Customer Ratings & Reviews
- Model:
- FW104500US
- |
- SKU:
- 6585781
Customer reviews
Rating 4.7 out of 5 stars with 278 reviews
(278 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.8
Rating 4.8 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fun to Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most floor cleaning I’ve done since I was forced to by my parents!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback and for choosing our product. We are delighted to hear that the product has been so effective that it has motivated you to clean.
We are committed to continuous improvement and will strive even harder to enhance our products. Should you have any questions or require further assistance, please feel free to contact us at any time.
- Cons mentioned:Water tank capacity
Rated 4 out of 5 stars
Easy to use
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how convenient it is to clean and I don't have to work about touching a dirty mop head or water. One thing I do not like is that sometimes it says that the dirty water tank in full when it isn't and it stops working until I empty out the tank again. It can get real annoying.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We’re sorry to hear about the issue you’ve encountered with the dirty water tank indicator. Your input is invaluable to us, and we’re committed to using it to improve our products and services.
Based on your description, it seems that the dirty water tank indicator is not functioning correctly, causing the machine to stop working prematurely. We apologize for the inconvenience and frustration this may have caused you.
For optimal performance, we recommend that you check the dirty water tank after each use and empty it as needed. This will help prevent any false indications and ensure that your machine continues to work effectively.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and ensure you have a positive experience with our products.
Once again, thank you for your feedback, and we hope to resolve these issues to your satisfaction.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Magic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacmop is spectacular. I don't have much else to say about it. It checks all the boxes and then some. It is incredible. The clean is consistently excellent. The only downfall is it doesn't run itself.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your enthusiastic review and for taking the time to share your experience! We are thrilled to hear that you find our vacmop spectacular and that it consistently delivers an excellent clean. Your kind words truly mean a lot to us.
We also appreciate your lighthearted comment about it not running itself—while we may not have quite reached full automation just yet, your feedback inspires us to keep innovating and improving. We’re always working to make our products even better.
Thank you again for choosing our product. Should you have any questions or need further assistance in the future, please do not hesitate to contact us. We are here to help!
- Pros mentioned:Battery life
Rated 5 out of 5 stars
So far pretty impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it has cleaned up everything my family & a certain little 7 yo boy and puppy could throw at it! Pretty impressed. As with any battery powered electronics, wish there was endless battery life….but i did manage to clean the entire downstairs on a single charge. The only thing that I am not conpletely sold on is its ability to clean the grout lines incredibly well.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
LOVE this vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I have a child in a high chair who constantly throws food and the floor gets dirty. This thing is amazing and works so well. It makes my life so much easier!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your thoughtful feedback! We’re delighted to hear that our product has been so helpful in keeping your floor clean and making life easier while managing mealtime with your child. It’s wonderful to know it’s working so well for you.
We truly appreciate your support and are always striving to enhance our products. If you ever have suggestions or encounter any issues, please don’t hesitate to reach out—we’re here to help.
Thank you again for choosing us. We look forward to serving you again!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Wet vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great and helpful it gets up any spills and it vacuums and mops at the same time
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Worth the money.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effortless and efficient. Mops and clean floors like no other. 100% recommended.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Mom approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vac/mop! Even though it takes about three containers to complete my floors, well worth it. It beats all the Swiffer-type mops hands down.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on our vac/mop! We’re thrilled to hear that you’re enjoying the product and finding it superior to other similar mops in the market.
We appreciate your kind words about the effectiveness of our vac/mop and are glad to know that it meets your cleaning needs, even though it requires three containers to complete your floors. Your satisfaction is our top priority, and we’re delighted that you find the product worth it.
Regarding the volume of containers needed, we take your feedback seriously and will continue to work on improving our product to better meet the needs of our customers. We’re committed to delivering high-quality products that make your life easier.
Thank you again for choosing our product and for your valuable feedback. We look forward to serving you better in the future.
Rated 5 out of 5 stars
What mob?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say is wow this thing is amazing. It does everything the description says I would absolutely recommend this.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product cleans perfectly in the corners too
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you are delighted with the excellent performance of our product, especially its ability to clean perfectly in the corners.
Your satisfaction is our top priority, and we are grateful for your choice to trust our brand. We are committed to continuous improvement, and although we are pleased to hear about the areas where our product excels, we also take your concerns about its drawbacks seriously. Please rest assured that we will strive even harder to enhance the quality and performance of our products.
