we’re committed to making things right. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the unit is turning itself off after a short period of use, despite following the manual’s instructions and ensuring it was clean and charged. We understand how frustrating this must be, and we want to assure you that we take these concerns very seriously.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to improve our products based on feedback like yours. We hope to have the opportunity to restore your confidence in Tineco.
Frequent malfunction
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 2 stars because it lasted one year and 3 weeks before it finally did nothing but talks too much. All it keep saying is chage dirty water tank, with full clean water tank. We did all that but still couldn’t get it to work. This was the second one that lasted about the same length of time. I am wondering if this company is still in business. Lucky for me I’m a total tech member with Best Buy, so I will return this today for a different name brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to improving our products and services based on your feedback.
Based on your description, it seems that you are experiencing issues with the dirty water tank sensor and the machine not functioning properly despite following the instructions. We apologize for this inconvenience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Best floor cleaner!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this!! It works so good!!!! I would recommend them to anyone
I would recommend this to a friendLove Love Love
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I’ve bought in a while! Love it! Would recommend!
I would recommend this to a friendMy Timco s5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic Recommend it to anybody that I saw I have already recommended it and one lady already bought one
I would recommend this to a friendFloor cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job. The WIFI was very difficult to get going but once I got it it wss good
I would recommend this to a friendGreat vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best Vacuums in recent history. Use it for over a month now and the only complaint that we have is battery could last a little longer
I would recommend this to a friendBrand response from Tineco Support
Posted .Justin, thank you so much for reaching out and leaving us a review on the FloorOne S3! I’m so glad you think the FloorOne S3 is as awesome as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life! If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at [email protected]. As a reminder, the FloorOne S3 comes with a 2-year warranty. Thanks again Justin, we appreciate the feedback!
Great for dusty floors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3 in 1 for this vaccum is absolutely awesome..
I would recommend this to a friend