Customer Ratings & Reviews

Thank you for your excellent review! We’re thrilled to hear that our product is making your life easier and efficiently cleaning your entire house’s tile floor. We appreciate your choice to use our product and will continue to work hard to maintain and improve its quality. If you ever have any questions or need assistance, please feel free to contact us. Thank you for your support!

Thank you so much for your fantastic review and for calling it one of the best products! We’re thrilled to hear that you find it easy to use and efficient. Thank you for choosing our product – we really appreciate your business.

We’re always looking for ways to improve, and your positive feedback helps us know we’re on the right track. We’ll keep working hard to make our products even better.

Thank you again! If any questions come up later, please feel free to contact us. We’re here to help!

Dear Kate,

We sincerely apologize that our vacuum did not meet your high hopes and that you found the design disappointing. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the vacuum feels like a cheap design and lacks the suction power you expected.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a 2-year warranty, and we would appreciate the opportunity to address your concerns regarding the suction. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help.

Best regards,
Tineco Customer Service Team

Thank you for your positive review! We’re delighted to hear that our product is a must-have for families with little kids, effectively handling everything from small spills to bigger messes. Your satisfaction is our priority, and we’re always working to improve our products. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and are here to help whenever you need us. Thank you for choosing our product!

Thank you for taking the time to share your positive feedback with us and for choosing our product not just once, but twice! We’re delighted to hear that you’re amazed by its performance and that it continues to meet your expectations.

Your loyalty to our brand is truly appreciated, and it’s gratifying to know that our product has become a trusted part of your cleaning routine. We’re committed to delivering high-quality products that provide exceptional value and reliability.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that you love and can rely on.

Trbullfighter, thank you for leaving us a review on the FloorOne S3! We are so happy your son is loving his new smart cordless vacuum! The FloorOne S3 is perfect for quick and easy cleanups, it not only washes but also vacuums hard flooring at the same time for faster cleaning results! The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Trbullfighter and welcome to the Tineco family!

Dear Valued Customer,

Thank you for sharing your feedback with us. We are glad to hear that your vacuum and mop worked great during the first year of use. However, we are sorry to learn about the recent issues you've been experiencing, and we apologize for any frustration this has caused. Please rest assured that we take your feedback seriously and are committed to using it to improve our products and services.

Based on your description, it seems that the device is having difficulty detecting the dirty water tank, which prevents it from functioning properly. This issue appears to occur even after you have emptied the tank.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this can help maintain the device's efficiency and extend its use time.

We’d love to assist you further and address any concerns you may have. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help you with any questions or additional support you may need.

Thank you for your understanding and patience. We hope to have the opportunity to enhance your experience with our products in the future.

Best regards,

Tineco Customer Service Team