Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging
Works great till it doesn't
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until 6 months in it won't charge. When a product does a good job but only does it for 6 months, it's a 1 star review
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your feedback regarding your experience with our product. We sincerely apologize for the issues you've encountered after just six months of use.
We understand your frustration when a product does not meet expectations, particularly regarding longevity. Your experience is important to us, and we regret any inconvenience this charging issue may have caused.
Your feedback is invaluable as it helps us recognize the areas where we need to improve our products. We take these concerns seriously and are committed to enhancing the quality and reliability of our offerings to better serve our customers in the future.
Thank you once again for your candid review. We genuinely value your input and appreciate your understanding as we work towards improvement.
- Pros mentioned:Ease of use
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever. Makes cleaning floors a breeze.!!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco one s5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum cleaner for hard surfaces! Recommended!
I would recommend this to a friend Only used one time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but had to return after one use. The self clean option would not initiate and therefore machine would not charge. Troubleshooting did not resolve the problem. Thank goodness Best Buy allowed me to return this for a refund
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, and we are very sorry to hear that you had such a disappointing experience with your Tineco product, especially leading to a return. We understand how frustrating it must have been for the self-clean function not to work and subsequently prevent the machine from charging, despite your troubleshooting efforts.
We take all customer feedback very seriously, and your experience is precisely the kind of insight we need to identify areas where our products can be improved. We genuinely value your input and will be using your review to help us continuously enhance the quality and reliability of our devices.
Once again, we are truly sorry for the inconvenience and frustration this caused. Your satisfaction and trust are incredibly important to us, and we sincerely hope to have the chance to regain your confidence in our brand in the future.
Save your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Never worked from the get go and now working with support to get a replacement DWT because of a faulty sensor.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with your Tineco product. We understand how frustrating it can be when a new purchase doesn’t meet your expectations, and we’re committed to addressing your concerns and improving our products based on your feedback.
Based on your description, it seems that you encountered issues with your device not working due to a faulty sensor. We’re genuinely sorry to hear that you had to reach out to our support team for a replacement under such circumstances.
We’d love to assist you further and ensure that you have a positive experience with our brand. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your issue promptly.
Once again, we apologize for the trouble you’ve faced and appreciate your patience. We value your business and hope to have the opportunity to restore your confidence in our products.
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.
It’s ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! But stopped working within a couple months.
No, I would not recommend this to a friendNot so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi set up is a nightmare, take a lot steps and force it not very strong so leave your floor like barley touched
I would recommend this to a friendWould not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for light cleaning but I feel like it does nothing on mildly soiled floors
No, I would not recommend this to a friendDON'T BUY IF YOU HAVE DOGS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you have dogs. It can't handle any dog hair. I vacuumed my place first, then started to use this. It stopped 12 TIMES just in my kitchen telling me to clear the sensor. There was some dog hair, but not a lot. I'm guessing all the 5 star reviews are from non-pet households. I bought this to save time and it literally took forever to make it through my floors because of continually stopping to clear the sensor. Definitely NOT worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Could you tell us the purchase date of your S3? Because the performance and the suction power may degrade as time goes by. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
Wet mop/vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we got was “new” but once we got it out of the box parts were missing and dirty. Took it back and exchanged it for a new one. The new one is in the process of being shipped back and replaced. Kept going into auto self clean mode as soon as it was turned on. They are upgrading us to the S5 model with all the trouble
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Elliotts,
We are extremely sorry for your negative experience. Please be kindly noted that BestBuy is one of Tineco's authorized retailers, you can contact BestBuy Customer Service representative to find a solution that's best for you. If you require further assistance, you can also contact us Tineco customer care at support@tineco.com for help as well. Thanks for your understanding.
Best,
Tineco Customer Care
- Cons mentioned:Charging
Stay away - will not charge after 4 months use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge anymore after using it less than 4 months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for bringing this issue to our attention. We are sorry to hear that you are experiencing charging problems with your vacuum after less than four months of use. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum is no longer charging, which is certainly not the experience we want for our customers. We apologize for any inconvenience this has caused and understand your frustration.
For optimal performance, we recommend checking the charging connections and ensuring that the charger is properly plugged in. If the issue persists, it may require further assistance from our support team.
We’d love to assist you further and resolve this issue promptly. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to address this concern and restore your confidence in our product.
