Customer Ratings & Reviews

Jane, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving the S3 and many thanks for the 5-star review! We agree, the FloorOne S3 is amazing and as you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jane and welcome to the Tineco family!

Hi Amir, Thank you for your honest review of the S5 Cordless Floor Washer. Like a mop, the head needs to be cleaned periodically, dirty water needs to be emptied and clean water needs to be filled. With that said, everything is contained on the machine, the time savings from not needing to sweep or vacuum first followed by wet mopping, we find that the S5 is a great time saver overall. With a small amount of time needed for basic maintenance it should perform well. For additional assistance, please feel free to contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer

Dear Dee1,

Thank you for taking the time to share your positive feedback about the Tineco Floor One S5 Extreme - 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer in Black, purchased from BestBuy. We are thrilled to hear that the product is working great on your tile floors and that you love the self-cleaning feature.

At Tineco, we strive to provide innovative and efficient cleaning solutions to make your cleaning tasks easier and more convenient. We are delighted that the Floor One S5 Extreme has met your expectations and has proven to be effective on your tile floors. The self-cleaning feature is designed to enhance the user experience and ensure optimal performance.

If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and ensure your continued satisfaction with our products.

Thank you again for choosing Tineco. We truly appreciate your support and look forward to serving you again.

Best regards,

Tineco Support

Thank you so much for your wonderful feedback and for taking the time to share your experience! We’re absolutely thrilled to hear that you like it so much and find it makes life easier. It’s great to know you’d recommend it to others too. We really appreciate you choosing our product.

We’re always striving to improve our products, and your positive feedback is encouraging! If you have any questions or need any assistance in the future, please don’t hesitate to reach out. We’re here to help!

Thank you for your amazing review! We’re thrilled to hear that both your lady and your mom love our product. Your satisfaction is important to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

Thank you for sharing your experience with us. We are pleased to hear that the product worked great for the first five months, but we sincerely apologize for the issues you've encountered since then. Your feedback is invaluable, and we are committed to using it to improve our products and services.

Based on your description, it seems that the electronics began malfunctioning, prompting unnecessary self-cleaning and eventually stopping the water release. We understand your frustration, especially given the cost of the machine and the inconvenience of having to send it in for repairs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and work towards a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing the support you need and ensuring your concerns are addressed.

Thank you for giving us the opportunity to address this situation. We hope to regain your trust and provide you with a better experience in the future.