Customer Ratings & Reviews

Hi Mom4ever, we're sorry to hear that your FLOOR ONE S3's motor is needing to be replaced. We're glad to hear that our customer service department is assisting you in getting your vacuum repaired. We hope you're back to enjoying your FLOOR ONE S3 very soon!

We are truly sorry to hear that you’re experiencing problems with your Tineco vacuum. We understand that having a vacuum that doesn’t work properly is frustrating, especially when you’re trying to keep your home clean. We appreciate you mentioning that you’ve already taken steps to troubleshoot, which shows your commitment to making it work.

Based on your description, the vacuum is displaying prompts to restart or contact service, and despite your thorough troubleshooting (cleaning the dirty water tank, port, and filter, ensuring tanks are attached), you suspect the motor isn’t functioning as indicated by the lack of suction noise, even though other lights appear to be working.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

We take your feedback very seriously and will use it to review our product quality and support processes. Thank you for bringing this to our attention.

We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to improving our products and services based on your feedback.

Based on your description, it seems that you are experiencing issues with the dirty water tank sensor and the machine not functioning properly despite following the instructions. We apologize for this inconvenience.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.

Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.

Justin, thank you so much for reaching out and leaving us a review on the FloorOne S3! I’m so glad you think the FloorOne S3 is as awesome as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life! If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at [email protected]. As a reminder, the FloorOne S3 comes with a 2-year warranty. Thanks again Justin, we appreciate the feedback!