Once again, thank you for your kind words and valuable feedback. We look forward to serving you even better in the future.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on my floors!!! cleans and vacuum with ease.
I would recommend this to a friend - Cons mentioned:Water tank capacity
Rated 5 out of 5 stars
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good machine. I found the voice telling you what to do a little annoying I would have bought this machine but it left streaks on the floor and the water tanks had to be emptied a lot of times. Good Value
I would recommend this to a friend - Cons mentioned:Water tank capacity
Rated 3 out of 5 stars
Big vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but wish the tank was bigger! Our house isn’t big but we have to clean it 2-3 times while’s using this vacuum. If you have an up and downstairs you probably have to clean it more as we only have a one story. I would recommend this vacuum for its price point and if it had bigger tanks.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We’re genuinely sorry to hear that the vacuum’s tank size did not fully meet your expectations. Rest assured, your input is invaluable to us, and we’re committed to using it to improve our products and services.
We’re glad to know that you find the vacuum recommendable, especially considering its price point. Your satisfaction is our priority, and we want to ensure you get the most out of your purchase.
Based on your description, it seems that the main concern is the tank size, which requires you to empty it multiple times during cleaning. We understand how this can be inconvenient, and we’re taking your feedback into account for future product enhancements.
If you encounter any problems, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and discuss possible solutions to enhance your experience with our product.
Once again, we apologize for any inconvenience caused. We appreciate your understanding and hope to continue providing you with products that meet your needs and expectations.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely regret NOT buying this Tineco before. I got it after carefully reviewing different brands/models and ended choosing the Tineco. I’ve been using it almost daily since I have a dog and a cat and my floors never looked better. I used to use the Swiffer and this is the best upgrade ever!
I would recommend this to a friend Rated 5 out of 5 stars
Life changing vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Tineco. The first one went after about a year of use but mostly due to my own negligence. This vacuum gets dirt out of your floors you never knew you had!!! If you are not shocked and amazed by its ability to not only vacuum but mop I will be wrong!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for being a repeat customer. We are delighted to hear that you are amazed by the vacuum and mop’s ability to deep clean your floors. We are committed to continuously improving our product quality and durability to serve you better. Thank you for choosing Tineco again, and please feel free to contact us anytime if you have any questions or need further assistance.
Rated 5 out of 5 stars
Tineco s5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really the best vaccum mop. My friend came to visit for a couple of days and helped me vacuumed. She was impressed. She ended up buying one for herself
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Outstanding. Best of the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding floor cleaner. I have recommended it to many people that have also purchased it. It drys fast and cleans deep.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that you consider our floor cleaner outstanding and that it dries fast while cleaning deeply. It’s especially gratifying to know that you’ve recommended it to others who have also made purchases—your support and trust mean the world to us.
We sincerely appreciate you choosing our product. While we’re glad it’s meeting your expectations, we’re always striving to improve. If there’s anything you feel could be enhanced or if you encounter any issues, please don’t hesitate to let us know. Your insights help us grow and serve you better.
Should you have any questions or need assistance in the future, please feel free to reach out to us anytime. Thank you again for your support—we look forward to continuing to exceed your expectations!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
More Than I Expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Floor Washer turner out to be more than I expected. The ease of use is phenomenal. Totally happy with this product.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback! We’re thrilled to hear that the Floor Washer exceeded your expectations and that you found its ease of use phenomenal. Knowing you’re totally happy with the product truly means a lot to us.
We sincerely appreciate you choosing our product. While we’re glad it met your needs, we’re always striving to improve, and your feedback helps us do that. If you ever have any suggestions or encounter any issues, please don’t hesitate to reach out to us—we’re here to help.
Thank you again for your support. We look forward to serving you again!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, cleans up good. Great for cleaning up after the dogs
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
No job to hard for this to clean up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has done wonders for me. No more need to having to mob and vacuum, it does it all. Works well for when my dog goes outside after it has rained all day and tracks mud in on the wooden flooring.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive experience with our product. We are thrilled to hear that it has made a significant difference in your daily routine, eliminating the need for manual mopping and vacuuming. Your satisfaction is our top priority.
We appreciate your kind words about the effectiveness of our product and are grateful for your choice to trust our brand. Please be assured that we are continuously striving to improve our products based on customer feedback. If you have any suggestions or encounter any issues in the future, do not hesitate to reach out to us.
Thank you once again for your support, and we look forward to continuing to provide you with high-quality products that make your life easier.
























