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Customer Ratings & Reviews

Your price for this item is $160.99
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The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 198 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.4 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

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There aren't enough negative mentions yet.
83%would recommend to a friend

Customers are saying

Customers are delighted by the Pure One S11's impressive battery life, excellent suction, and ease of use. Many appreciate its lightweight design and the inclusion of multiple attachments for versatile cleaning. The vacuum's quiet operation and powerful performance on various floor types are also frequently praised. Positive feedback also highlights the convenient cordless design and helpful features like the built-in light.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 198 reviews
  • Rated 1 out of 5 stars

    DON'T BUY THIS PRODUCT. Low Quaitly and Suction.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DON'T BUY THIS PRODUCT. The suction gave out within the first month, and the whole motor died in a year. This a poor quailty Chinese product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as it should. Ordered an extra battery.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance. Ease of handling. Great accessories.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NA

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum doesn't stand by it self... ......,....

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      We are sorry to hear that our design does not meet your expectation. We will take your feedback seriously and will use it to improve our product design.
      For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, you can find helpful start-up videos on our Tineco YouTube channel.
      If you need any help from us, please contact our customer service team at support@tineco.com, chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We are committed to making things right for you.

  • Rated 1 out of 5 stars

    Died After 10 Days

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours was purchased in late May, by the time we were due to go on a trip in early June it had stopped functioning. I spent days trying to figure out what the issue was, followed instructions in the manual, tried cleaning and clearing everything and it still simply will not do any vacuuming. Biggest waste of $400 ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum did not last long motor went out waste of money should of gone with a Dyson

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand the issue with your vacuum is about the motor. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

  • Rated 1 out of 5 stars

    Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this vacuum. The suction is terrible. I wanted to return it so bad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachments, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Stick Vacuum - Plenty of Power

