Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Mop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did great job, glad to bought this vacuum. Like it
I would recommend this to a friend - Pros mentioned:Cleaning performance
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great amazing vacuum mop thing it cleans everything even blood!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cleans good. The self cleaning is the best part
I would recommend this to a friend - Pros mentioned:Cleaning performance
You need this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sweep and mop in one pass plus has a self cleaning cycle! This things legit
I would recommend this to a friend - Pros mentioned:Cleaning performance
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Tineco and the extra suction mode is great! clean up messes easy and leaves floors very clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great investment-love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Omgosh this Tineco vacuum/mop combo is AMAZING. I am soooooo glad I got thi!
I would recommend this to a friend Tineco Vac Mop is Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used a sinilar item for years and it kept breaking and had to be fixed all the time. The Tineco is the most superior machine that will oit do any others! Im relieved that i have a machine I can rely on. It has several settings and the voice control guides you through maintaining your Tineco! I will never buy another brand!
I would recommend this to a friend- Pros mentioned:Battery life, Ease of use
Best buy ever!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Embarrassing. To say, but I have a vacuum/mop obsession. I have a very large house and five dogs and this is by far the best I have ever owned.! so easy to use battery life last a long time! It will not disappoint!
I would recommend this to a friend - Cons mentioned:Water tank size
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so severely disappointed with this machine. I had such high hopes for this but they gave me two lemons. I had to take back my first machine after a week because it wouldn't work and the second started malfunctioning after a month. I have had to send back my second one to Tinco to be "worked on" and it came back to me even worse than when I originally sent it in. When the dirty water tank has an inch of water in it, it says it's full and won't continue even after I empty and clean it. I have had two Tineco floor washers previously and loved them. This one is a massive disappointment but Best Buy and Tineco's customer service is an even bigger disappointment.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We're truly sorry to hear about your disappointing experience with the Floor One S5 Extreme. We appreciate your loyalty to Tineco and regret that this product and our service did not meet your expectations. This is not the level of service and quality we aim to provide.
In case you will still use our product, there are some hints for daily maintenance. For optimal performance, we recommend removing the roller to clear debris from the intake area, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. These steps help prevent smell, achieve streak-free floors, maximize suction, and extend use time. Additionally, you can find helpful start-up videos on our Tineco YouTube channel.
If you need any further help, please contact our customer service team at support@tineco.com, chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We are committed to making this right for you.
We value your feedback and will use it to improve our product and services. Thank you for being a valued Tineco customer.
- Pros mentioned:Cleaning performance
Cleans great but terrible battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve owned this Tineco for a year now. At first it was really great, especially for an active household with 2 large dogs! Cleaning up their messes or dirty paw prints worked so well on tile, hardwood and LVP flooring. I use it about 2x a week. The biggest downside for me is the battery/charging. After 6 months I noticed it wouldnt last as long so I has to charge it twice to cover our house (1500sq ft). Now it’s to the point where it wont charge and gets stuck at 2%. No matter if I cleaned the dock or the vacuum itself or docked and re-docked the vacuum or tried another outlet, it is completely unresponsive to charging. We originally paid $400 and I really dont think its worth it for how little it lasted. Im really disappointed in this product as it cleans really well, it is just the battery/charging is terrible. I would have bought a corded one instead or a different brand if I knew how bad it was over time. Multiple Reddit threads on this same issue too.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience, and I’m sorry to hear about the battery issue with your Floor One S3 Extreme Cordless Floor Washer. It’s disappointing when a product doesn’t perform as expected, especially in a busy home. To help, we recommend removing the roller to clear debris, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. Since you're within the 2-Year Limited Warranty, we'd like to offer a solution. Please contact us at support@tineco.com, chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864, and we’ll assist you with a replacement or repair. Thank you for being a valued Tineco customer.
Lack of Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 Tineco IFloor3 machines. I loved the first one so much I purchased a 2nd one. Well after 6 months the 2nd one broke and it took me 2 long aggravating weeks to get a label to ship the broken machine back for repair and then it took them 2 more weeks to ship it back. I did not check it out when it was returned as I was starting to have issues with my first machine. I wanted to identify all the issues and finally made a claim for repair on that one. Then I took the "repaired" one out and used it and found out was not fixed, So now have 2 machines not working. Then they stopped having a live person answer their phones. No way to contact them except for email. After weeks and weeks of trying I finally got them on a live chat. Then they finally agreed to send me replacement machines. Well I just used one of the replacement machines and it too is broken!! Have puddles of water all over my floors. Now they have gone silent and will not respond to my emails again. I would not purchase from this company. They have an F rating with the BBB for a reason.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Janet, we're so sorry to hear about your negative experience with our customer support team. This is not the stellar customer experience that we strive for. I have shared this feedback with our customer support team so other customers do not have to go through what you went through.
Simple Everyday Essential
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Tineco, the best investment we have made. Especially because we have two little ones.
I would recommend this to a friendLove love love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this product. Such a big help with my cleaning routine. I have a dog to clean after and this product is a life saver !
I would recommend this to a friendHorrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed leaving this review as I LOVED this machine. I have seriously gotten at least 10 people to buy it. It lasted 2 years and recently broke and when I turn it on it says “contact Tineco customer service.” I take great care of my machine according to the instructions. I contacted Tineco for the last 3 weeks with NO response. I sent them all the required info and followed up at least 5 times. I highly do NOT recommend this company due to their terrible customer service (Tineco) and a machine this expensive is not worth it if it breaks after 2 years.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We sincerely apologize for the frustration you've experienced with your Floor One S3 Extreme Cordless Floor Washer and our customer service. Your loyalty and recommendations mean a lot to us. Although your product is out of warranty, we still aim to support you and get it working properly. We’ll ensure that your case is prioritized. Please contact us again at support@tineco.com, via chat on our website, or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Great gift for people with hairy pets!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to granddaughter and she loves it! Has a dog and uses the vacuum some times 3 times a day!
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! I would recommend to anyone who wants a product that does the job!
I would recommend this to a friendnice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think Amazon buys better items than this，The item on this site is not great, I love shopping on Amazon
I would recommend this to a friendvac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it...................................................
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, makes cleaning the house a lot easier! Couldn’t recommend more.
I would recommend this to a friendTineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item overall all the only negative is that the battery runs out fast
I would recommend this to a friend