Best regards,
Tineco Customer Service Team
Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a very low life when fully charged it doesn’t have the power that the bissell has.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with the battery life and power of our product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the battery life is shorter than expected and the power does not meet your needs compared to other brands like Bissell. We understand how important it is for our products to perform reliably and efficiently.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and explore potential solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to address these issues and improve your satisfaction with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Battery life, Cleaning performance, Ease of use
Well made. Easy to use. Works well.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tested a decent amount of vacuums over the last decade. This is the first one I've tested that was made for hard surfaces and I was excited to get it mostly for my wife who always uses whatever other vacuum on our hard floors almost interchangeably as our carpeted areas. While I normally would sweep hard floors and them vacuum up the pile or let our robot vacuum with mop attachment do all the work for me. Setup was a little overwhelming looking at first but not too bad. The whole thing comes in more pieces than I would normally expect to find but the instructions lay out what everything is pretty nicely and after the initial shock it wasn't too hard to figure it out. I put it all together and let it charge over night (it suggests at least 4-5 hours of charge time before the initial use). I'm pretty happy with the steps required to actually use this vacuum. It's mostly a supplement to our robot vacuum/mop. I'm happy with the robot but we usually go around the are and pick up/move everything off of the floor in the entire upstairs before we run it so it's a process. It does a good job but the setup and reconstruction of the area before running it makes us use it far less than I'd like. So having a vacuum that's made for sweeping and mopping that I can easily setup and break down is key. When you want to use this, just fill up the clean water tank with mostly water and a small cap-full of soap. Then you're ready to go. The first time I hit the power button, I was surprised as it kind of drives itself forward. Pretty nice to lighten the load but you're also fighting against that push when your pull the vacuum back again. Overall it was a nice little assist, I think. The vacuum and mop did a pretty nice job of cleaning the floor pretty quickly but it did require an empty and refill of the tanks before I was finished. That doesn't take too long so it was no big deal. After I was done doing the whole upstairs area, the battery still had about 60% left (I was worried because when I first started it up, it looked like the battery was draining very quickly). The nice thing about having a screen with all the information on it is that you can see at a glance how hard the vacuum is working and what battery level is remaining. After you're done the instructions recommend you clean the dirty and clean water tanks as well as the roller and roller protector after each use. This is the only annoying part since you can't really just grab the vacuum to do a quick job and put it back but the cleanup of these things doesn't take too long. The base station does include an auto-clean feature for the roller so you have that going for you and there were 2 additional rollers included with this vacuum so you can always just rotate them if you need to clean one. Apparently there's an app that goes with this vacuum. The instructions just said that you can "perform all functions from the app" but I don't really know what functions those are. I did not download the app and can't imagine what I would possibly need it for. The functions on the vacuum are very minimal and can be adjusted with just a few pushes of the 3 buttons on the vacuum. I just didn't want another app on my phone. The only weird thing I didn't love about this vacuum was how it sat on the charging station. It leans forward quite a bit for some reason. I would expect it to just sit straight up and down but when the head is locked and you place it on the charger the handle leans forward at what feels like a 30 degree angle. Far more than you'd expect. Enough that I thought I was doing something wrong. I couldn't figure out a better way to place it on the charger though so I'm going to assume it's just how it was designed. I got used to it quickly enough but it was a weird thing when I first saw it. Overall, I like the vacuum. It does a good job supplementing our robot vacuum by being easy to get up and running and being easy to break down and clean when we're done (while not needing to break down the entire upstairs before using it since we can move things while vacuuming). If you're looking for a nice hard surface vacuum/mop and this fits your budget, give it a look. I was impressed with it for the most part.
I would recommend this to a friend Do not buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can give it a zero I would. This is worthless. For one little small room I had to replace the water multiple times and just not worth my time. Some areas didn’t even pick up sticky mess.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Estela,
We apologize for your bad experience with Tineco Floor One S5 Extreme. According to your review, we have learned that you find the water tank is so small that you cannot clean a room in a one go. Please firstly help us check if the machine is leaking water. As to the vacuum does not clean sticky messes, we suggest you add some cleaning solution into the water tank to improve the cleaning result. You can contact us at support@tineco.com for further assistance. Thank you for your understanding.
Best,
Tineco Customer Care
Waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to small for anything other than small spaces. Waste of. Money!
No, I would not recommend this to a friend- Cons mentioned:Water tank size
Please empty dirty water tank
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please empty dirty water tank. Empties. Turns on for 5 seconds. Please empty dirty water tank.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hello, sorry for the trouble you're experiencing with the Dirty Water Tank sensor. Please ensure that there isn't any debris in the intake area behind the roller and that the tank is seater properly. If the problem persists please contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer
Not too happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while then started leaking all over the floor and making a mess and constantly the sensors would shut it off saying the tank was full when it wasn’t
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi Joshua,
We're sorry to hear about the issues you've encountered with your Tineco Floor One S5 Extreme. It's disappointing when a product doesn't perform as expected.
The leaking and sensor issues you described are not typical, and we understand how frustrating this can be. To address these problems, we recommend reaching out to our customer support team at service@tinecousa.com. They will be able to provide you with guidance and assistance to resolve these issues and ensure your product is working correctly.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to assist you in resolving this matter.
Best regards,
Tineco Support
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product only work for 3 month and stop working
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco product after just three months of use. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the product stopped working after a short period of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and investigate what went wrong. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to resolving your concerns.
Once again, we apologize for the disappointment you’ve experienced. We value your support and are determined to regain your trust.
Battery doesn’t hold a charge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tineco Floor One S5 Extreme is a piece of junk! I have had this for not even two years and only used it a few times due to getting a housecleaning service. It will not hold a charge. The battery says it’s at 100% when you take it off the charging base then when you turn it on to mop it goes to 0% in a matter of seconds. This is the biggest waste of money I have spent!!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you have experienced with your Tineco Floor One S5 Extreme, particularly with the battery not holding a charge. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum's battery is not functioning as expected, showing 100% charge initially but then dropping to 0% almost immediately when in use. We understand how frustrating this must be, especially given your limited use of the product over the past two years.
We’d love to assist you further in resolving this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide support and explore potential solutions to enhance your experience with our product.
Thank you for your understanding and patience. We hope to have the opportunity to address these concerns and restore your confidence in our products.
Best regards,
Tineco Customer Service Team