Customer Ratings & Reviews
- Model:
- FW104500US
- SKU:
- 6585781
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent vacuum cleaner, it picks up all the dirt and cleans the floor very well.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re delighted to hear that you consider our vacuum cleaner excellent and that it effectively picks up all the dirt while cleaning your floors very well. Your satisfaction is incredibly important to us, and we truly appreciate you choosing our product.
We are always striving to improve, and your feedback helps us continue to enhance the quality and performance of our products. If you have any questions or need assistance in the future, please feel free to reach out to us anytime. Thank you again for your support—we look forward to serving you again!
Better then a Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Shark vac died and I needed a replacement. This fit the bill perfectly. It has a larger roller and cleans well. I’m not disappointed at all.
I would recommend this to a friendTineco S5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVED this machine for the first 2 weeks, but then the iloop dirt sensor stopped working. Fortunately, I can return to BB for replacement. Also, it uses a lot of water so both the tanks need to be refilled frequently.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback! We’re glad to hear that you loved the machine initially and appreciate your patience regarding the iloop dirt sensor issue. We’re sorry for the inconvenience caused by the water usage and frequent refilling. Your satisfaction is our priority, and we’re continuously working to improve our products.
If you have any further questions or require assistance, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help!
- Pros mentioned:Cleaning performance
10/10 Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done! I was grossed out by the amount of dirt that was left on my floor from traditional mopping!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your wonderful experience with our product! We are thrilled to hear that it “gets the job done” and effectively removed the dirt that traditional mopping left behind. Your satisfaction is our top priority, and it’s heartening to know that our product has made a positive difference in your cleaning routine.
We truly appreciate you choosing our product and for highlighting its effectiveness. Your feedback not only motivates us but also helps us to continue improving. If there are any areas where we can do better, please know that we are committed to working tirelessly to enhance our products and services.
Thank you once again for your support and for being a valued member of our community. We look forward to serving you in the future!
- Pros mentioned:Ease of use
Amazing Floor Cleaner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is truly incredible and makes cleaning a breeze. Very user friendly and easy to complete maintenance on such as emptying the dirty water tank or refilling the cleaning solution.
I would recommend this to a friend New floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought after new floors installed. Works great. Self cleaning option is a huge plus. You do have to fill up the cleaner tank and empty once if you want to clean the entire house, but has plenty of battery life to do it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback. We are glad to hear that the product works great on your new floors and that you appreciate the self-cleaning feature and battery life. We have noted your comments regarding the tank capacity and will strive to make further improvements to enhance your experience. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.
- Pros mentioned:Cleaning performance
Perfect spring cleaning purchase!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Perfect purchase for spring cleaning! Makes coming home from the park with two dogs way less of a chore... honestly an enjoyable chore.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful review! We’re thrilled to hear that our product has made spring cleaning more enjoyable, especially with two dogs in tow. Your feedback on the effectiveness and ease of use is greatly appreciated. We’re committed to continuous improvement and will strive to enhance our product even further. Your satisfaction is our priority, and we’re delighted you found the product perfect for your needs.
- Pros mentioned:Cleaning performance
very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, It cleans and maps very well, it doesn't leave scratches, and the mapping is even, easy to clean.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your fantastic feedback with us! We’re delighted to hear that you’re impressed with the cleaning and mopping capabilities of our vacuum. It’s especially reassuring to know that it cleans effectively without leaving scratches and that the mopping feature is both even and user-friendly.
Your satisfaction is our top priority, and we’re thrilled that our product is meeting your expectations. We will continue to work hard to maintain and even exceed the high standards you’ve come to expect from us.
Thank you for choosing Tineco and for your support. If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out to us.
- Pros mentioned:Cleaning performance
Very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it way better then BISSELL machine we have three dogs flors stay clean
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your kind feedback! We’re thrilled to hear that you love our product even more than your BISSELL machine and that it’s helping you keep your floors clean, especially with three dogs at home.
We sincerely appreciate you choosing our product. While we’re delighted that you’re satisfied, we’re always striving to improve, and your insights are invaluable in helping us do better. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
- Pros mentioned:Cleaning performance
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Time saver with the 2 in 1 method, get rid of your mop and broom cause this does both at the same time!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your fantastic review and for choosing our 2-in-1 cleaning product. We’re thrilled to hear that you’re enjoying the convenience of combining mopping and sweeping into one efficient process, effectively replacing the need for separate mops and brooms.
