Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water tank size
Not good for larger family
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked of but need to refil clean water & empty dirty water too ofter i couldnt get work done
No, I would not recommend this to a friend - Cons mentioned:Water tank size
Water tank not detected
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 4 months and it gave up. It says that the dirty water tank is not detected. I had the s3 and had to returned it for the same reason.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.
Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.
We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.Brand response from Tineco team
Posted .Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.
Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.
We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
- Cons mentioned:Price
Excellent Cordless Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Cordless Wet & Dry + Mop vacuum I ever owned, I have LG Cord Zero & Dyson 11, but this by far the best, with fraction of price for both LG & Dyson.
I would recommend this to a friend Best Vacuum cleaner ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What are you waiting for?! Buy it!! You won’t regret it!
I would recommend this to a friendGreat for kitchen and high traffic area
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Great all in one. Floor dries quickly
I would recommend this to a friend- Pros mentioned:Ease of use
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this machine so easy to use and works great only thing I wish it had was more of a scrub brush roller but it works great I have 4 boys and a dog
I would recommend this to a friend Purchase asap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! This is a great buy, don’t second guess it.
I would recommend this to a friendNot worth the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum but not worth the money. The vacuum part doesn’t get much off the floor but the mop part cleans good.
No, I would not recommend this to a friendHappy Wife means i can sleep good at night now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it! Works great and even better than I thought.
I would recommend this to a friendBrand response from Tineco Support
Posted .JTilley, thank you for leaving us a review on the FloorOne S3! We are so happy you and your wife are loving the FloorOne S3! We agree, the FloorOne S3 is great and not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again JTilley and welcome to the Tineco family!
- Pros mentioned:Ease of use
Worked for a minute, but barely lasted 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the easy of use when it works. Purchased at the end of August no longer works constantly. Give the error please replace dirty water tank when the tank is on. Call customer service went through every trial to fix it to no avail would not buy again.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hello, we are sorry for the issue you are experiencing with your S5 Floor Washer. Please contact us for additional assistance via email or chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a Valued Tineco customer
You won’t regret it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I ever purchased. Bought mine for $279.99 on sale.
I would recommend this to a friendBrand response from Tineco Support
Posted .Reva, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 that it’s the best thing you ever purchased! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Reva and welcome to the Tineco family!
Tineco Floor one S3 Extreme. Not all that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to be the one but this 3 in one mop is not all what it's hyped up to be. I waited too late to open it, so I can't return. My gripes and complaints are it doesn't put out much water, the rollers can have you house stink, if you don't wash/switch them out every time, occasional dust rolls, and taking it apart and cleaning sucks. Not worth it for the price. I know it may be mostly for spills but at this price it should do everything perfect.
No, I would not recommend this to a friendA bit demanding, but works well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of demanding when it wants to be cleaned. The dirty water tank is kind of a pain to clean. Overall though it does the job well.
I would recommend this to a friendStinks after a while.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent job cleaning up but even with the self cleaning cycle if it sits for a few days it starts to stink heavily.
I would recommend this to a friend
Good product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was ok to use but there’s additional work to clean all parts after mopping. If time spent cleaning the vaccum is more than time spent on mopping floor, it doesn’t make sense to buy a vacuum
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S5 Extreme. We understand that cleaning after mopping can be time-consuming, but the self-cleaning mode is designed to simplify this process. It automatically cleans the roller and internal tubes, reducing the manual effort required. For optimal performance, rinse the dirty water tank, and charge the battery after each use. Remember, all Tineco products come with a 2-Year Limited Warranty for your peace of mind. Please reach out to us at support@tineco.com, via chat on our website, or call Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864 if you need further assistance. Thank you for being a valued Tineco customer.
- Cons mentioned:Charging
Will not charge after 70 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome until Sept so thats a whopping 70 days. Now it wont charge pins so corrosion. Will contact Tineco saw similar review prior to purchase. Could of just hited a cleaning crew for that price each month.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LandonB,
We're sorry to hear about the charging issue you've encountered with your Tineco Floor One S3 Extreme. It's frustrating when a product stops working as expected, and we apologize for any inconvenience this has caused.
Corrosion on the charging pins can indeed impact the charging process. Please do reach out to Tineco customer support, and we will assist you in resolving this issue promptly. You can contact us at service@tinecousa.com or by phone at 1-855-292-8864. They will be able to provide guidance on how to clean the charging pins or assist you with any necessary replacements.
Best regards,
Tineco Support
Great vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic vacuum. Did not know I was missing out until I had it. Only gripe would be to have a larger clean water tank.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco can’t live without it now!! Thought my house was clean until I used this. My floors are spotless now!
I would recommend this to a friend Problems with sensors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 6 months worked great was using it about every weekend cleaning it after and properly maintaining it. Then started to have problems with the sensors first it wouldn’t recognize the “dirty water tank” so used the warranty and had it shipped off worked for about 2 weeks then same problem came back but worse now it won’t sense when it’s on the charging station. Still have it cause how expensive it was but it’s honestly a hit or miss if it’s going to work properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are glad to hear that the product worked great for the first six months and that you were diligent in cleaning and maintaining it. However, we are truly sorry to learn about the issues you've encountered with the sensors and the charging station. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the sensors have been problematic, initially not recognizing the "dirty water tank" and later not sensing the charging station. We understand how frustrating it must be to experience these intermittent issues, especially after having a positive start.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, given the sensor issues, we’d love to assist you further to explore possible solutions.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Ease of use
Very nice piece of equipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes cleaning messes around the house easier specially when you have 4 kids destroying everything around the house.
I would recommend this to a friend