Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Defective
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. It only lasted me 6 months and is already falling apart. This was my second time purchasing a tone o floor washer because I wanted to it to work as expected.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We’re truly sorry to hear that your recent experience with the Tineco Floor Washer hasn’t met your expectations, especially since you chose to purchase it again hoping for a better outcome. We understand your disappointment, and we appreciate you sharing your feedback with us.
Based on your description, the main concerns you’ve raised are that the product feels cheaply made and that it stopped working properly after only 6 months, even though this was your second purchase of the same model.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.
We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.
I had higher hopes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a decent job but there is a smell from brush no matter how much you do self clean.Also it does not clean all stains. It’s good for overall dust on wood floors.
No, I would not recommend this to a friendTineco vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum light great suction and the voice information is also a plus
I would recommend this to a friendNot great for pet hair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wet vac works amazingly… if you don’t have any long haired pets. At that point I have to vacuum before hand, then run this, and at that pace you might as well just vacuum then mop.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Daily cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great item for daily cleaning. But I also believe that once a week or every other you still need to bring out the broom and mop to do a thorough cleaning.
I would recommend this to a friend No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum / mop. After the 2nd use, it started turning itself off. I did everything the manual said check inside clear it make sure nothing is stuck. Watch the YouTube tutorial. Make sure it was all cleaned up charged. It tried it for a third time and it kept turning itself off. Definitely has malfunctions that need to be looked at don’t waste your time.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the trouble you’ve encountered with your Tineco vacuum/mop. It’s clear that your experience hasn’t met the high standards we strive for, and we’re committed to making things right. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the unit is turning itself off after a short period of use, despite following the manual’s instructions and ensuring it was clean and charged. We understand how frustrating this must be, and we want to assure you that we take these concerns very seriously.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to improve our products based on feedback like yours. We hope to have the opportunity to restore your confidence in Tineco.
My new best friend!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, but it doesnt go all the way to the edge or corner.
I would recommend this to a friendAll in One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it, love it, love it. Very versatile and powerfull
I would recommend this to a friendAWFUL
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it 0 stars if I could. It BARELY sucks anything off the floor. It constant gets clogged from the smallest amount of dirt/hair/debris and shuts off and tells you to clean it. I will clean it 2 or 3 times just trying to vacuum my 850 square foot apartment… only the 2 bedrooms have carpet. Everything else is laminate flooring… it is the most frustrating thing that I can’t vacuum without it turning off before I can even finish. Do not waste your money. Please don’t.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you are experiencing issues with the suction power of the machine, as it frequently clogs and shuts off during use, requiring multiple filter cleanings. We apologize for the inconvenience this has caused you.
For optimal performance, we recommend ensuring that the battery is fully charged after each use and cleaning the filter as needed. This will help maximize suction and extend the use time. Additionally, we suggest checking the machine’s manual for any specific maintenance tips that could help improve its performance.
We’d love to assist you further and help resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to ensure that you have a better experience with our product. Also, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have.
Thank you for bringing this to our attention. We are continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Cleans Floor Squeaky Clean, but faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned well at first, but started malfunctioning a few months after purchasing.
No, I would not recommend this to a friend- Cons mentioned:Water tank size
Water tank not detected
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 4 months and it gave up. It says that the dirty water tank is not detected. I had the s3 and had to returned it for the same reason.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.
Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.
We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.Brand response from Tineco team
Posted .Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.
Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.
We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
Great for kitchen and high traffic area
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Great all in one. Floor dries quickly
I would recommend this to a friendBest Vacuum cleaner ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What are you waiting for?! Buy it!! You won’t regret it!
I would recommend this to a friend- Cons mentioned:Water tank size
Not good for larger family
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked of but need to refil clean water & empty dirty water too ofter i couldnt get work done
No, I would not recommend this to a friend - Cons mentioned:Price
Excellent Cordless Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Cordless Wet & Dry + Mop vacuum I ever owned, I have LG Cord Zero & Dyson 11, but this by far the best, with fraction of price for both LG & Dyson.
I would recommend this to a friend Gave out after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of using this it just started randomly telling me to clean it. Even when it was completely clean. Then a few days later it started making loud motor sounds. There is no way possible it was because of something I did. I take amazing care of this vacuum & make sure its always perfect when I am finished with it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco vacuum after three months of use. We appreciate your dedication to maintaining your vacuum and want to ensure that you continue to enjoy the benefits of our product.
Based on your description, it seems that you are experiencing two main concerns: the vacuum randomly prompting you to clean it even when it is already clean, and the onset of loud motor sounds a few days later. We understand how frustrating this must be, especially given the care you’ve taken with the product.
Our customer service team would be happy to assist you further. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
We value your investment in our brand and are committed to providing you with a solution that meets your expectations. Our team is dedicated to addressing your concerns and ensuring that you have a positive experience with our products.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to restore your confidence in Tineco and demonstrate our commitment to quality and customer satisfaction.
Purchase asap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! This is a great buy, don’t second guess it.
I would recommend this to a friend- Pros mentioned:Ease of use
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this machine so easy to use and works great only thing I wish it had was more of a scrub brush roller but it works great I have 4 boys and a dog
I would recommend this to a friend Happy Wife means i can sleep good at night now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it! Works great and even better than I thought.
I would recommend this to a friendBrand response from Tineco Support
Posted .JTilley, thank you for leaving us a review on the FloorOne S3! We are so happy you and your wife are loving the FloorOne S3! We agree, the FloorOne S3 is great and not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again JTilley and welcome to the Tineco family!
You won’t regret it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I ever purchased. Bought mine for $279.99 on sale.
I would recommend this to a friendBrand response from Tineco Support
Posted .Reva, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 that it’s the best thing you ever purchased! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Reva and welcome to the Tineco family!