Customer Ratings & Reviews
- Model:
- FW104500US
- SKU:
- 6585781
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
Best floor cleaner ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son put this cleaner together and loved it, couldn’t wait to get cleaning the floors
I would recommend this to a friendThe best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is my favorite tool for clean my house very fast. Thank you
I would recommend this to a friendMouth to Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouth of vacuum to small for floors with large space.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out to us with your feedback. We’re sorry to hear that you’ve encountered issues with the vacuum’s mouth size for large spaces. We understand how important it is for our products to meet your cleaning needs effectively.
Based on your description, the main concern is that the vacuum’s mouth is too small for floors with large spaces, which affects its usability for your specific environment. We value this insight and will take it into consideration for future product improvements.
For optimal performance with the current model, we recommend using the vacuum in smaller sections to ensure thorough cleaning. Additionally, for any future designs, we will keep in mind the need for a wider mouth option to cater to larger spaces.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.
We appreciate your feedback and the opportunity to improve. If there’s anything else you’d like to share or if there’s another way we can assist you, please don’t hesitate to let us know.
S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this product. My floors are clean everyday!
I would recommend this to a friendExceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected less because it was cordless. Requires multiple passes on tough stains
I would recommend this to a friendOnly last 6-8months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, I’ve owned 3 Tinecos and this was by far the worst one. We bought it end of April and it already has stopped working. It leaves a trail of water behind, it stinks, it doesn’t suction, it doesn’t clean up the easiest of things, it’s horrible with pet hair it picks it up but spits it back out. I’ve checked no clogs, I put new roller on, new filter nothing helps. It says on the mop to replace roller every 6months, I was having to replace mine every 2 weeks. My house is not that dirty and used like once a week. I loved my original Tineco it lasted me 4 years. These newer models barely last 6months. I’ve never been more disappointed. I didn’t bother with company after seeing countless reviews on how bad customer service is. I wish I could return. Sucks when you pay hundreds of dollars for these and don’t even get a year out of it..
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with your Tineco vacuum. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing several issues with your Tineco vacuum, including inadequate suction, difficulty in cleaning, especially with pet hair, a trail of water being left behind, and an unpleasant odor. Additionally, you’ve mentioned the need for frequent replacement of the roller, despite minimal usage.
We understand the frustration this must cause, and we sincerely apologize for any inconvenience these issues have caused you. To assist you in resolving these problems, we recommend the following steps:
For optimal performance, please ensure that the battery is fully charged after each use and that the filter is cleaned as needed. This will help maximize suction and extend the use time.
If the vacuum continues to exhibit these issues, we would like to investigate further. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand ready to assist you and work towards a resolution.
We noticed that you had a positive experience with your original Tineco vacuum, which lasted you for four years. We are committed to upholding the quality that you initially loved, and we aim to restore your confidence in our brand.
We understand that you mentioned hesitance to contact customer service due to negative reviews. We assure you that your experience and satisfaction are our top priorities, and we are here to help.
Once again, we apologize for the disappointment and frustration you have experienced. We are dedicated to addressing your concerns and improving our products based on your valuable feedback. We hope to have the opportunity to regain your trust and demonstrate our commitment to quality and customer satisfaction.
- Cons mentioned:Smell
Its okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really hard to keep it smelling good bwaides that i like it.
No, I would not recommend this to a friend Not a lot of power to suction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. The suction power is not so good. Exchanged for the 5
No, I would not recommend this to a friendCustomer satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. It works very well as expected.
I would recommend this to a friendGreat for our home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently received but so far working better than expected.
I would recommend this to a friendExcellent , you want to clean your hard floors.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have two tineco cleaners and wouldn't hesitate to reommend.
I would recommend this to a friendMop vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average product. Performs intended task. Not the best not the worst.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your thoughts on our product. We’re genuinely sorry to hear that your experience was just average and appreciate your candid feedback. Rest assured, we take every review seriously and will use your insights to improve our offerings.
