Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only bad thing is it only works with their own sanitizer and it doesn’t have a good smell and is expensive.
I would recommend this to a friendNo support.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of my best purchases of all time until one day it just stopped spraying water. it still runs but it doesn't really do anything since no water comes out. when I called customer support they did not answer and went into a rabbit hole. Tineco's customer support only operates during regular business hours which means you have to take time off of your work day to call them. it served me for a little over a year but now is worthless.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .I'm truly sorry to hear about your experience with the Floor One S5 Extreme Cordless Floor Washer. We understand how frustrating it is when a product stops working as expected. It sounds like there may be a blockage in the water system, which can often be resolved by removing the roller and clearing debris from the intake area. All Tineco products come with a 2-Year Limited Warranty, so please reach out to us—email is a great way to get in touch at support@tineco.com. You can also chat through our website or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’ll be happy to assist with troubleshooting or explore warranty options. Thank you for being a valued Tineco customer.
Such a time saver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Tineco! It is such a life saver for cleaning my floors and they always feel so much cleaner than if I hand mopped
I would recommend this to a friendThe best tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I scored on this item on Black Friday! It’s the best purchase I have made for my home it picks up when my kids spill a drink or cereal etc totally recommend it !
I would recommend this to a friendFancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Vacuum/sweeper with amazing resultsFancy
I would recommend this to a friendTineco
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this it works awesome all the features are great I highly recommend
I would recommend this to a friend- Cons mentioned:Price
Not worth the time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, I just think the amount of time you spend cleaning this machine is not worth it. As you do have to clean it after every used. Worth the item but not for the price. I returned it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback, and we’re sorry to hear that you found the maintenance requirements of our product to be excessive for your needs. We understand the importance of convenience and ease of use when it comes to household cleaning tools.
Based on your description, it seems that the need for frequent cleaning after each use did not align with your expectations for the product, especially considering the price point. We appreciate your insight as it helps us better understand our customers’ needs and expectations.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best!! Absolutely loving this purchase makes cleaning that much easier!
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this... I do recommend getting the one that will go all the way to the edge, that's my only regret.
I would recommend this to a friendTineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this vacuum but decided to return it. I will consider it in the future!!
I would recommend this to a friend
Tineco for the win
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great vacuum allows high temperature water in res. Exceeded expectationa
I would recommend this to a friend10 out of 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best helper in my house!! This is FANTASTIC!!!
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since i turned it on, it surprised me. It gets the job done.
I would recommend this to a friend- Cons mentioned:Streaking
Terrible Streaks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the idea of this vacuum but it leaves terrible streaks on my tile (wood looking) floor. It’s almost unusable.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We’re glad to hear that you appreciate the concept of our vacuum, but we apologize for the inconvenience you've encountered with its performance on your tile floors. We take your feedback seriously and are committed to using it to improve our products and services.
Based on your description, it seems that the vacuum is leaving streaks on your wood-look tile floors, which has made it almost unusable for your needs.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that the cleaning solution and water levels are balanced might help in reducing streaks.
We’d love to assist you further and explore possible solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.
Thank you for giving us the opportunity to address this situation. We hope to find a resolution that restores your confidence in our products.
order Tinoco s5 extrema
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fast delivery the item is amusing clean very good very happy with the service
I would recommend this to a friendWorks Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only downside is that if you have pets with long hair it does clog up easier but other then that it works great
I would recommend this to a friendGreat!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum, makes helping my wife mop fun honestly.
I would recommend this to a friendMediocre mop and limited vacuum
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was exited to use this to mop up quickly and vacuum. The mopnis a very light version as it doesn't scrub spots out well on a textured tile floor. The disappointing part is tou can't vacuum independently. I returned due to that. It appears you need the right model to get that use and for a smart device that stinks.
No, I would not recommend this to a friendWaste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this mop because I see people raving about it but it is aweful. It constantly stinks despite regularly cleaning it and allowing it to dry separated. Now, only 1 year later, the mop hardlt cleans and routinely drops dirty water all over my floor. I will never trust Tineco again. This price point should definitely laat a lot longer than the few months it cleaned properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco mop hasn’t met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you’ve encountered issues with lingering odors and reduced cleaning performance after only a year of use. We understand how frustrating this must be, especially considering the price point of our product.
We’d love to assist you further and explore how we can make things right. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re committed to providing you with a solution that meets your needs.
Once again, we apologize for the inconvenience you’ve experienced. We value your trust and are determined to regain it by ensuring your satisfaction.
the perfect maid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best I could buy excellent my wife loves it and remember happy wife happy life !!!
I would recommend this to a friend