Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Tineco
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product sucks up liquids small ,just doest fill up much . Like half tank then shut s down.
I would recommend this to a friendReal review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought about it for a few months… took the risk. Love it!
I would recommend this to a friendA must in every house
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it’s the best purchase i made in my life!
I would recommend this to a friendgreat except for the extra cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but self cleaning takes more work than expected.
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing addition to my smart home, quick and easy clean up
I would recommend this to a friendVitalii
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, wifey too . Recommended 100% this vacuum !
I would recommend this to a friendNot as great as promoted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased because of so many videos applauding the cleaning abilities of this machine. First week worked decent good for small unexpected messes does not have an issue with suction picks up kibble no problem and pet hair. Not great for older messes or stains. Always rec a self clean and now it always says the dirty water container is full even after wash. Now unable to clean as it shuts down when it thinks dirty water is full. Will be returning today for the price I was expecting a lot more . The item appears cheaply made.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback and for giving our product a try. We’re sorry to hear that you have encountered issues with the self-cleaning function and the dirty water tank sensor, and that the build quality did not meet your expectations, especially considering the price point.
Based on your description, it seems that while the vacuum’s suction was adequate for small, unexpected messes and pet hair, you experienced difficulties with older messes and stains, and the self-cleaning feature has become problematic due to the dirty water tank sensor malfunctioning.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
Great gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my daughter and she loves it. Would recommend
I would recommend this to a friendBrand response from Tineco team
Posted .Dear MelissaL,
Thank you for sharing your positive experience with the Tineco Floor One S5 Extreme. We're thrilled to hear that it made a great gift for your daughter and that she loves it. We appreciate your recommendation.
If you or your daughter have any questions or need further assistance, please feel free to reach out to us. We're here to ensure your satisfaction with our products.
Thank you for choosing Tineco!
Best regards,
Tineco Support
The best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! My daughter recommended it and i have to say…. I would too!
I would recommend this to a friendBest purchase in 2022 !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought recently on a holiday deal. One of the best product bought in 2022 !!
I would recommend this to a friendTineco S3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! I can’t recommend it enough. I’ve only had it a few weeks but so far it’s a game changer.
I would recommend this to a friendEase of cleaning!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tineco, you all blew it out of the park with this! Absolutely well worth the money!
I would recommend this to a friendThe best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome. I cant think of a negative thing to say. Br
I would recommend this to a friendBetter than Bissell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. So much better than the Bissell Cross wave I had been using.
I would recommend this to a friendA must for toddler home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing mop/vacuum. Easy to carry and isn’t very loud. You will not regret this if you are living with toddlers.
I would recommend this to a friendFloor One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad for a product like this one. I haven't been able to find a suitable product until this one.
I would recommend this to a friend- Cons mentioned:Water tank size
Dirty water tank full
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple months ago and i spend more time trying to convince the thing that the dirty water tank is not full than actually cleaning the floors. It's incredibly frustrating and i would send it back if i had been smart and kept the box.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your frustrating experience with our product. We understand how important it is for a vacuum to function smoothly and efficiently, and we apologize that ours has not met your expectations. We appreciate your feedback as it helps us improve our products and services.
Based on your description, it seems that you are experiencing issues with the dirty water tank sensor, causing you to spend more time troubleshooting than actually cleaning. We apologize for this inconvenience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
- Cons mentioned:Water tank size
Avoid this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the concept but I hate this thing. It will constantly tell me the dirty water tank is full, when it’s nowhere close. A plastic piece on the bottom broke off when I pulled it off the charger one day and now I have to balance it just right so it will take a charge. Overall I would not buy, stick to a steam mop.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We're sorry to hear about the challenges you've faced with our S5 Extreme, Smart Floor Washer. Your feedback is valuable, and we understand your frustration. Regarding the issue with the dirty water tank indicator, once emptied of dirty water and cleared of debris like hair, please ensure that the tank is properly seated and securely in place. Additionally, if a plastic piece broke off, we apologize for the inconvenience. Please reach out to our customer service team for assistance with these issues. You can contact us at support@tineco.com or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Work great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great…. Must buy for your love one ……………………..
I would recommend this to a friendTineco S3 cordless floor cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum worked once and didn’t function again. I haven’t been able to return the item due to medical reasons. I give zero stars for this item.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the vacuum worked initially but subsequently stopped functioning. Additionally, we understand that you’ve been unable to return the item due to medical reasons. We sincerely apologize for the inconvenience and frustration this has caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to find a satisfactory solution for you.
Once again, we apologize for the inconvenience and appreciate your understanding. We’re committed to improving our products based on customer feedback, and we hope to have the opportunity to restore your confidence in our brand.