Customer Ratings & Reviews

We are sorry to hear that you have experienced issues with our product after the first year of use. We understand how disappointing it can be when a product that initially worked well starts to have problems. Please be assured that we take your feedback seriously and we are committed to using it to improve the quality and reliability of our products.

Based on your description, it seems that your unit worked well initially but broke down during the second year of use. We apologize for this inconvenience and want to help you resolve this issue.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regular maintenance can help prevent issues from arising.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.

Despite the current issue, we appreciate that you were satisfied with the product’s performance during the first year. We hope to have the opportunity to address your concerns and improve your experience with our brand.

Thank you for your feedback! We’re thrilled to hear that our device outperforms your old vacuum cleaner and is great for hard floors. We’re glad you took advantage of the sale on the Best Buy app and chose our product. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We appreciate your support and are here to help whenever you need us. Thank you for choosing our product!

Thank you for your positive feedback! We’re delighted to hear that you are pleased with the cleaning performance of our product. Your satisfaction is our top priority, and we’re glad to know that it is meeting your cleaning expectations.

We appreciate your honesty in pointing out that you have to clean corners manually, and we’re sorry for any inconvenience this may cause. Your feedback is invaluable to us, and we will certainly take it into consideration as we continuously work to improve our products.

Please don’t hesitate to reach out if you have any questions or need further assistance in the future. We’re always here to help and are committed to providing you with the best possible cleaning experience.

Thank you again for choosing our product and for taking the time to share your feedback with us. We look forward to serving you again in the future.

Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you are loving our product and that it has made your life easier. Your satisfaction is our top priority, and it’s always rewarding to know when we’ve achieved that.

We appreciate your suggestion regarding the water tank size. We are continuously striving to improve our products based on customer feedback, and your insight is invaluable. We will certainly take your suggestion into consideration as we work towards enhancing the design for future versions.

Thank you for choosing our product and for your support. We are committed to delivering the best possible experience to our customers, and we are grateful for the opportunity to serve you.

If you have any more feedback or need assistance in the future, please don’t hesitate to reach out to us.

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that our product has exceeded your expectations and is performing its intended function excellently. Your satisfaction is our top priority, and we’re grateful for your choice to shop with us.

Rest assured, we are continuously striving to enhance our products and services to better meet your needs. Your feedback is invaluable in this process.

Thank you once again for your support and understanding. We look forward to serving you better in the future.

Thank you for your positive review! We’re delighted to hear that our mop is a valuable addition to your cleaning routine, helping you keep your home spotless. Your satisfaction is our top priority, and we’re committed to providing products that make your life easier. If you ever encounter any issues or have questions, please don’t hesitate to reach out to us. We’re here to help and continuously improve our products based on your valuable feedback.

Thank you for taking the time to share your wonderful feedback with us and for choosing our product! We’re thrilled to hear that it is doing an excellent job of keeping your floors clean and clear. Your satisfaction is our top priority, and we’re delighted that you love the results.

We’re committed to providing you with high-quality products that make your life easier and your home cleaner. If you ever have any questions or need assistance, please don’t hesitate to reach out to us.

Thank you again for your kind words and for choosing Tineco. We appreciate your support and look forward to continuing to serve you.

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are loving our cleaner and find it to be an excellent choice for your needs.

We appreciate your suggestion regarding the addition of a light feature. We are always striving to improve our products based on customer feedback, and we will certainly consider your suggestion as we continue to enhance our product offerings.

Once again, thank you for choosing our product and for your valuable feedback. We look forward to serving you again in the future.