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This must be my third or fourth cordless stick vacuum but the first from Tineco. My other ones were from other brands and haven’t lasted that long. I’m really hoping this one works for several years cause I really like it. First, it has plenty of power. I was surprised just how much it was picking up, yet it didn’t sound like it was that powerful. That’s because in Auto mode it uses the “iLoop” smart dust sensor which is something I haven’t seen before. There is a ring around the display that will display red when the unit is picking up dust. If there’s a lot of red you’ll actually hear the unit compensate for the extra dirt/dust by increasing the suction power. This is ingenious and helps to provide max runtime by keeping the suction power low if there’s little or nothing to pick up. Mine came with two large power attachments and both have LED lights to help you see what you are picking up. I love vacuum cleaners with their own lighting. There’s one multipurpose and one hard floor sweeper. The multipurpose works on either carpet or hard tile (all I have in my house). The hard floor sweeper though is quieter and would be great for those with more delicate floor surfaces. There’s one smaller power attachment (without lights) that I used on my upholstered couch. There are two non-powered attachments: crevice and dusting which performed as expected. The dock is wall-mounted, so avoid if you can’t or don’t have space to mount it to a wall The dock can store the unit plus just three attachments. It also comes with a pre-filter cleaner which is another attachment where you put the dirty filter inside, turn on the vacuum and let it suck all the fine dust off of the filter. It comes with two filters so you can use one while cleaning the other. I typically use stick vacuums because we rarely clean the entire house at once. Usually do a room at a time when it needs it and it’s so convenient to just grab the stick off the wall. If you try to clean an entire house or anything other than maybe a small apartment you will find the battery run-time to not be adequate as well as dumping the bin after nearly every room. I’d say the only downside is I’ve had other cordless stick vacuums that came with two batteries, one that could stay charged on the dock. I really got used to this because it allows you to easily just swap batteries and keep on going. On the flip side I’ve had stick vacuums with non-removable batteries (and don’t offer extra for sale). This Tineco, at least, can be easily removed and I can buy another one. Pros: “Smart” dust sensor Plenty of attachments Pre-filter cleaner Detachable battery Lights! Auto/max mode 40 min run time Quiet Cons: No extra battery included Overall – this is the best stick cordless vacuum I have used so far and would recommend it to anyone in the market for one. Just need to know what you can and can’t do with it. Can’t clean an entire house at once, but you can quickly clean up a big mess conveniently!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great cordless stick vac with all the accessories.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tineco Pure One S11 Dual Cordless Stick Vacuum is awesome! Cordless, lightweight, stylish design, great suction, "smart cleaning", excellent battery life and comes with all the accessories/attachments you could want. What's included: The powerful Pure One S11 Dual vacuum unit itself - 21.6 volt 450W motor for powerful suction that is maintained by iLoop Smart Sensor Technology to optimize battery life and clean effectively and efficiently. Anti-tangle brush and hair cleaning tool - perfect for rugs and carpets with powered spinning head to get up all the dirt and mess. Full-size hard floor LED power brush - I really like that this vacuum comes with a separate dedicated powered hardwood/tile head with different rollers optimized for hard floors. Allows the unit to glide effortlessly along all hard floor applications and soften brushes for light "buffing" as you vacuum. Mini-power brush - smaller sized powered spinning head brush ideal for the car/boat/RV. Love that it's actually a powered spinning head just like the larger ones. Really makes vacuuming vehicle carpet a breeze. New snap wand - for quick connections and swapping accessories/cleaning heads. Automatic pre-filter cleaning tool - This is a neat tool which uses the vacuum power to clean the pre-filters and keep you going, preventing mess and loss of suction due to clogged pre-filter. 2 Filters - instantly swap to allow you to keep cleaning until the mess is resolved and then clean both after you've finished. Nice that you don't have to stop in the middle of a job to clean a clogged filter to maintain good suction. Wall mounted dock - hanging charging dock for vacuum and accessory storage to keep floor space open and free of clutter. 2 in 1 dusting brush - as described, good for small surface cleaning. Crevice tool - great for in the car around seats or any tight spaces where the larger head can't fit. We have been very pleased with this unit. It is an upgrade for us from our previous Tineco A10 hero model. I was never disappointed by my A10 but this is leaps ahead of that unit. The suction power is incredible, battery life is terrific and this comes with separate hard floor vs carpet cleaning heads. iLoop Smart Sensor Technology ensures you're cleaning everything intended and optimizing efficiency at the same time. Love that you can easily swap out multiple batteries to keep the cleaning going forever, although this unit only comes standard with a single battery. Depending on the size you need to regularly vacuum this may or may not make a difference to you or persuade you to purchase an additional secondary battery so that one can be charging while another is in use. Remove the long tube and utilize as a small lightweight handheld for stairs, cars, small spaces. Overall extremely happy with this vacuum. Does everything you could want from a vacuum in a cordless model. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Battery life, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Cordless Vac!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had both Dyson and Shark Cordless stick vacs and they both had their pros and cons. So far I'm loving the Pure One S11 from Tineco because any of the cons I had with the other brands, it has eliminated. It's lightweight, stylish and modern looking, with great battery life and lots of attachments. This vacuum comes with both a brush head for carpets and one for hardwood floors, which is awesome because other brands make you buy those separately and they aren't cheap. Swapping out the heads only takes a couple of seconds and the soft brush for the hardwoods makes a difference in getting things like pollen, dust or dander off the floor. The vac also comes with a crevice tool, a powered upholstery tool (great for pet owners), a flat crevice tool that also has a slide out brush for getting vents or baseboards, a hair cleaning tool and an attachment to clean the pre-filter. That's definitely a new one for me and I'm not sure how it will work, but I appreciate that Tineco gives you the correct tool to keep the filter clean instead of just blasting it with compressed air. I know it will eventually need to be replaced but this should help it last longer. Batter life is great if you use auto mode, which detects dirt and adjusts accordingly. There is an LED light ring on top of the canister that will be Blue unless it detects dirt, then it shows a portion as Red so you know to focus on that spot. The Red will fade to Blue almost like a countdown clock as the sensors detect no more dirt. The vac will also get louder because it's increasing suction. You can manually do this by pushing the AutoMax button for the strongest suction, but it will severely diminish your battery life and is unnecessary for the most part. I do run it full on Max setting when I'm vacuuming out the truck, but I only need 10min, which is probably close to the full runtime on Max mode. This also converts to a handheld which is helpful on stairs, in the vehicle, on furniture, etc. The attachments work no mater what configuration you're in, handheld or floor vac. Also, another great feature is the trigger lock. Other vacs you have to constantly hold the trigger, but this one you can just lock it on and go. This is really helpful, particularly getting under furniture because you have to turn the canister sideways to get the angle. It's just one more convenience that I am glad Tineco thought of. We have 2 Golden Retrievers in the house and a mix of hardwood/tile/carpet, so we need a strong vacuum that can handle all the different terrain. This vac has been doing a great job, picking up tons of hair and it's easy to handle and easy to empty. I have no complaints and would recommend it to a friend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery life and suction power is less than I expected.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Low Suction issue with your vacuum. If you are certain there is nothing clogged in any parts of the vacuum and the charging is fine, we assume you might have to replace the main body to resolve this issue. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

