Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Ease of use
Mop Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum and mop. very easy to use, leaves our porcelain tile floors looking spotless and gleaming. Would recommend, worth the price
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great vac mop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to clean up white tile kitchen floor from spills, crumbs etc in one step. Love it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that our product has made cleaning your white tile kitchen floor a breeze, effectively tackling spills and crumbs in one swift motion.
Your satisfaction with our product is a testament to our commitment to delivering high-quality solutions for your household needs. We are grateful that you chose us and appreciate your trust in our brand.
Regarding the areas for improvement you’ve mentioned, please rest assured that we are continuously striving to enhance our products to better meet your expectations. Your feedback is invaluable in this process.
Thank you once again for your support, and we look forward to the opportunity to serve you better in the future.
- Pros mentioned:Cleaning performance, Ease of use
Excellent wet dry vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and cleans well. Was a little concerned with the price but seems to be worth it thus far.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Mop
Tineco Hard Floor Cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great! So difficult to choose between various companies. We have lots of dog hair and puppy prints. We are extremely pleased with this floor cleaner! Vacuum and mop quickly!
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the battery life, and how clean the mop gets our floors.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco 3-in-1 mop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Nice! One step broom and mop, time saving device
I would recommend this to a friend - Pros mentioned:Cleaning performance, Mop
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I hoped for. The product vacuums excellently and mops the floor without streaks. I LOVE the self cleaning mode- hassle- free !!
I would recommend this to a friend - Pros mentioned:Ease of use, Mop
The super mop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple setup and does a great job mopping. You'll be suprised at how much dirt this gets off your floor... even if you think your floor is realtively clean. A little expensive but it works great!
I would recommend this to a friend - Cons mentioned:Price
Horrible Customer Support, Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does the job, but stopped working after only around 10 uses. Customer service is a Joke have you on the line for hours and nobody solve anything for you, they told me were sending me an email and replacements and were all lies, also is almost impossible to understand the broken english, and let me tell you I'm not even native. Horrible experience, I don't recommend this company or product. Expensinve and faulty
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you’ve encountered with our vacuum cleaner and our customer support. We take your feedback very seriously and will use it to continuously improve our products and services.
We are pleased to hear that the machine does the job when it works. Based on your description, it seems that the vacuum stopped working after around 10 uses and that you had a frustrating experience with our customer service. We understand how disappointing this can be, and we apologize for the inconvenience it has caused you.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure that there are no blockages or debris that could be affecting the vacuum's performance.
We’d love to assist you further and resolve this issue as quickly as possible. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Alternatively, please provide us with your contact information so we can reach out to you directly.
Thank you again for your understanding and support. We are committed to providing high-quality products and services to all our customers and hope to resolve your issue as soon as possible.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance, Ease of use
Great price for wet vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and charge. Also a big plus with the extra rollers. Used on tile floors and worked like a charm with the vacuuming and moping.
I would recommend this to a friend - Cons mentioned:Water tank size
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is really good product only downfall is you can only use their cleaning solution I did try to use different cleaning products and the vacuum continued to display to clean dirty water tank every few seconds until I emptied the water with cleaning products and added tincó cleaning solution.. not a horrible thing though. You do have to clean the dirty water tank after EVERY USE don’t leave it overnight even if it’s not full because it will smell bad. So it’s not necessarily an easier fix than sweeping and mopping BUT it does clean a hell of a lot better and it may take a little less time.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job on my floors! Have dogs so it’s a chalk to keep up with the floors. Very impressed with this product, definitely save your back from mop and bucket!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great for $199
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great vacuum but we got it on sale for $199. Thought it was going to be a pain to clean but it’s actually pretty easy if you do it after each use.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful review! We’re glad to hear that you’re enjoying the great performance of our vacuum and found it easy to clean, especially at such a fantastic sale price. Your feedback is greatly appreciated, and we’re always looking for ways to improve our products. If you have any more questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to help!
- Pros mentioned:Cleaning performance
Tineco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oh how much I wish I knew about this sooner. Tineco is the best cleaning vacuum that’s come out yet.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you feel Tineco is the best cleaning vacuum to come out yet and that you wish you had discovered it sooner. Your high praise means a lot to us and truly affirms the effort we put into innovation and quality.
We sincerely appreciate you choosing Tineco and placing your trust in our products. While we’re glad you’re enjoying your experience, we also recognize there’s always room to grow. Your feedback inspires us to keep improving and delivering even better solutions in the future.
If you ever have any questions, need assistance, or simply want to share more thoughts, please don’t hesitate to reach out to us. We’re always here to help.
Thank you again for your support. We look forward to serving you again!
- Pros mentioned:Battery life, Ease of use
Best vacuum ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter bought this and said it is the best thing she ever bought in her life well worth the money. Will buy another one if ever needed.
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum mop! Easy to use and efficient. Light way and easy to clean
I would recommend this to a friend - Cons mentioned:Charging, Streaking, Water tank size
Not worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean water tank runs out fast Dirty water fills up fast *at times it doesn’t charge while voice commands are on when placed on charging dock (I’m thinking it’s charging and it’s not) Short run time maybe due to the technology .ie voice commands idk. Leave streaks all over floor Will be returning
No, I would not recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Best pill cleaning purchase I have ever made
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum ever. This unit has a small water container but does amazing work. When people come to my house they always want to try it and always end up buying one.
I would recommend this to a friend - Pros mentioned:Ease of use, Mop
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun and easy machine to use around the house. Cuts time with the vac and mop all in one unit.
I would recommend this to a friend MOP/VAC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty cool gadget. It has a small footprint and a very classy talking control panel. It does clean the water tubes and the floor cleaning roller, but you do still need to clean the dirty water container and the top cover of the roller. A question I had for Customer Service was quickly picked up and answered. It also has an "adorable" appearance, but at $600.00, it's a bit pricey.
I would recommend this to a friend