Customer Ratings & Reviews
- Model:
- FW104500US
- SKU:
- 6585781
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
Best investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment. A lot faster to sweep and mop at one time.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your fantastic feedback!
We designed our vacuum mop with the intention of saving our customers time and effort, and it’s incredibly rewarding to hear that you are experiencing just that. Your satisfaction is our top priority, and knowing that our product has made such a positive impact on your cleaning process truly motivates us to continue innovating and improving.
We greatly appreciate you taking the time to share your experience with others.
If you have any further insights or suggestions, please don’t hesitate to reach out. We value your input and look forward to serving you in the future.
Thank you once again for your kind words and support!
Tineco ❤️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love tineco, it’s my best friend ever. I recommend
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us! Your recommendation is truly appreciated and means the world to us and we are grateful for your trust in our brand. We are continuously striving to improve our products and services to meet the needs of our customers. Rest assured, we will take your feedback into consideration and work diligently to enhance our product even further. Thank you once again for choosing our product and for your support. We look forward to serving you better in the future.
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, but you have to clean the machine even if you just clean part of your floors.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our Tineco product! We’re thrilled to hear that you’re experiencing great performance from the machine.
We understand your point about the need for frequent cleaning, even after cleaning a small area of your floors. We appreciate your insight, as it helps us understand how our customers use our products and where we can make improvements.
Thank you for choosing our product, and rest assured that we are always working to enhance our offerings and provide the best possible experience for our customers.
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but we could not use it as we found another similar product which was little easy to use
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re glad to hear that you found our product visually appealing, and we appreciate your honesty in expressing that you chose another product that better suited your needs.
We strive to make our products not only aesthetically pleasing but also user-friendly, and we’re sorry to hear that you found our product slightly less convenient to use compared to another similar product. We value your feedback and will use it to further improve the design and functionality of our products.
If you have any specific suggestions for how we could enhance the ease of use of our product, we would be grateful if you could share them with us. We’re always looking for ways to better meet the needs and preferences of our customers.
Thank you for considering our product, and we hope to have the opportunity to serve you in the future with a product that fully meets your expectations.
Best floor cleaner ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son put this cleaner together and loved it, couldn’t wait to get cleaning the floors
I would recommend this to a friendThe best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is my favorite tool for clean my house very fast. Thank you
I would recommend this to a friendExceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected less because it was cordless. Requires multiple passes on tough stains
I would recommend this to a friendS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this product. My floors are clean everyday!
I would recommend this to a friend- Cons mentioned:Smell
Its okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really hard to keep it smelling good bwaides that i like it.
No, I would not recommend this to a friend Customer satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. It works very well as expected.
I would recommend this to a friendGreat for our home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently received but so far working better than expected.
I would recommend this to a friendMouth to Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouth of vacuum to small for floors with large space.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out to us with your feedback. We’re sorry to hear that you’ve encountered issues with the vacuum’s mouth size for large spaces. We understand how important it is for our products to meet your cleaning needs effectively.
Based on your description, the main concern is that the vacuum’s mouth is too small for floors with large spaces, which affects its usability for your specific environment. We value this insight and will take it into consideration for future product improvements.
For optimal performance with the current model, we recommend using the vacuum in smaller sections to ensure thorough cleaning. Additionally, for any future designs, we will keep in mind the need for a wider mouth option to cater to larger spaces.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.
We appreciate your feedback and the opportunity to improve. If there’s anything else you’d like to share or if there’s another way we can assist you, please don’t hesitate to let us know.
Only last 6-8months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, I’ve owned 3 Tinecos and this was by far the worst one. We bought it end of April and it already has stopped working. It leaves a trail of water behind, it stinks, it doesn’t suction, it doesn’t clean up the easiest of things, it’s horrible with pet hair it picks it up but spits it back out. I’ve checked no clogs, I put new roller on, new filter nothing helps. It says on the mop to replace roller every 6months, I was having to replace mine every 2 weeks. My house is not that dirty and used like once a week. I loved my original Tineco it lasted me 4 years. These newer models barely last 6months. I’ve never been more disappointed. I didn’t bother with company after seeing countless reviews on how bad customer service is. I wish I could return. Sucks when you pay hundreds of dollars for these and don’t even get a year out of it..
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with your Tineco vacuum. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing several issues with your Tineco vacuum, including inadequate suction, difficulty in cleaning, especially with pet hair, a trail of water being left behind, and an unpleasant odor. Additionally, you’ve mentioned the need for frequent replacement of the roller, despite minimal usage.
We understand the frustration this must cause, and we sincerely apologize for any inconvenience these issues have caused you. To assist you in resolving these problems, we recommend the following steps:
For optimal performance, please ensure that the battery is fully charged after each use and that the filter is cleaned as needed. This will help maximize suction and extend the use time.
If the vacuum continues to exhibit these issues, we would like to investigate further. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand ready to assist you and work towards a resolution.
We noticed that you had a positive experience with your original Tineco vacuum, which lasted you for four years. We are committed to upholding the quality that you initially loved, and we aim to restore your confidence in our brand.
We understand that you mentioned hesitance to contact customer service due to negative reviews. We assure you that your experience and satisfaction are our top priorities, and we are here to help.
Once again, we apologize for the disappointment and frustration you have experienced. We are dedicated to addressing your concerns and improving our products based on your valuable feedback. We hope to have the opportunity to regain your trust and demonstrate our commitment to quality and customer satisfaction.
