Customer Ratings & Reviews
- Model:
- FW030500US
- |
- SKU:
- 6498057
Customer reviews
Rating 4.5 out of 5 stars with 968 reviews
(968 customer reviews)Rating by feature
- Cleaning Quality4.5
Rating 4.5 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the iFloor 3 Plus for its ease of use, self-cleaning feature, and time-saving capabilities. They find it particularly effective on hardwood floors and appreciate its lightweight and cordless design. However, some customers have concerns about the small water tank, smell, and occasional leaking.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
ZERO STARS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE WORST VACCUM! I PURCHASED 2 DAYS AGO AND USED IT YESTERDAY. IT KEEP SHUTTING OFF WITH A SENSOR STATING ROLLER HAS HAIR. I AM VERY DISAPPOINTED IN THIS PRODUCT. I ENDED UP JUST SWEEPING AN AREA CARPET BECAUSE THE VACCUM COULDN'T STAY ON LONG ENOUGH TO USE. MY DAUGHTER KEEP REMOVING THE ROLLER SO I CAN TRY AND VACCUM BUT THAT DIDN'T WORK. I DONT RECOMMEND THIS VACCUM. NOT WORTH THE PRICE I PAID FOR IT. I AM DEFIANTELY RETURNING TODAY.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience and we will improve our products based on your feedback on sensor and battery problem. iFloor 3 runs up to 25 minutes of continuous cleaning power. As for the sensor problem, you are encouraged to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Sunday (CST) to identify the root cause. Hope you have a nice day.
Best,
Tineco Customer Service
Rated 1 out of 5 stars
Horrible Support From Tineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tineco Customer service is horrible. Stopped charging in a month and they have been messaging back and forth with me for over a month. One day they are going to send a new one, the next they are not. I reported them to the BBB. They have an F rating and never respond to complaints.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. As for the shipment, there are many factors that will delay the process. Once we submit the shipping request, we will definitely ship your machine ASAP. Please wait patiently. Besides, could you kindly please tell us the reason to delay you shipment? If you have any other requirements, please kindly contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
Rated 1 out of 5 stars
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!,, It leaves streaks on floors. I tried everything tineco said to do. They sent me another machine and it did the same thing. It was a gift for my wife because we changed rugs to vinyl plank floors and I tried to make it easier to clean all the floors but that backfired. Very dissatisfied. Wasted $300
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi John, we're sorry that the iFloor 3 didn't meet your expectations. We hope that you give Tineco another try in the future.
Rated 1 out of 5 stars
Not even worth unboxing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had such high hopes for this and it really did a terrible job. It leaked all over our floor and had to come apart in a million pieces to clean.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. The vacuum keeps messing up. It tells me the dirty water tank is full when its not, it leaves an awful oder throughout my house, and it doesn't pick up well. I wasted money on this. Trying to return npw
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience and we will improve our products based on your feedback on our products. When there is a certain amount of water in the DWT, the voice prompt will tells you to clean it. Therefore, the DWT can't be fullfilled for product's cleaning performance. And Tineco's cleaning solution is recommended when you are using the iFloor 3. It’s tough on stains and safe to use on indoor flooring. Make sure to use the Tineco formula ONLY in order to protect the unit. Also, please active self-clean function after every use and have a thorough maintenance periodically to avoid it's own ordor. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day!
Rated 1 out of 5 stars
tineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beware..warranty from this company is like nothing.nothing!better buy other brands
No, I would not recommend this to a friendRated 3 out of 5 stars
Ytutu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Digdotebkhdkgdkhxgkxkgxkgxkgxkgclhclhclhclhclhclhclhchlc
I would recommend this to a friendRated 1 out of 5 stars
Broke instantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Broke instantly. Poor customer service..
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for choosing Tineco. On behalf of the Tineco customer service team, I would like to express my sincere apologies to you. I am writing this message with the hope to fix any issues you are currently having with your iFloor 3 Plus. If it turns out to be defective, we will help you get a repair or replacement. Please trust me and I will keep following up your issue until it’s resolved. Looking forward to your early reply.