Customer Ratings & Reviews
- Model:
- FW104500US
- SKU:
- 6585781
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
Tineco S5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVED this machine for the first 2 weeks, but then the iloop dirt sensor stopped working. Fortunately, I can return to BB for replacement. Also, it uses a lot of water so both the tanks need to be refilled frequently.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback! We’re glad to hear that you loved the machine initially and appreciate your patience regarding the iloop dirt sensor issue. We’re sorry for the inconvenience caused by the water usage and frequent refilling. Your satisfaction is our priority, and we’re continuously working to improve our products.
If you have any further questions or require assistance, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help!
- Pros mentioned:Cleaning performance
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Time saver with the 2 in 1 method, get rid of your mop and broom cause this does both at the same time!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your fantastic review and for choosing our 2-in-1 cleaning product. We’re thrilled to hear that you’re enjoying the convenience of combining mopping and sweeping into one efficient process, effectively replacing the need for separate mops and brooms.
Your satisfaction is our top priority, and we’re delighted that our product is saving you time and simplifying your cleaning routine.
We appreciate your feedback and are committed to continuous improvement. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us.
Thank you for your support, and we look forward to continuing to provide you with innovative and time-saving cleaning solutions.
- Pros mentioned:Ease of use
Amazing Floor Cleaner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is truly incredible and makes cleaning a breeze. Very user friendly and easy to complete maintenance on such as emptying the dirty water tank or refilling the cleaning solution.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tinecco Great choice!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great vacuum cleaner also washes, I thought at the beginning that would not work but I was surprised by the efficiency and easy way to use it
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your kind words! We’re delighted to hear that our vacuum cleaner has exceeded your expectations with its washing capabilities and ease of use. Your satisfaction is our top priority, and we’re continuously working to enhance our products. If you have any concerns or questions in the future, please don’t hesitate to reach out to us.
Love this machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works awesome, I wish i would have got the model that is a steam unit as well. This model still performs amazingly. I am very happy with my purchase.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum cleaner is the best it cleans out and it dries out. That’s why I like it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear you’re loving your new vacuum cleaner.
It’s great to see you appreciate how effectively it cleans and the drying feature – that’s exactly what makes it such a versatile tool, and we’re happy it’s working so well for you!
Thank you for choosing our product. We really appreciate your support.
We’re always striving to improve, so we really value your input. If you encounter any issues or have any further suggestions down the line, please don’t hesitate to reach out to us.
- Pros mentioned:Ease of use
Awesome!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to use for easy cleaning. Easy to use quick charge unit.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your positive feedback! We’re delighted to hear that you found our product great for easy cleaning and appreciated its quick-charging, user-friendly design. Your satisfaction is very important to us, and we’re grateful you chose our product.
While we’re pleased that it met your expectations, we’re always working to improve, and your insights help us refine our offerings even further. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
- Pros mentioned:Cleaning performance
Great product so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and it’s very convenient being able to mop and vacuum all at the same time. Works awesome on LVP floors.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that you’re enjoying the versatility and convenience of our vacuum, especially its ability to mop and vacuum simultaneously. It’s also great to know that it works awesomely on your LVP floors.
We’re grateful for your choice to use our product and for your kind words. Please rest assured that we’re continuously working to improve our products and services to provide an even better experience for you.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you again for your positive review and for choosing our product. We appreciate your support and look forward to serving you better in the future.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been life-changing, it saves me so much time, and my floor is so clean. It does a good job of picking dirt and dog hair. You do have to clean the parts right after using them, or you will get mold and bad smells.
I would recommend this to a friendTenco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had a few vacuum ups, but none like this one. It does exactly what it claims very well. The battery life is wonderful and the ease of use is incredible.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback. We are delighted to hear that the product performs exactly as claimed and that you appreciate the wonderful battery life and incredible ease of use. We are committed to continuous improvement to provide an even better experience. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.
