Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Love! Love! Love!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 large indoor dogs and this has saved me so much time. Not only does it clean muddy paw prints, but it vacuums the mud clumps and hair too!! Idk how I've lived without it for so long. Oh and the self-clean feature is so nice too!!
I would recommend this to a friend Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good sucks really good yeah good vacuum
I would recommend this to a friendBest Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Works great. Best vacuum I’ve ever used.
I would recommend this to a friendOne of the best invention!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum. It helps me so much than using the conventional mop.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuums and mops beautiful. It doesn’t leave streaks. Very nice.
I would recommend this to a friendAWFUL
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it 0 stars if I could. It BARELY sucks anything off the floor. It constant gets clogged from the smallest amount of dirt/hair/debris and shuts off and tells you to clean it. I will clean it 2 or 3 times just trying to vacuum my 850 square foot apartment… only the 2 bedrooms have carpet. Everything else is laminate flooring… it is the most frustrating thing that I can’t vacuum without it turning off before I can even finish. Do not waste your money. Please don’t.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you are experiencing issues with the suction power of the machine, as it frequently clogs and shuts off during use, requiring multiple filter cleanings. We apologize for the inconvenience this has caused you.
For optimal performance, we recommend ensuring that the battery is fully charged after each use and cleaning the filter as needed. This will help maximize suction and extend the use time. Additionally, we suggest checking the machine’s manual for any specific maintenance tips that could help improve its performance.
We’d love to assist you further and help resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to ensure that you have a better experience with our product. Also, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have.
Thank you for bringing this to our attention. We are continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
- Cons mentioned:Water tank size
It’s okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this thing for 7 months. I don’t use it all the time. But it seems like after month 2 it’s always saying “empty tank” or “ insert dirty water tank” I’ve cleaned the sensors and the entire vacuum and it still says the same thing. For the price I wish thing worked better than what it does. I’m so disappointed in this purchase. Definitely not as advertised
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Dear Marteka,
Thank you for your feedback.
We apologize for the inconvenience you're facing with your Tineco Floor One S5 Extreme. To address the issue, please try resetting the vacuum, ensuring the tank is properly inserted, and checking for firmware updates.
If the problem persists, don't hesitate to contact our dedicated support team at 1-855-292-8864 or email us at Service@tinecousa.com. They are available to assist you further.
Thank you for choosing Tineco.
Best regards,
Tineco Support
Five Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Exceeded my expectations with how it suctions
I would recommend this to a friendLove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is anazing! I wish i had purchased sooner!
I would recommend this to a friendExcellent if you also have dogs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have ever made. If you have pets is a must to have.
I would recommend this to a friendBest floor cleaner out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product! Best purchase!! I always recommend this floor cleaner to everyone..
I would recommend this to a friendbest machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is very good machine for the person keeping house clean.
I would recommend this to a friendGreat for hardwood floors.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great hard wood floor cleaning machine. Very well made and does a great job.
I would recommend this to a friendBattery and charging issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the machine for 4 months and use less than 10 times, it recently died and won't charge, the battery can't hold power 100% will run for 15 minutes.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially given how infrequently it’s been used. We understand how frustrating it must be when a product doesn’t last as expected. We appreciate you bringing this to our attention, and we take your feedback very seriously as we strive to continuously improve our products and services.
Based on your description, the main issue you’re facing is that the vacuum has stopped working and won’t charge properly after only four months of limited use, with the battery failing to hold a charge effectively and running for only 15 minutes.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool because it’s cool and I think it being cool is really cool.
I would recommend this to a friendexcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everyone needs one of these if they have wood floors
I would recommend this to a friend- Pros mentioned:Ease of use
Best invention ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how I lived without this! I always dreaded mopping the house and with 2 dogs who like to track in mud, that is frequent. I will still sweep up bigger clumps of mud, but this makes everything else a breeze.
I would recommend this to a friend 3 dogs 1 cat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this. I have 3 dogs and 1 cat. I use it several times a day and feel that I have to sweep before hand and many times the hair just gets wet and moves around and doesn't pickup. I have to go over the spot many times.
I would recommend this to a friendAmazing Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum combo ever! It cleans dog hair up like no other and leaves floors spotless.
I would recommend this to a friendBarely used and stopped working.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for around 2 years. I have used it probably 3 times. The rest of the time it has sat on the charger. I went to use it and it does not turn on. If i put it on the charging base it says the battery is at 100%. I can connect to it with the WiFi app, but the second i remove it from the charging base it loses connection and appears to have no power.
No, I would not recommend this to a friend