Customer Ratings & Reviews

Dear customer, we are glad that you are satisfied with our product. We appreciate your great support to Tineco. Tineco values each and every review from our customers and will improve our products based on your feedback. Thank you again for that.Should you need any further assistance in the future, please do not hesitate to contact us. It's our pleasure to be of service to you

Thank you for taking the time to share your feedback, and we’re sorry to hear that you found the maintenance requirements of our product to be excessive for your needs. We understand the importance of convenience and ease of use when it comes to household cleaning tools.

Based on your description, it seems that the need for frequent cleaning after each use did not align with your expectations for the product, especially considering the price point. We appreciate your insight as it helps us better understand our customers’ needs and expectations.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

We sincerely apologize for the trouble you’ve encountered with your Tineco vacuum/mop. It’s clear that your experience hasn’t met the high standards we strive for, and we’re committed to making things right. Your feedback is invaluable in helping us improve our products and services.

Based on your description, it seems that the unit is turning itself off after a short period of use, despite following the manual’s instructions and ensuring it was clean and charged. We understand how frustrating this must be, and we want to assure you that we take these concerns very seriously.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution that meets your needs and expectations.

Once again, we apologize for any inconvenience caused and appreciate your patience as we work to improve our products based on feedback like yours. We hope to have the opportunity to restore your confidence in Tineco.

We are truly sorry to hear that you’re experiencing problems with your Tineco vacuum. We understand that having a vacuum that doesn’t work properly is frustrating, especially when you’re trying to keep your home clean. We appreciate you mentioning that you’ve already taken steps to troubleshoot, which shows your commitment to making it work.

Based on your description, the vacuum is displaying prompts to restart or contact service, and despite your thorough troubleshooting (cleaning the dirty water tank, port, and filter, ensuring tanks are attached), you suspect the motor isn’t functioning as indicated by the lack of suction noise, even though other lights appear to be working.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

We take your feedback very seriously and will use it to review our product quality and support processes. Thank you for bringing this to our attention.

Misspharr, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry you are not satisfied with your wet dry vacuum. It sounds like there may be an issue that we can help you fix. Please reach out to our Customer Service team, they can help determine if your unit needs repair or to be replaced. Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Misspharr, we appreciate the feedback!