Based on your description, it seems that while the product does perform its intended task, it may not have fully met your expectations in terms of overall performance. We understand that you expect nothing but the best from our brand, and we’re committed to delivering just that.
To ensure you get the most out of your product, we recommend charging the battery after each use and cleaning the filter as needed. These simple steps can significantly enhance suction power and extend usage time.
If you have any more questions or need further assistance, please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Your satisfaction is our top priority, and we’re here to help.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our brand.
- Cons mentioned:Smell
TRUST ME YOU DONT WANT IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most Terrible Vacuum idea EVER. First, you must take a part and clean the entire Vacuum EVERY SINGLE USE. Second, if You FORGET ONCE AND ITS OVER. Third, It smells like the sanitation trunk outside. ANOTHER BRAND NAME SCAM. Worst vacuum I ever invested in.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are deeply sorry to hear about your negative experience with our vacuum cleaner. We truly appreciate your feedback, as it helps us improve our products and services to better meet our customers’ needs.
Based on your description, it seems that you are facing issues with the frequency of cleaning required after each use and the smell emitted by the vacuum. We understand how frustrating this must be, and we apologize for the inconvenience caused.
To enhance your experience with our product, we recommend the following tips: For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, if you encounter any persistent odors, we suggest cleaning the vacuum thoroughly, including the dustbin and filter, to ensure any residual particles are removed.
We stand behind the quality of our products and offer a two-year warranty for your peace of mind. If you continue to experience issues with your vacuum, please do not hesitate to reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving any issues you may have and ensuring your satisfaction.
We value your feedback and are committed to making necessary improvements to our products. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to restore your confidence in our brand.
Don’t buy it !!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a little over 60 days since I purchase it in fact I’m still paying for it and it’s not working anymore, unfortunately I didn’t purchase the warranty so I’m screwed!!! Don’t buy it !!!! If I could give -0 I would
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you have experienced with our product. We understand how frustrating it can be when a purchase does not meet your expectations, and we want to assure you that we take your feedback seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you are experiencing issues with the product’s performance after 60 days of use, and you did not purchase the warranty, which is causing additional concern. We understand that this situation is less than ideal and we apologize for any confusion or frustration.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving your issue and ensuring your satisfaction.
Once again, we apologize for the inconvenience and frustration this has caused. We value your business and appreciate your understanding as we work to improve our products and services.
- Pros mentioned:Cleaning performance, Ease of use, Noise levelCons mentioned:Water tank capacity
Good all-in-one mop/vacuum. Best for small places.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in an 85yr old small home (750 sq ft) with granite tile and wood flooring. I have two papillon pups, two cats, and several reptiles. Needless to say, it's an uphill battle to care for the floors and all the pets. I have an autonomous robo vacuum that does a daily pre-programmed touch up, but the floors often need a good mopping at least once a week. This device overall does a good job of mopping and vacuuming at the same time. It's simple to use, and is surprisingly quiet for such a device. My dogs were nervous, but not scared of it, like they are a regular vacuum. One of our papillons is a 10 week old puppy, so we have more spills of moistened kibble, torn pee pads, and other messes than usual. This was pretty good at cleaning up all the spots. Several times, however, it required a few passes and slight pressure to get some of the dried spots out of the tile. Compared to a classic mop/waterbucket, however, it dried super fast and the puppies were able to play on the floor within 15 minutes of mopping compared to the 35-45minute dry time of a traditional mop. Really my only "Fault" with the product is that it requires their own brand of cleaning solution. I'm a little unsure how easily it will be to secure more in the future without ordering directly from the manufacturer. If the unit was compatible with the solutions sold at most stores, even if not perfectly ideal for them from a moneymaking viewpoint, it'd be nice to know. So TLDR; Good mop, decent vacuum. Great for single room frequent use or small homes/apartments. Larger homes with spacious rooms will need frequent charges and refills of the very small solution/water tank. Small footprint so it will easily store in a kitchen cabinet or coat closet. VERY minimal buttons and info screen. So easy to use, an old man like me figured it out in minutes.