Not a lot of power to suction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. The suction power is not so good. Exchanged for the 5
No, I would not recommend this to a friendExcellent , you want to clean your hard floors.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have two tineco cleaners and wouldn't hesitate to reommend.
I would recommend this to a friend- Cons mentioned:Smell
TRUST ME YOU DONT WANT IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most Terrible Vacuum idea EVER. First, you must take a part and clean the entire Vacuum EVERY SINGLE USE. Second, if You FORGET ONCE AND ITS OVER. Third, It smells like the sanitation trunk outside. ANOTHER BRAND NAME SCAM. Worst vacuum I ever invested in.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are deeply sorry to hear about your negative experience with our vacuum cleaner. We truly appreciate your feedback, as it helps us improve our products and services to better meet our customers’ needs.
Based on your description, it seems that you are facing issues with the frequency of cleaning required after each use and the smell emitted by the vacuum. We understand how frustrating this must be, and we apologize for the inconvenience caused.
To enhance your experience with our product, we recommend the following tips: For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, if you encounter any persistent odors, we suggest cleaning the vacuum thoroughly, including the dustbin and filter, to ensure any residual particles are removed.
We stand behind the quality of our products and offer a two-year warranty for your peace of mind. If you continue to experience issues with your vacuum, please do not hesitate to reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving any issues you may have and ensuring your satisfaction.
We value your feedback and are committed to making necessary improvements to our products. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to restore your confidence in our brand.
Mop vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average product. Performs intended task. Not the best not the worst.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your thoughts on our product. We’re genuinely sorry to hear that your experience was just average and appreciate your candid feedback. Rest assured, we take every review seriously and will use your insights to improve our offerings.
Based on your description, it seems that while the product does perform its intended task, it may not have fully met your expectations in terms of overall performance. We understand that you expect nothing but the best from our brand, and we’re committed to delivering just that.
To ensure you get the most out of your product, we recommend charging the battery after each use and cleaning the filter as needed. These simple steps can significantly enhance suction power and extend usage time.
If you have any more questions or need further assistance, please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Your satisfaction is our top priority, and we’re here to help.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our brand.
- Pros mentioned:Cleaning performance, Ease of use, Noise levelCons mentioned:Water tank capacity
Good all-in-one mop/vacuum. Best for small places.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in an 85yr old small home (750 sq ft) with granite tile and wood flooring. I have two papillon pups, two cats, and several reptiles. Needless to say, it's an uphill battle to care for the floors and all the pets. I have an autonomous robo vacuum that does a daily pre-programmed touch up, but the floors often need a good mopping at least once a week. This device overall does a good job of mopping and vacuuming at the same time. It's simple to use, and is surprisingly quiet for such a device. My dogs were nervous, but not scared of it, like they are a regular vacuum. One of our papillons is a 10 week old puppy, so we have more spills of moistened kibble, torn pee pads, and other messes than usual. This was pretty good at cleaning up all the spots. Several times, however, it required a few passes and slight pressure to get some of the dried spots out of the tile. Compared to a classic mop/waterbucket, however, it dried super fast and the puppies were able to play on the floor within 15 minutes of mopping compared to the 35-45minute dry time of a traditional mop. Really my only "Fault" with the product is that it requires their own brand of cleaning solution. I'm a little unsure how easily it will be to secure more in the future without ordering directly from the manufacturer. If the unit was compatible with the solutions sold at most stores, even if not perfectly ideal for them from a moneymaking viewpoint, it'd be nice to know. So TLDR; Good mop, decent vacuum. Great for single room frequent use or small homes/apartments. Larger homes with spacious rooms will need frequent charges and refills of the very small solution/water tank. Small footprint so it will easily store in a kitchen cabinet or coat closet. VERY minimal buttons and info screen. So easy to use, an old man like me figured it out in minutes.
I would recommend this to a friend Don’t buy it !!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a little over 60 days since I purchase it in fact I’m still paying for it and it’s not working anymore, unfortunately I didn’t purchase the warranty so I’m screwed!!! Don’t buy it !!!! If I could give -0 I would
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you have experienced with our product. We understand how frustrating it can be when a purchase does not meet your expectations, and we want to assure you that we take your feedback seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you are experiencing issues with the product’s performance after 60 days of use, and you did not purchase the warranty, which is causing additional concern. We understand that this situation is less than ideal and we apologize for any confusion or frustration.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving your issue and ensuring your satisfaction.
Once again, we apologize for the inconvenience and frustration this has caused. We value your business and appreciate your understanding as we work to improve our products and services.
Warranty of tineco is a scam
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer be aware if you decide to buy this exact brand. Your warranty is just a myth. Do not rely on them because you will never receive any meaningful help or support regarding it. If the unit is defective just trash it and move on warranty is trash
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your experience with us, even though we are truly sorry to hear that you had such a negative experience with your Tineco product and feel let down by our warranty service. We understand that this is not the level of support and reliability you expect, and we sincerely apologize for the frustration and disappointment this has caused you.
Based on your description, you feel that the warranty provided is ineffective and that you did not receive meaningful help or support when dealing with a potential product defect, leading to the feeling that the warranty itself is unreliable.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We would like the opportunity to discuss your specific situation and see how we can make things right.
Once again, we are truly sorry for the negative experience and the failure of our warranty support to meet your expectations. Your satisfaction and trust are very important to us, and we genuinely hope to have the chance to regain your confidence in the future.