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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2360 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,365 reviews
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Useless and not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was working perfectly and now it does not charge at all nor can I use it. I contacted customer service via email. Customer service is mediocre and not useful. This item only worked for 2 months. Defenitely a company I will never buy from again.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      We were truly sorry to read your review and hear about the disappointing experience you’ve had with your Tineco device. We appreciate you mentioning that the item was working perfectly initially, which highlights the potential for great performance when it’s functioning correctly.

      Based on your description, it sounds like your device suddenly stopped charging after only two months of use, making it unusable. We also understand your frustration with the customer service experience you had via email, which you found to be mediocre and not helpful.

      We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution and ensuring you have a positive experience with Tineco.

  • Rated 1 out of 5 stars

    I dont get the hype for this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but hate this thing for my home. Part is probabaly bc we have hand scraped hardwood and this machine doesnt clean all the boards due to the unevenness and extremely thin nap of the roller. I get the same results on our tile floorig as well. It does an "okish" job on the tilea but the grout isnt touched. It also smells horrible even woth me making sure to empty after each use. Its also frustrating to use for quick messea bc you have to fill each time bc its not supposed to sit with clean water inside either. We typically ran a stick vac before using this and it still seema like what small dibres are left just get pushed around by the roller insgead of vacuumed up as advertised as well. Im going to try to sell on marketplace for more than a $200 loss due to hating it so much. I bought in 2022 and used maybe 5 times and ended up going back to mop and bucket.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My vacuum cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products works great for niw wil see after six months of using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum mop. Love its cleaning capabilities. You do have to clean it after each use. But its very nice.

    I would recommend this to a friend
  • Cons mentioned:
    Water tank size

    Rated 2 out of 5 stars

    Cleans great when it actually works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great for the short time it worked. Now it will not finish the kitchen in one attempt even if I sweep and mop first. It continually says to clean dirty water tank or debris channel, even when the tank is empty and the channel is clean. I have scrubbed it completely and it still doed the same thing. Unfortunately im stuck with it because bestbuy says its not returnable even though it only worked for about 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from Tineco team
      Posted .

      Dear SteveH,

      We apologize for the inconvenience with your Tineco Floor One S3 Extreme 3-in-1 Smart Floor Washer. To address the dirty water tank and debris channel prompts, please follow these steps:

      1. Reset the floor washer by turning it off, unplugging it, waiting a few minutes, and then turning it back on.
      2. Check for firmware updates on our website or by contacting our support team.
      3. Clean the sensors carefully to ensure accurate performance.

      If the issue persists, contact our dedicated support team at Service@tinecousa.com or call 1-855-292-8864 (Mon-Fri, 8 a.m. – 8 p.m. CST). We are committed to providing the best possible assistance and finding a resolution to the problem.

      Thank you for choosing Tineco, and we hope to resolve this matter to your satisfaction.

      Best Regards,
      Tineco Support tineco

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! I dragged my heels over purchasing a washer until this went on a great one-day sale for $329 just before the holiday. I ended up using just a capful of my Cortec cleaner in the tank vs. their cleaner as my Coretec floor requires certain cleaning chemicals. The machine sucked up everything and left my floor spotless. Best thing is that it self-cleans when you are done. It's tougher to get on my hands and knees as I age - and this little machine really helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ti evo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent:………………………….———-……………………………………………….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love more chalenge and I like to learn about new things. This vacuum is very smart and no easy to use if you don’t know about technologie.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy on sale!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for Christmas. She wanted the ifloor 3 but after doing some research and reading reviews I went with this one. She loves it. Works perfect for our Vinyl and Ceramic flooring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making cleaning floors a Breeze

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so wonderful that I ordered one for all my kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this!!!!! Bought previous models and this one’s the best yet!!!! Works great on tile and hardwood.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended very good machine for a busy mom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Member Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. My SO has been wanting one of these. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Love Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first when I bought this device, then my son spilled a plate of spaghetti and meat sauce on my hard wood floor. Clean-up was so much faster with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase for me and my home. Must have item.Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love tineco s 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    superrrrrrrrrrrrrrrrrr tineco i loved this Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obsessed with this! So easy to use and clean. Does an amazing job cleaning laminate and tile floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product !!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time operation revealed a lot of dust we were living with. No more dust after operating this at home. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best floor cleaner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a BISSELL Crosswave and had issues with it so I returned and bought this. I love it so much! It is less messy and it uses a lot less of the cleaning product. Would buy again over the Crosswave if given the choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tineco

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works on hard-floors tile and area rugsWe bought an upgrade due to an issue with the previous one it does a whole lot better than the competitors

    I would recommend this to a friend