Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Good investment saving time and effort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful in cleaning large room with wooden or tile floor. Highly recommended.
I would recommend this to a friendWonderful vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very powerful cleans up quickly love it! Very is to lift going up and down stairs.
I would recommend this to a friendDoes exactly what it claims
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the title states, it does exactly what it claims to do.
I would recommend this to a friendReview
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good product. But after a year the charging base has issue
I would recommend this to a friendW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great exactly what I expected when i bought it !!!
I would recommend this to a friend50/50 rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After clean water smell is bad. You to put efforts.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you sharing your feedback with us. We’re sorry to hear that you’re experiencing an unpleasant smell after using the clean water tank.
We sincerely apologize for the unpleasant experience you’ve had. Based on your description, the main concern is the bad smell coming from the clean water tank after use. We take your feedback very seriously and will use it to continuously improve our products and services.
●For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on our machines, and our team would be happy to discuss your concerns and explore how we can address the issues you’ve experienced. We are committed to finding a positive solution for you.
Best regards,
The Tineco Team
Fabulous
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone back and forth with getting this and i am so glad i did. Very happy
I would recommend this to a friendReally useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Saving me the time from cleaning the apt.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for the awesome feedback on your Tineco XXX. We are glad that you are satisfied with our product. We appreciate your great support to Tineco. Should you need any further assistance in the future, please reach out to our Customer Service Team at 1-855-292-8864 Mon. - Fri. 9am - 6pm (CST) or email us at support@tineco.com.
Broke after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 months. I contacted customer service and they said to send it to them and they will fix it. The app says motor repair. I’m thinking expensive item. I will let you know what happens but so for it worked great when it worked. I have used it specifically according to the directions and even swept before using. I hope this is resolved soon.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Mom4ever, we're sorry to hear that your FLOOR ONE S3's motor is needing to be replaced. We're glad to hear that our customer service department is assisting you in getting your vacuum repaired. We hope you're back to enjoying your FLOOR ONE S3 very soon!
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much to clean the floors with. I want the other models now
I would recommend this to a friendGreat vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best Vacuums in recent history. Use it for over a month now and the only complaint that we have is battery could last a little longer
I would recommend this to a friendBrand response from Tineco Support
Posted .Justin, thank you so much for reaching out and leaving us a review on the FloorOne S3! I’m so glad you think the FloorOne S3 is as awesome as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life! If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at [email protected]. As a reminder, the FloorOne S3 comes with a 2-year warranty. Thanks again Justin, we appreciate the feedback!
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on hard floor but questionable on tile.otherwise it’s a great product
I would recommend this to a friendMy Timco s5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic Recommend it to anybody that I saw I have already recommended it and one lady already bought one
I would recommend this to a friendBest mop ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cleans fast and easy perfect for floors of all types except uneven ones
I would recommend this to a friendBest vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum you could own if you hard wood floors and tile.
I would recommend this to a friendGreat item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves this item. Does all that she was looking for and more
I would recommend this to a friendWorks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. Very happy. Very very satisfied.
I would recommend this to a friendAwesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and easy to clean. Auto detect works perfect
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. It cleans everything and works great.
I would recommend this to a friend- Cons mentioned:Charging
Do not bother.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a 0 star I would. It worked great while using it. However Used this product for less than a month and it stopped charging, lights won’t turn on, it does nothing. Warranty takes weeks to respond or make any suggestions. Best Buy won’t take it back because it’s passed their two week return window. Beyond disappointed!!
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We sincerely apologize for the trouble you’ve encountered with your Tineco product. It’s concerning to hear that you’ve faced charging issues and a lack of response from our warranty service. We greatly appreciate your feedback, as it helps us improve our products and services to better meet our customers’ expectations.
Based on your description, it seems that your unit has stopped charging and the lights no longer turn on after less than a month of use. We understand how frustrating this must be, and we’re here to assist you in resolving this issue as quickly as possible.
We’d love to assist you further and ensure a resolution to your problem. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re committed to providing you with a resolution that meets your satisfaction and will work diligently to address your concerns.
Thank you for bringing this to our attention. We’re on a mission to improve our products continuously, and your feedback is a crucial part of that journey. We hope to have the opportunity to restore your confidence in Tineco.