Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Could be good? Returned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing at first but looked like it would do well, no attachments and the charging dock was not very well thought out with placement of filters but looked nice, quality was on point
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback! We’re glad to hear that you appreciate the quality and appearance of our product. We understand that the initial setup and the design of the charging dock could be improved, and we’re actively working on enhancing these aspects. Your satisfaction is important to us, and we’re here to assist you with any further needs or questions you may have.
- Pros mentioned:Ease of useCons mentioned:Water tank size
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house is mostly tile so i thought this would be perfect to mop up around the house. I would use my vacuum first to pick up all the dirt and crumbs, then i would go over it with this. BIGGEST WASTE OF TIME. the tank is so tiny i couldnt do the living room without refilling it 3 TIMES. It didn’t clean any better than anything else Ive used before, it didnt leave a fresh scent.. when i was done my floors still looked dirty so i had to use my regular spin mop.its sturdy , its easy to use but its not worth it if you have a lot of tile. Even its clean sensor didnt work i held it right over a dirty spot and it was saying it was clean
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unhappy perience and we will improve our products based on your feedback on CWT. As for the sensor problem, please contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST) to identify the root cause. Hope you have a nice day.
Best,
Tineco Customer Service
- Cons mentioned:Price
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thinf is a little pricey but honestly its worth it. Its a huge timesaver and works great. I have 0 complaints so far.
I would recommend this to a friend - Pros mentioned:Ease of use
Superior Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a time saver...easy to use, excellent quality. I love it. Better than the Bissell crosswave. I would recommend 100%/
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best mop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop ive ever owned! It has all the best features i couldve asked for; even self cleaning!!
I would recommend this to a friend Defective?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if i got a defective one or what but it tells me to begin self- cleaning about a minute after i start each time. I'm obviously not happy with that so I'm contacting the company
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear JanetD,
We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.
Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Sincerely,
Tineco Customer Service TeamBrand response from Tineco team
Posted .Dear JanetD,
We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.
Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Sincerely,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! It doesn’t get the corners and you have to clean it out each time so it’s a lot. But worth it!
I would recommend this to a friend - Pros mentioned:Ease of use
none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Present this item for my working daughter, her husband likes very much to clean floor easily. I will recomend to my friend and daughter-in-law too.
I would recommend this to a friend Floor mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great and then stopped working after a month of use. Customer service seems to be very helpful though.
I would recommend this to a friendLOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum/mop! I tell everyone about it and convince them to buy it.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Number one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans so well . I love that it drys floors as it cleanse Leaves no chance of little foot prints of my dogs or grandchildren.
I would recommend this to a friend - Cons mentioned:Streaking
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vac mop. Works well on uneven tile and does not streak like others i have owned
I would recommend this to a friend - Pros mentioned:Cleaning performance
Yes!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the Best Buy Membership and Buy Now... this maching is excellent and the membership backs it up!!!
I would recommend this to a friend POWER SQUARED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly well worth the value. By far the best floor washer I have ever owned.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that you consider our floor washer well worth the value and the best you’ve ever owned. Your satisfaction is our highest priority, and we truly appreciate you choosing our product.
We are committed to continuous improvement, and your insights are invaluable in helping us enhance our products. If you ever encounter any issues or have suggestions for future enhancements, please don’t hesitate to reach out—we’re here to help.
Thank you again for your support. We look forward to serving you again in the future!
- Pros mentioned:Cleaning performance
Needed in your home
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the most favorite purchase, if you have little ones that drop everything get this!!!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Smart Floor Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this floor washer to anyone. The first time we used it, it was amazing!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I waited so long to get one! Love how it leaves my floors super clean
I would recommend this to a friend - Pros mentioned:Mop
Best vaccume and mop combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vaccume and mop of this product work’s incredibly amazing. Definitely recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Best Vacuum !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum ever ! So easy to clean my floor with it ! love it . Easy to use , easy to clean , great product.
I would recommend this to a friend - Pros mentioned:Cleaning performance
The best cleaning for floor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw the differences in first use. My floor looks shiny. I was not expecting that much changes but perfect result
I would recommend this to a friend