- Pros mentioned:Cleaning performance
Perfect spring cleaning purchase!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect purchase for spring cleaning! Makes coming home from the park with two dogs way less of a chore... honestly an enjoyable chore.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful review! We’re thrilled to hear that our product has made spring cleaning more enjoyable, especially with two dogs in tow. Your feedback on the effectiveness and ease of use is greatly appreciated. We’re committed to continuous improvement and will strive to enhance our product even further. Your satisfaction is our priority, and we’re delighted you found the product perfect for your needs.
Men, dads, I found our vacuum!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im the dad that cleans the floors around here. Everyone said Dyson Dyson Dyson. No? Shark shark shark. No way! I’ve had them both. I had two dysons and feel like theyre good for picking up dust and that’s it. This vacuum here, THIS VACUUM HERE is my Jam! Ketchup? Little dog hair in the mix there too? No problem…. slurp! Clean, just like that. I cleaned the entire house on ONE charge. No having to pick up some of the ‘bigger’ stuff. Just suck it ALL UP. Men, dont fall for the moms facebook group hype. This is the onyl vacuum you need!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic and detailed review! We’re thrilled to hear that our vacuum has become your go-to choice for cleaning, outperforming other brands you’ve tried. Your satisfaction with its cleaning power, battery life, and ability to handle dog hair is music to our ears. We’re here to support you with any further needs or questions, and if there are areas where we can improve, please don’t hesitate to let us know!
- Pros mentioned:Battery life
Excellent floor cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, dynamic, and powerful! Battery life is long lasting. This is such a very well made product: We’ve used it for about two weeks now and zero issues. Thank you!
I would recommend this to a friend - Pros mentioned:Ease of use
Great for everyday cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for everyday cleaning. Easy to use. Easy to clean. I have dogs so this has proved super helpful in keeping my floors clean and the home smelling fresh.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great floor cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product it has dramatically cut down on the time it takes to do the floors in my house. It doesn’t take long to clean the dirty water tank at all.
I would recommend this to a friend - Pros mentioned:Battery life
Save work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very practical and saves a lot of work, the charge lasts long enough.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback with us and for choosing our product! We’re delighted to hear that you find it very practical and that it saves you a lot of work. Additionally, it’s great to know that the battery life meets your needs and lasts long enough for your cleaning tasks.
Your satisfaction is our top priority, and we’re grateful for your support. We will continue to work hard to maintain the high standards you’ve come to expect from us.
If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out to us.
- Pros mentioned:Cleaning performance
Tineco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, gets everything right up and has a self cleaning system.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your amazing review! We're thrilled to hear that you find the vacuum "Amazing," particularly that it "gets everything right up" and appreciating the convenience of the "self cleaning system." Thank you for choosing our product and for sharing your positive experience.
We're always looking for ways to improve, and your feedback is invaluable to us.
If you have any questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
- Cons mentioned:Reach
great cleaning addition
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is performing excellently. I was surprised to find how dirty my floor was after the first use, even though I use a robot vacuum daily. The only feature I wish it had, which some competitors offer, is the ability to lie flat at 180 degrees.
I would recommend this to a friend - Pros mentioned:Ease of use
Tineco Best friends in my house
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He is my best friend at home, I love him because he makes my day to day life easier and helps make it easier to keep everything lumpy so that my baby is happy
I would recommend this to a friend - Pros mentioned:Ease of use
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lo mejor que pude haver comprado. Super facil de usar y super bien
I would recommend this to a friendBrand response from Tineco Support
Posted .¡Muchas gracias por tomarte el tiempo para compartir tu entusiasmado comentario con nosotros! Nos alegra mucho saber que consideras nuestra compra como la mejor que could have made y que estás muy satisfecho con la facilidad de uso y la calidad del producto.
Tu satisfacción es nuestra prioridad y nos motiva a seguir ofreciendo productos que superen tus expectativas. Si en el futuro tienes alguna sugerencia o comentario adicional, no dudes en contactarnos. Estamos aquí para ayudarte y asegurarnos de que disfrutes plenamente de nuestro producto.
Gracias nuevamente por elegir nuestro producto y por tu valiosa confianza. Esperamos seguir siendo tu elección en el futuro.