  • Rated 1 out of 5 stars

    No Thanks.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction stopped working. The customer service was awful. I

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for bringing this to our attention. We’re sorry to hear about the issues you’ve experienced with both the suction of your device and our customer service. We apologize for any inconvenience this has caused and assure you that we take your feedback seriously to continuously improve our products and services.

      Based on your description, it seems that the suction function of your device has stopped working and you were not satisfied with the assistance provided by our customer service team.

      For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

      We’d love to assist you further and make things right. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is committed to providing you with the support you need.

  • Rated 1 out of 5 stars

    Okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum just wasn’t strong enough, as far a suction goes. And the battery would drain way to fast even on the low setting

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, thank you for your feedback and we are really sorry for your experience. Could you please kindly contact our customer care department? We are happy to serve you. Thank you very much!

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really disappointed in this vaccuum. I had been told it was as good as the dyson and this vaccuum is not even a comparsion to the dyson. Poor suction.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good option especially with different brushes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile and lots of attachments to cover multiple cleaning areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!! Much Better Than Dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!! You will not be disappointed. Buy with confidence.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Suction - get a Dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read all the reviews, saw all the youtubes, bought one and was not happy with the suction. I had a Dyson V8 that was 8 years old. The reviews said it had better suction. This is not true. My 8 year old Dyson had more suction. Even in high suction mode, the suction wasn't good, and the battery lasted 5 minutes. My advice. Spend a little more and get a Dyson.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, we are really sorry for your unpleasant experience. After reading through your review, we understand you are having a Low Suction and Battery issue with your vacuum. Please rest assured that your appliance enjoys a two-year warranty and we promise to help you fix the issue. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum. Nice, compact and has great suction.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent cordless stick vacuum

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used a few cordless stick vacuums in the past, and this has to be my favorite. It is powerful, came with every attachment I would need to use around my house, and the battery life is plenty for my small-ish downstairs area. I wish the vacuum was able to be charged directly without having to use the wall mount dock, but it works well. I ended up mounting the wall mount in my closet, and it's off the floor and out of the way. I love the convenience of being able to just grab the vacuum and go around the living room and kitchen real quick without having to worry about plugging anything in. Once I finish vacuuming, I just plug the wall mount into power to top up the battery for next time. The carpet brush handles my living room carpet well, and the hard floor brush gets all the crumbs and dust off of my kitchen floor. I also like that the vacuum has sensors and automatically adjusts the suction power depending on how dirty the area is. Filters are easily accessible and are also very easy to keep clean. Overall highly recommend this cordless vacuum.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Terrible

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everytime i used it, it would clog up very easily!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    chatging is bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    charging is very bad. and this item so heavy . i don’t recommend

    No, I would not recommend this to a friend