Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Floor One S5 Extreme as a high-performing and easy-to-use cleaning device, with many praising its ability to manage messes effectively. The battery life and lightweight design are also appreciated features. However, some customers have noted concerns regarding the water tank size, price, and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Best cleaning purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts the time in half for regular cleanings, plus the tiles seem much nicer now than before with regular mops
I would recommend this to a friend Works for 2 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps and beeps smells after a while. Have to clean machine every 2min.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We apologize for the inconvenience you've encountered, and we want to assure you that we take your feedback seriously and are committed to improving our products and services.
Based on your description, it seems that the machine is beeping frequently, emitting an odor after some use, and requires cleaning every two minutes. We understand how these issues can be frustrating and impact your satisfaction with the product.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide the support you need and address any concerns you may have.
Thank you for bringing this to our attention. We hope to improve your experience with our product.
- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Excellent at cleaning tiled and carpeted floors.It even self cleans when you are finished.
I would recommend this to a friend - Pros mentioned:Cleaning performance
So easy and convenient to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! It has made keeping our floors clean so easy, and we have 3 kids 5 and under and a 60lb dog.
I would recommend this to a friend - Cons mentioned:Charging
Manufacturer Customer Service is an Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t charge so I still haven’t been able to actually use it. Reached out to Tineco and still waiting on a new base. Hopefully when I get to use it I’ll be able to change my review.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .stephanie, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry that your new FloorOne S3 is not charging but so happy you reached out to Customer Service team and they were able to help! Thank you for letting us know and please update us once you receive your replacement! Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again stephanie, we appreciate the feedback!
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Works for like a month and then continuously tells you “please clean the pipe and the dirty water tank” over and over.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters very seriously. Customer feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing issues with continuous cleaning prompts for the pipe and dirty water tank after only a month of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution and ensuring your experience with Tineco is a positive one.
Once again, we apologize for the inconvenience and appreciate your patience. We value your support and are committed to regaining your trust.
- Pros mentioned:Ease of use
Love this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vac mop. Easy to use. Don't leave water in the tanks after using machine (it'll stink bad).
I would recommend this to a friend - Pros mentioned:Ease of use
Best of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing machine! Perfect for our floating vinyl flooring, Easy to use and very versatile.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Awesome machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG this is the best invention ever. It vacuums and cleans all in one leaving my floors spotless.
I would recommend this to a friend leaves surface too watery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for small areas. Cleaning the vacuum is time consuming. It leaves water on the floor.
No, I would not recommend this to a friendDefective product lasted 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked 2 weeks. I decided to call Best Buy after the weekend. Couldn’t get the store got some customer service that couldn’t help and said someone would call me. On the app said out of return time. Spent 2 hr on phone with Tineco. Sent back waiting but they said I wouldn’t get the same model and that it was defective and Best Buy has a special feature I now would not get now because I didn’t pay for A Best Buy warranty. Well had no idea since I had item shipped to me that warranty ran out in two weeks. Our whole Home is full Of your products! Aweful experience.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Judy, we are very sorry for your bad experience with your vacuum. We assume you might have to contact us customer service team(https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We are hoping to solve your issue and dispel your concerns as quickly as possible.
- Pros mentioned:Cleaning performance
Tineco Floor One S3
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I just wish that I had purchased the one that goes closer to the walls.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment. Love the ease of use. My floors look amazing. Very happy with my purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best out there and so easy to use and clean after use!!!! So happy that I invested on this!
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance, WeightCons mentioned:Water tank size
Great performance and hardwood floors are shiny!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!
I would recommend this to a friend - Cons mentioned:Water tank size
Not worth the time.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I turn it on it says empty water tank but the water tank is empty. Customer service is the worst.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you are facing with the water tank indicator and your dissatisfaction with our customer service. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the vacuum is incorrectly indicating that the water tank is empty, despite it being empty. We understand how frustrating this can be and apologize for any inconvenience it has caused.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that all components are properly seated and free from debris can sometimes resolve sensor issues.
We’d love to assist you further and address these concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combination, works excellent, above expectations. No issue when using it for dog pee.
I would recommend this to a friend Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, broke within months of using. Do not recommend for the price.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your negative experience with our product, particularly regarding its durability and the issues you’ve encountered within a short period of use. We understand how disappointing it is when a product breaks down so soon, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.
Based on your description, it seems that the main issue is with the vacuum’s durability, as it broke down within months of use. We understand how important it is for a vacuum to be reliable and long-lasting, especially considering the investment you make in such a product.
For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered this issue, we’re here to help and find a solution for you.
We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second tineco in a year that has broke. Not worth the money
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Tineco Floor One S5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good , happy with the product. Good cleaning and self cleaning option is pretty good.
I would recommend this to a friend