Customer Ratings & Reviews
- Model:
- FW104500US
- |
- SKU:
- 6585781
Customer reviews
Rating 4.6 out of 5 stars with 290 reviews
(290 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.8
Rating 4.8 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
NEEDED BADLY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted this model and it just so happened to be on sale. She says that it saves her back, so if it makes her life easier then it works for me.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to use and great at picking up all the dirt and cat hair!
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Best friend for a clean house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product ever, worth the investment. Battery last for a long time. I had it for a year now and it still good as new.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
So far pretty impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it has cleaned up everything my family & a certain little 7 yo boy and puppy could throw at it! Pretty impressed. As with any battery powered electronics, wish there was endless battery life….but i did manage to clean the entire downstairs on a single charge. The only thing that I am not conpletely sold on is its ability to clean the grout lines incredibly well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Worth the money.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effortless and efficient. Mops and clean floors like no other. 100% recommended.
I would recommend this to a friend - Cons mentioned:Water tank capacity
Rated 4 out of 5 stars
Easy to use
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how convenient it is to clean and I don't have to work about touching a dirty mop head or water. One thing I do not like is that sometimes it says that the dirty water tank in full when it isn't and it stops working until I empty out the tank again. It can get real annoying.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We’re sorry to hear about the issue you’ve encountered with the dirty water tank indicator. Your input is invaluable to us, and we’re committed to using it to improve our products and services.
Based on your description, it seems that the dirty water tank indicator is not functioning correctly, causing the machine to stop working prematurely. We apologize for the inconvenience and frustration this may have caused you.
For optimal performance, we recommend that you check the dirty water tank after each use and empty it as needed. This will help prevent any false indications and ensure that your machine continues to work effectively.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and ensure you have a positive experience with our products.
Once again, thank you for your feedback, and we hope to resolve these issues to your satisfaction.
- Cons mentioned:Water tank capacity
Rated 4 out of 5 stars
Works good, but not long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty good, but the water tank is very small and requires a refill before I’m finished with one room. Same with dirty water tank. But I guess if you’re gonna have to do one, you might as well do the other.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We are delighted to hear that you are pleased with its performance. We appreciate your kind words about how well it works.
We understand your concern about the water tank size and the need for frequent refills. We are continuously striving to improve our products based on customer feedback, and we will certainly take your comments into consideration as we work to enhance the design and functionality of our product.
Thank you for choosing our product. We are committed to providing our customers with the best possible experience, and we appreciate your understanding as we work to make our product even better.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We are always here to help.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
The Best you can buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to clean with self-cleaning, and how comfortable it is to clean through the app having all your cleaning history.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Magic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacmop is spectacular. I don't have much else to say about it. It checks all the boxes and then some. It is incredible. The clean is consistently excellent. The only downfall is it doesn't run itself.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your enthusiastic review and for taking the time to share your experience! We are thrilled to hear that you find our vacmop spectacular and that it consistently delivers an excellent clean. Your kind words truly mean a lot to us.
We also appreciate your lighthearted comment about it not running itself—while we may not have quite reached full automation just yet, your feedback inspires us to keep innovating and improving. We’re always working to make our products even better.
Thank you again for choosing our product. Should you have any questions or need further assistance in the future, please do not hesitate to contact us. We are here to help!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
LOVE this vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I have a child in a high chair who constantly throws food and the floor gets dirty. This thing is amazing and works so well. It makes my life so much easier!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your thoughtful feedback! We’re delighted to hear that our product has been so helpful in keeping your floor clean and making life easier while managing mealtime with your child. It’s wonderful to know it’s working so well for you.
We truly appreciate your support and are always striving to enhance our products. If you ever have suggestions or encounter any issues, please don’t hesitate to reach out—we’re here to help.
Thank you again for choosing us. We look forward to serving you again!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
THE BEST TINECO EVER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY EASY TO USE, SUPER HAPPY WITH IT, MAKE MY CLEANING EXPIRIANCE SO MUCH ENJOABLE
I would recommend this to a friend Rated 5 out of 5 stars
The magic cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cleaning capacity, complete tool guidance. Adequate battery life. Mopping and suction options available with high potency!
I would recommend this to a friendRated 5 out of 5 stars
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have machine--especially if you have pets in the house.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fun to Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most floor cleaning I’ve done since I was forced to by my parents!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback and for choosing our product. We are delighted to hear that the product has been so effective that it has motivated you to clean.
We are committed to continuous improvement and will strive even harder to enhance our products. Should you have any questions or require further assistance, please feel free to contact us at any time.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Mom approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vac/mop! Even though it takes about three containers to complete my floors, well worth it. It beats all the Swiffer-type mops hands down.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on our vac/mop! We’re thrilled to hear that you’re enjoying the product and finding it superior to other similar mops in the market.
We appreciate your kind words about the effectiveness of our vac/mop and are glad to know that it meets your cleaning needs, even though it requires three containers to complete your floors. Your satisfaction is our top priority, and we’re delighted that you find the product worth it.
Regarding the volume of containers needed, we take your feedback seriously and will continue to work on improving our product to better meet the needs of our customers. We’re committed to delivering high-quality products that make your life easier.
Thank you again for choosing our product and for your valuable feedback. We look forward to serving you better in the future.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on my floors!!! cleans and vacuum with ease.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Wet vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great and helpful it gets up any spills and it vacuums and mops at the same time
I would recommend this to a friend - Cons mentioned:Water tank capacity
Rated 5 out of 5 stars
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good machine. I found the voice telling you what to do a little annoying I would have bought this machine but it left streaks on the floor and the water tanks had to be emptied a lot of times. Good Value
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely regret NOT buying this Tineco before. I got it after carefully reviewing different brands/models and ended choosing the Tineco. I’ve been using it almost daily since I have a dog and a cat and my floors never looked better. I used to use the Swiffer and this is the best upgrade ever!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product cleans perfectly in the corners too
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you are delighted with the excellent performance of our product, especially its ability to clean perfectly in the corners.
Your satisfaction is our top priority, and we are grateful for your choice to trust our brand. We are committed to continuous improvement, and although we are pleased to hear about the areas where our product excels, we also take your concerns about its drawbacks seriously. Please rest assured that we will strive even harder to enhance the quality and performance of our products.
Once again, thank you for your kind words and valuable feedback. We look forward to serving you even better in the future.