Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
Battery and charging issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the machine for 4 months and use less than 10 times, it recently died and won't charge, the battery can't hold power 100% will run for 15 minutes.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially given how infrequently it’s been used. We understand how frustrating it must be when a product doesn’t last as expected. We appreciate you bringing this to our attention, and we take your feedback very seriously as we strive to continuously improve our products and services.
Based on your description, the main issue you’re facing is that the vacuum has stopped working and won’t charge properly after only four months of limited use, with the battery failing to hold a charge effectively and running for only 15 minutes.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Not worth the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum but not worth the money. The vacuum part doesn’t get much off the floor but the mop part cleans good.
No, I would not recommend this to a friendBarely used and stopped working.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for around 2 years. I have used it probably 3 times. The rest of the time it has sat on the charger. I went to use it and it does not turn on. If i put it on the charging base it says the battery is at 100%. I can connect to it with the WiFi app, but the second i remove it from the charging base it loses connection and appears to have no power.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Worked for a minute, but barely lasted 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the easy of use when it works. Purchased at the end of August no longer works constantly. Give the error please replace dirty water tank when the tank is on. Call customer service went through every trial to fix it to no avail would not buy again.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hello, we are sorry for the issue you are experiencing with your S5 Floor Washer. Please contact us for additional assistance via email or chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a Valued Tineco customer
Tineco Floor one S3 Extreme. Not all that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to be the one but this 3 in one mop is not all what it's hyped up to be. I waited too late to open it, so I can't return. My gripes and complaints are it doesn't put out much water, the rollers can have you house stink, if you don't wash/switch them out every time, occasional dust rolls, and taking it apart and cleaning sucks. Not worth it for the price. I know it may be mostly for spills but at this price it should do everything perfect.
No, I would not recommend this to a friendA bit demanding, but works well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of demanding when it wants to be cleaned. The dirty water tank is kind of a pain to clean. Overall though it does the job well.
I would recommend this to a friend
Good product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The product itself was ok to use but there’s additional work to clean all parts after mopping. If time spent cleaning the vaccum is more than time spent on mopping floor, it doesn’t make sense to buy a vacuum
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S5 Extreme. We understand that cleaning after mopping can be time-consuming, but the self-cleaning mode is designed to simplify this process. It automatically cleans the roller and internal tubes, reducing the manual effort required. For optimal performance, rinse the dirty water tank, and charge the battery after each use. Remember, all Tineco products come with a 2-Year Limited Warranty for your peace of mind. Please reach out to us at support@tineco.com, via chat on our website, or call Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864 if you need further assistance. Thank you for being a valued Tineco customer.
Stinks after a while.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent job cleaning up but even with the self cleaning cycle if it sits for a few days it starts to stink heavily.
I would recommend this to a friendAfter 2 years of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years of use, I can recommend not buying it, it fails all the time, it says that the dirty water tank needs to be emptied, when in reality it is empty, it makes a false contact at the charging base and therefore does not charge, it constantly needs to be maintained to clear the ducts.
No, I would not recommend this to a friend- Cons mentioned:Charging
Will not charge after 70 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome until Sept so thats a whopping 70 days. Now it wont charge pins so corrosion. Will contact Tineco saw similar review prior to purchase. Could of just hited a cleaning crew for that price each month.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LandonB,
We're sorry to hear about the charging issue you've encountered with your Tineco Floor One S3 Extreme. It's frustrating when a product stops working as expected, and we apologize for any inconvenience this has caused.
Corrosion on the charging pins can indeed impact the charging process. Please do reach out to Tineco customer support, and we will assist you in resolving this issue promptly. You can contact us at service@tinecousa.com or by phone at 1-855-292-8864. They will be able to provide guidance on how to clean the charging pins or assist you with any necessary replacements.
Best regards,
Tineco Support
Great vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic vacuum. Did not know I was missing out until I had it. Only gripe would be to have a larger clean water tank.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco can’t live without it now!! Thought my house was clean until I used this. My floors are spotless now!
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice piece of equipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes cleaning messes around the house easier specially when you have 4 kids destroying everything around the house.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Works great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well for its intended purpose. Just wish the head was wider. Still great none the less. Very satisfied!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Saved my back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had to do the work. Let the machine do its thing and did a better job than the other type of floor cleaners.
I would recommend this to a friend - Cons mentioned:Water tank size
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the S3 before this and exchanged it as the tank was tiny! This one does the job so much quicker and cleaner
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best cleaning purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts the time in half for regular cleanings, plus the tiles seem much nicer now than before with regular mops
I would recommend this to a friend - Cons mentioned:Charging
Manufacturer Customer Service is an Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t charge so I still haven’t been able to actually use it. Reached out to Tineco and still waiting on a new base. Hopefully when I get to use it I’ll be able to change my review.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .stephanie, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry that your new FloorOne S3 is not charging but so happy you reached out to Customer Service team and they were able to help! Thank you for letting us know and please update us once you receive your replacement! Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again stephanie, we appreciate the feedback!
Problems with sensors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 6 months worked great was using it about every weekend cleaning it after and properly maintaining it. Then started to have problems with the sensors first it wouldn’t recognize the “dirty water tank” so used the warranty and had it shipped off worked for about 2 weeks then same problem came back but worse now it won’t sense when it’s on the charging station. Still have it cause how expensive it was but it’s honestly a hit or miss if it’s going to work properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are glad to hear that the product worked great for the first six months and that you were diligent in cleaning and maintaining it. However, we are truly sorry to learn about the issues you've encountered with the sensors and the charging station. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the sensors have been problematic, initially not recognizing the "dirty water tank" and later not sensing the charging station. We understand how frustrating it must be to experience these intermittent issues, especially after having a positive start.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, given the sensor issues, we’d love to assist you further to explore possible solutions.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
Tineco S3 cordless floor cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum worked once and didn’t function again. I haven’t been able to return the item due to medical reasons. I give zero stars for this item.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the vacuum worked initially but subsequently stopped functioning. Additionally, we understand that you’ve been unable to return the item due to medical reasons. We sincerely apologize for the inconvenience and frustration this has caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to find a satisfactory solution for you.
Once again, we apologize for the inconvenience and appreciate your understanding. We’re committed to improving our products based on customer feedback, and we hope to have the opportunity to restore your confidence in our brand.