Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Wow!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME piece of cleaning equipment!!!! This made cleaning our hardwood floors significantly faster, and easier. I especially love that it mops, but still leaves the floor mostly dried afterwards.
I would recommend this to a friend - Pros mentioned:Ease of use
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best purchase I have ever made at the Best Buy store, Much easier to clean, I am very happy with this product.
I would recommend this to a friend - Pros mentioned:Battery life
Best mop vacuum combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally in love with this. My entire downstairs is hardwoods and i have a cat and a dog. The battery last longer than other sumilar products allowing me to completely finiah the entire downstairs before having to charge it. Highly recommend!!
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Great when it works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great till it’s not. With 3 kids and 2 dogs I love I can do a quick mop and vacuum daily. This is my second Tineco and both have had problems with charging. My current one charges, but batter last 2 minutes even though it says it’s at 100%. Also, if the dirty water tank sensors get wet it says the tank is full and won’t work. Will not be buying another one.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We're pleased to hear that you find our product convenient for quick daily mopping and vacuuming, especially in a busy household with kids and dogs. However, we sincerely apologize for the issues you've encountered, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that you've experienced charging issues with both of your Tineco units, and your current device's battery only lasts two minutes despite indicating a full charge. Additionally, the dirty water tank sensors appear to malfunction when wet, causing the device to stop working. We understand how frustrating these issues can be.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and work towards a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing the support you need and ensuring your concerns are addressed.
Thank you for giving us the opportunity to address this situation. We hope to regain your trust and provide you with a better experience in the future.
- Pros mentioned:Cleaning performance
Lifesaver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 dogs, 2 kids and a whole lot of mess. This has been a LIFESAVER, especially when tracking dirt is hard to minimize. The dirt indicator makes me feel confident that I got the spot well and limit the amounts of passes needed. The self cleaning feature has made it so it completely replace other products that may take steps to start cleaning again
I would recommend this to a friend - Cons mentioned:Water tank size
Good but needs bigger tanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I’d say it’s pretty good. I am pretty disappointed with how often you need to fill the clean water tank and empty the dirty tank. Between cleaning and the self cleaning feature I need to refill/ empty after every room and a half or so. Other than this inconvenience I’d recommend it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only regret is that we didn't purchase this sooner. We have a toddler, so when it's time to eat it is a mess on the floor to say the least. This has made cleaning up the floor 10 times easier. It is very efficient and does a good job. Our basement is hardwood floors too, and it cleans that well also. It is absolutely worth the money.
I would recommend this to a friend Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“Tineco has been an excellent vacuum — I have a pet, and it’s perfect for picking up pet hair. After several months of regular use, it started leaking slightly, but once I replaced the part with an original Tineco replacement, it worked like new again. I definitely recommend sticking with their brand parts for the best performance!”
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share such a detailed and positive review of your Tineco vacuum! We’re thrilled to hear that you’ve found it excellent, especially for tackling pet hair, which is fantastic to know. We’re also grateful to hear about your experience with the replacement part – it’s great that using an original Tineco part restored it to perfect working order.
Thank you for choosing our product and for your recommendation regarding using genuine Tineco parts. We’re always working to improve our products and ensure a great customer experience, and your feedback is incredibly valuable in that process.
If you have any questions or need any assistance in the future, please don’t hesitate to contact us.
- Pros mentioned:Weight
Best purchase ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great investment. It is awesome if you have pets as it makes it so much easier to pick up their hair than doing it with a broom. It’s surprising to use and and see how much it picks up after having seemingly clean floors! It is light and moves on its own which makes it easier to use than the Dyson vacuums.
I would recommend this to a friendBrand response from Tineco team
Posted .Dear Zayra,
Thank you for sharing your wonderful experience with the Tineco Floor One S5 Extreme. We're delighted to hear that it has been a great investment for you and has made cleaning up pet hair much easier compared to using a broom. The impressive performance of the vacuum in picking up even the smallest debris from seemingly clean floors is a testament to its powerful suction and efficient design.
We're glad to hear that the lightweight and self-moving features of the Tineco Floor One S5 Extreme have made it a convenient choice for you. We strive to provide innovative and user-friendly products that enhance your cleaning experience.
Should you have any further questions or need assistance, please feel free to contact us. We're here to ensure your continued satisfaction with our product.
Thank you for choosing Tineco, and we appreciate your support.
Best regards,
Tineco Support
Upgrading from the Bissell Crosswave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had the Bissell CrossWave for the pass three years and lately it’s become a hassle to use. The is an amazing upgrade. Its cordless which makes it so much easier for little messes. It also leavrs the floor so dry i dont. I dont have to worry aboit my little ones falling while the floor droes.
I would recommend this to a friend- Pros mentioned:Ease of use
This machine is now a necessity.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine. It's been a life changer for me. I would normally put off cleaning a floor until it was really necessary because of the drudgery of it. This machine I use nearly everyday, because it's so easy and only takes a few minutes. I always have clean water in it and ready, so all I have to do it grab it and the floors get vacuumed and cleaned at the same time. I would never go back to the old way again.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Love this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, glides over my tile floors nicely and cleans well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Best investment we've made!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for a family with young kids. Once meal time is over its a quick once over and onto other things!
I would recommend this to a friendBrand response from Tineco Support
Posted .ANaturalSwtHeart, thank you for leaving us a review on the FloorOne S3! We’re thrilled that the S3 is the best investment you’ve ever made! We agree, the S3 is an excellent purchase for a family with children or pets! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again ANaturalSwtHeart and welcome to the Tineco family!
- Pros mentioned:Cleaning performance
Worth the $$$
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a game changer. I was hesitant because of the price but after setting up and using it on my wood and tile floors it was so worth it. I’m a married husband with two daughters and a small dog. I am the one who sweeps and mops the floors and I got so tired of doing both jobs and needed something convenient to save time. This does the trick, keeps the floors clean and looking good. Worth every penny!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best purchase ever!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best purchase for getting rid of dog hair and cleaning the floors. Never has issues.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got rid of my mop and broom because this baby does it all. Very satisfied with how well it cleans and how fast the floor dries. I pass it around my house every other day. I have three kids and they enjoy using it to simple and easy. Definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Good Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great clearner for spills that have just happened. There have been a few times we've missed some spills or spots from where the dog came in and I ended up having to use a wet cloth and cleaner instead. The floor washer had a hard time getting some of the tougher spills.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing and versatile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Tineco Floor One S5 Extreme, and it's been an absolute game-changer for my floor cleaning routine. This 3-in-1 device, which combines mopping, vacuuming, and self-cleaning, simplifies the entire process of keeping my floors pristine
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Superb!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this floor cleaner! Super easy to use and does a great job!
I would recommend this to a friend The best product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my best purchase this year. Great vacuum cleaner, absolutely worth the money!
I would recommend this to a friend