Customer Ratings & Reviews
- Model:
- VS112000US
- SKU:
- 10818428
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Not as great as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this vacuum because it’s advertised so much. I’m so disappointed to say it’s not worth the $$$. It doesn’t pickup on edges of hard floors. You have to use it on Max power which makes the battery last about 15 minutes max. This is to me the same as an old fashioned dust buster. I wish I would have chosen a different brand.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Dear AliciaB,
Thank you for sharing your feedback regarding the Tineco Pure One S11 Dual Cordless Stick Vacuum that you recently purchased from BestBuy. We are sorry to hear that your experience did not meet your expectations and that you have been left feeling disappointed with the performance of the vacuum.
At Tineco, we strive to provide high-quality and efficient cleaning solutions, and we value your feedback as it helps us to improve our products. We apologize for any inconvenience caused by the vacuum not meeting your needs, particularly in terms of edge cleaning and battery life.
We would like to assure you that customer satisfaction is our top priority, and we are here to assist you with any concerns or questions you may have. Please feel free to reach out to our customer support team at service@tinecousa.com. We would be more than happy to address your specific situation and explore potential solutions.
Once again, we apologize for any disappointment caused and appreciate your feedback. We value you as a customer and hope to have the opportunity to assist you further in the future.
Thank you for considering Tineco as your cleaning solution provider.
Best regards,
Tineco Support
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carpet attachment is nearly impossible to remove because the lever doesn't go in far enough to release, I contacted Tineco Customer Care and they told me that's how it should be. Does not pick up the smallest pebbles even when max power is turned on.
No, I would not recommend this to a friendNot great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is only good for light pick up on hard floors. Does not work on carpet, or pet hair on fabric couches. Battery life is short, and collection cup is very small. Save your money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for shopping with Tineco. We feel regretful Tineco Pure One S11 Dual does not meet your expectation. According to your description, we understand you feel the vacuum is not working properly on carpet and fabric couches. We suggest you use it on auto mode instead of max mode on such surfaces because it will be very hard to move the brush and the suction performance will be not satisfactory. If the issue still remains, please do not hesitate to contact us at support@tineco.com. Thank you.
Best,
Tineco Customer Care
Let down!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when i got this vaccum for Christmas from my kids. Got it all set up and whomp!! Doesnt work at all. So bummed…
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.