Your satisfaction is our top priority, and we’re delighted that our product is saving you time and simplifying your cleaning routine.
We appreciate your feedback and are committed to continuous improvement. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us.
Thank you for your support, and we look forward to continuing to provide you with innovative and time-saving cleaning solutions.
- Pros mentioned:Cleaning performance
Tinecco Great choice!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great vacuum cleaner also washes, I thought at the beginning that would not work but I was surprised by the efficiency and easy way to use it
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your kind words! We’re delighted to hear that our vacuum cleaner has exceeded your expectations with its washing capabilities and ease of use. Your satisfaction is our top priority, and we’re continuously working to enhance our products. If you have any concerns or questions in the future, please don’t hesitate to reach out to us.
Awesome product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of Tineco! This vacuum does not disappoint. I like this upgraded version and it handles pet hair a lot better than the other version i had in the past.
I would recommend this to a friendBest floor cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best floor cleaning device you can get. Super strong vacuum and sensors tell you dirty spots to stay and let the machine do its thing. The mop function is fantastic. Yes, people complain about the small tank but it takes all of 5 secs to empty and refill back.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum cleaner is the best it cleans out and it dries out. That’s why I like it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear you’re loving your new vacuum cleaner.
It’s great to see you appreciate how effectively it cleans and the drying feature – that’s exactly what makes it such a versatile tool, and we’re happy it’s working so well for you!
Thank you for choosing our product. We really appreciate your support.
We’re always striving to improve, so we really value your input. If you encounter any issues or have any further suggestions down the line, please don’t hesitate to reach out to us.
- Pros mentioned:Cleaning performance
Great product so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and it’s very convenient being able to mop and vacuum all at the same time. Works awesome on LVP floors.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that you’re enjoying the versatility and convenience of our vacuum, especially its ability to mop and vacuum simultaneously. It’s also great to know that it works awesomely on your LVP floors.
We’re grateful for your choice to use our product and for your kind words. Please rest assured that we’re continuously working to improve our products and services to provide an even better experience for you.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you again for your positive review and for choosing our product. We appreciate your support and look forward to serving you better in the future.
- Pros mentioned:Ease of use
Awesome!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to use for easy cleaning. Easy to use quick charge unit.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your positive feedback! We’re delighted to hear that you found our product great for easy cleaning and appreciated its quick-charging, user-friendly design. Your satisfaction is very important to us, and we’re grateful you chose our product.
While we’re pleased that it met your expectations, we’re always working to improve, and your insights help us refine our offerings even further. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
- Pros mentioned:Battery life
Excellent floor cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, dynamic, and powerful! Battery life is long lasting. This is such a very well made product: We’ve used it for about two weeks now and zero issues. Thank you!
I would recommend this to a friend Men, dads, I found our vacuum!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im the dad that cleans the floors around here. Everyone said Dyson Dyson Dyson. No? Shark shark shark. No way! I’ve had them both. I had two dysons and feel like theyre good for picking up dust and that’s it. This vacuum here, THIS VACUUM HERE is my Jam! Ketchup? Little dog hair in the mix there too? No problem…. slurp! Clean, just like that. I cleaned the entire house on ONE charge. No having to pick up some of the ‘bigger’ stuff. Just suck it ALL UP. Men, dont fall for the moms facebook group hype. This is the onyl vacuum you need!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic and detailed review! We’re thrilled to hear that our vacuum has become your go-to choice for cleaning, outperforming other brands you’ve tried. Your satisfaction with its cleaning power, battery life, and ability to handle dog hair is music to our ears. We’re here to support you with any further needs or questions, and if there are areas where we can improve, please don’t hesitate to let us know!
- Cons mentioned:Smell
Vacuum mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works well other than a weird smell that comes out of it after a couple of uses other than that it’s a great vacuum
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear KarlaA,
We are glad to hear that you find the vacuum to be a great machine and that it works well for you. However, we are truly sorry to hear about the weird smell appearing after a couple of uses. We take your feedback seriously and are committed to using it to continuously improve our products and services.
Based on your description, the unit is performing well functionally, but there is an issue with an odor developing after usage.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Our machines come with a 2-year warranty, and we are dedicated to resolving this issue for you. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Sincerely,
Tineco Customer Service Team
- Pros mentioned:Ease of use
Great for everyday cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for everyday cleaning. Easy to use. Easy to clean. I have dogs so this has proved super helpful in keeping my floors clean and the home smelling fresh.
I would recommend this to a friend