Customer Ratings & Reviews

Thank you for taking the time to share your feedback! We’re delighted to hear that you’re pleased with the cleaning performance of our product. Your satisfaction is our top priority, and it’s great to know that our vacuum is making a positive difference in your home cleaning routine.

We understand your concern about the battery life and want to assure you that we are continually working to enhance the performance and efficiency of our products. Your input is invaluable in this process, and we will strive to make improvements in future designs.

Thank you for choosing our product and for your understanding as we work to enhance it further. If you have any more insights or need assistance, please feel free to reach out to us.

Thank you for your thoughtful feedback! We’re glad to hear that the product works well for you in many ways. We truly appreciate you choosing our product and taking the time to share your experience in detail.

We also appreciate your honest observations regarding areas where the product didn’t fully meet your expectations—such as missing certain spots compared to your steam cleaner, the level of maintenance required, and the longer charging time. Your input is incredibly valuable, and we’re committed to making improvements based on customer insights like yours.

If you ever have any questions, run into issues, or would like further assistance, please don’t hesitate to reach out to us. We’re here to help ensure you get the most out of your purchase.

Thank you again for your support. We look forward to serving you again!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our product hasn’t been as smooth as we strive for. Your satisfaction is incredibly important to us, and we want to assure you that we take every piece of customer feedback seriously as a means to continuously improve our products and services.

Based on your description, it seems that you’ve encountered issues with the battery life and the rapid consumption of the cleaning agent during use. We understand how frustrating this can be, and we appreciate you bringing these concerns to our attention.

For optimal performance, we recommend ensuring that the battery is fully charged after each use and that the filter is cleaned as needed. These steps can help maximize suction and extend the use time between charges. If you continue to experience difficulties despite these measures, we’re here to help.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving your concerns and ensuring that you have a positive experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Dear MarianelaH,

We are glad to hear that you initially loved the product. However, we sincerely apologize for the sensor malfunction that occurred so soon. We value your feedback and are committed to using it to continuously improve our products and services.

Based on your description, the product developed a sensor malfunction before two months had passed.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our machines come with a two-year warranty, and we will actively work to resolve this issue for you.

Best regards,
Tineco Customer Service Team

Thank you for taking the time to share your positive feedback about our vacuum and mop cleaner. We are thrilled to hear that it stands out as the best you have ever used and that you enjoy using it every day. Your satisfaction is our top priority, and it’s rewarding to know that our product is making your life easier.

We appreciate your recognition of the quality and efficiency of our cleaner. Rest assured, we are continuously striving to improve our products to meet and exceed customer expectations. If you have any suggestions for further enhancements or if there are any aspects of the product that you feel could be better, please do not hesitate to let us know.

Thank you once again for choosing our product and for your valuable feedback. We are committed to delivering excellence and will continue to work hard to ensure that our products remain a cleaning solution you can trust and rely on.

Thank you so much for taking the time to share your positive feedback on your new Tineco product! We’re thrilled to hear that you’re enjoying the self-cleaning feature and that the additional rollers, charging station, and cleaning solution have been useful for you.

We’re glad to know that our product is helping to keep your new home clean and that you’re finding the proper cleaning instructions helpful.

We appreciate your choice to purchase our product and will continue to work hard to improve and provide the best possible experience for our customers.

Once again, thank you for your kind words and for being a valued customer.

Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that our product is working wonderfully for you, especially in a household with a dog. Your satisfaction is our top priority, and it’s great to know that we’re on the right track.

We appreciate your choice to trust our brand and will continue to strive for excellence in our products. Please be assured that we are constantly working on improvements and enhancements to ensure we meet and exceed your expectations.

If you have any further questions or need assistance, please don’t hesitate to reach out to us. We’re always here to help.

Thank you once again for your kind words and support. We look forward to serving you better in the future!

Thank you for your positive review! We’re thrilled to hear that you love our product, especially its lightweight design, self-advancing feature, and effectiveness in cleaning up dog hair. We’re glad that you took the time to get used to it and are now enjoying its benefits. Your satisfaction is important to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

Dear EWeb,

We are so glad to hear that you consider it a good product overall! However, we sincerely apologize for the frustrating experience you are having when dealing with your dogs’ long hair. Please be assured that we take your feedback very seriously, and we will use it to continuously improve our products and services.

Based on your description, the vacuum struggles with long dog hair, which prevents it from being a perfect 5-star experience for you.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We provide a two-year warranty for our machines. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please continue to contact us regarding the issues with your machine, and we will definitely resolve them actively for you.

Sincerely,
Tineco Customer Service Team

Thank you for taking the time to share your feedback. We’re glad to hear that our vacuum is serving you well for daily use, especially with the challenges of pet hair and dirt from your two dogs, including a German Shepherd. We understand the convenience of combining vacuuming and mopping functions and appreciate your insights on how we can improve.

Based on your description, while the vacuum does OK for light stains, the mop function is not as effective for bigger stains or ground-in dirt. We’re sorry to hear that this aspect of the product is not meeting your expectations, and we want to help address this issue.

For optimal performance, we recommend using the vacuum’s mop function with appropriate cleaning solutions designed for tougher stains and dirt. Additionally, using a back-and-forth motion may help to lift and remove more stubborn stains.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.

We appreciate your feedback and the opportunity to improve. If there’s anything else you’d like to share or if there’s another way we can assist you, please don’t hesitate to let us know.