I would recommend this to a friend Warranty of tineco is a scam
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer be aware if you decide to buy this exact brand. Your warranty is just a myth. Do not rely on them because you will never receive any meaningful help or support regarding it. If the unit is defective just trash it and move on warranty is trash
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your experience with us, even though we are truly sorry to hear that you had such a negative experience with your Tineco product and feel let down by our warranty service. We understand that this is not the level of support and reliability you expect, and we sincerely apologize for the frustration and disappointment this has caused you.
Based on your description, you feel that the warranty provided is ineffective and that you did not receive meaningful help or support when dealing with a potential product defect, leading to the feeling that the warranty itself is unreliable.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We would like the opportunity to discuss your specific situation and see how we can make things right.
Once again, we are truly sorry for the negative experience and the failure of our warranty support to meet your expectations. Your satisfaction and trust are very important to us, and we genuinely hope to have the chance to regain your confidence in the future.
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months old and it stopped working/charging. Packed the whole thing in and sent it in for warranty. They sent it back still doesn't work and only charges to 58%. Worked great when it worked but very expensive 3 for 3 months of use.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear that you’ve had such a frustrating experience with your Tineco vacuum, especially after mentioning it “worked great” when it was functioning properly. We understand your disappointment in having a vacuum that stopped working and charging correctly within just three months, and we appreciate you reaching out for warranty service.
Based on your description, the vacuum stopped working and charging properly after less than three months of use. You sent it in for warranty, but unfortunately, it was returned to you still not working correctly and with reduced battery capacity (only charging to 58%).
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please provide them with your original order number and details about the return shipment so they can investigate what happened during the warranty process and help find a satisfactory resolution for you.
We take your feedback very seriously and will look into this specific service experience and product reliability to ensure we improve our processes and products.
Thank you for sharing your experience.
Streaks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk if I just got a defective one but it didn’t clean well, left large streaks all over the floors
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our product did not meet your expectations. Please be assured that we take all customer reviews seriously and will use your comments to guide improvements in our products and services.
Based on your description, it seems that the vacuum you received did not clean effectively, leaving large streaks on your floors. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We value the trust you placed in our brand and are committed to providing you with a better experience. If you have any further concerns or if there’s anything specific we can assist you with, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Once again, we apologize for the shortcomings you experienced and appreciate your understanding as we strive to enhance our products and services.
Electric vacuum mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks! Have to keep changing water. Dies in no time
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re genuinely sorry to hear that your recent experience with our product hasn’t met your expectations. We’re committed to continuous improvement, and your input is crucial in helping us refine our products and services.
Based on your description, it seems that you are experiencing issues with frequent water changes and short battery life. We understand how frustrating this can be, and we’re here to help.
We’d love to assist you further and resolve any ongoing issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to providing you with a solution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to restore your confidence in our brand.
- Pros mentioned:Battery life, Cleaning performance, Ease of use
Just Wonderful
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been one too clean my floors with a good old fashioned mop and bucket. I have tried many different mops over the years but never had a floor washer. This Tineco is my first floor washer and I am impressed for sure. Let me start with the design of this thing. I like the modern and sleek styling of it. The display is very clear and vibrant which makes it easy to see and read quickly without having to stop for a second. It's pretty simple to assemble straight out of the box. That is a plus. It includers a couple roller brushes, a cleaning tool, cleaning solution and the charging base. Once I had it put together and charged, I went to work. I used it on my kitchen floor. I have a messy cat and he tracks litter and just makes messes everywhere. This floor washer made easy work of it. I went over my entire kitchen only once and I can't believe how clean it got my floors. It vacuumed and mopped everything perfectly, even along the edges and corners. It makes it so much easier than mopping too. My floor literally looks brighter than before. It took me about a half an hour to clean it all up and it ran the whole time. The battery still has some life left over as well. The dirty water bin was easy to empty and then I popped it on it's base and let it be. I am so pleased this thing. Great product from Tineco!
I would recommend this to a friend