Customer Ratings & Reviews

Thank you so much for your great review! We’re thrilled to hear that you found our product great, very easy to use, and very convenient. Thank you for choosing us and for taking the time to share your positive experience.

We’re always striving to improve our products, so your feedback is incredibly valuable to us as we work to make them even better.

Thank you again for your kind words. If any questions come up later, please feel free to contact us. We’re here to help!

Thank you for your repeat purchase and for trusting our product again! We’re delighted to hear that your first unit lasted for 6 years. We strive to deliver reliable and long-lasting appliances to our customers. If you ever encounter any issues or have questions about your new unit, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we’re here to assist you whenever you need us. Thank you for choosing us once more!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our product has not met your expectations. Please be assured that we take these matters seriously and are committed to using your feedback to improve our products and services.

Based on your description, it seems that you’ve experienced an unpleasant odor from the cleaning water and dirty water canisters, and that the suction power has decreased after a year of use.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work with you to find a solution.

Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to restore your faith in our brand and deliver the quality experience you expect and deserve.

Thank you for your wonderful review! We’re delighted to hear that our product is a perfect fit for your family home and that you love it. Your feedback means a lot to us. If you ever encounter any issues or have questions, please feel free to contact us. We’re committed to continuous improvement and are here to assist you whenever you need us. Thank you for choosing our product!

We are truly sorry to hear about your disappointment with our vacuum, especially considering the high hopes you had for it. We understand how important it is for a vacuum to be effective and reliable, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issues are related to the vacuum’s cleaning performance, its tendency to clog, the short battery life, and the frequent need to refill the water tank. We understand how frustrating these issues can be, especially when you’re looking for a vacuum that meets your high standards.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered these issues, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Alejandra, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you found the S3 easy to use and it left your floors clean! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. Thank you for the feedback on the water tanks. I will share with our design team; they are always looking for ways to improve. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Alejandra and welcome to the Tineco family!