Customer Ratings & Reviews
- Model:
- HDTC710XL3A1
- SKU:
- 8915004
Rating by feature
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Canvio Connect 1TB external hard drive's ease of use, ample storage capacity, and compact size as significant advantages. Many also appreciate its affordability and the speed provided by its USB 3.0/2.0 compatibility. Positive feedback frequently highlights its reliability and lightweight design. However, some users express dissatisfaction with the included backup software.
This summary was generated by AI based on customer reviews.
So Far, So Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's gone as expected - no issues thus far.
I would recommend this to a friend- Pros mentioned:Size
Just What I Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little hard drive! It slips into my laptop bag and holds everything I need for work & pleasure without weighing me down through the airports!
I would recommend this to a friend - Pros mentioned:Storage
PERFECT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it! Perfect for all of her needs as an Architect student!
I would recommend this to a friend good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't rate this 5 stars because I can't test the durability. One star deducted because the drive is slightly noisier than most 2.5" hard drives.
I would recommend this to a friendEasy to use perfect for the non-tech saavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my mother who "just doesn't get it" when it comes to tech (she kept her wireless-enabled laptop tethered to an ethernet cable for months!). Upon receipt, she plugged it in, followed the set up instructions and promptly backed-up her computer. She never had to ask a question. The unit is attractive and simple to use. All that you need for backup.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product.. Used for my personnel. It loads the data pretty quick
No, I would not recommend this to a friend- Cons mentioned:Software
Software doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software won't start backup. Contacted the vendor, NTI, and they never responded
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Vonn69, and sorry to hear that you've had trouble using the bundled NTI Backup software.
Installing any software that came with the unit is optional and you can still use the drive as a storage device without it. However, if you want to use it but need help using the software, the User's Guide is available at support.toshiba.com/support/staticContentDetail?contentId=4005256
Thanks for the feedback and sorry for the trouble with the backup software.
My mac operating system not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buys return policy only 14 days. I received product and was unable to use with my Mac operating system and cannot receive a refund because I am past policy. If you want to know policy must go onto website because nowhere on paperwork does it state policy. Very poor response from customer service, my last purchase from them.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, clc1.
Sorry to hear that you had trouble getting in touch with customer service, but the good news is that this drive is compatible with Mac OS X. If you'll be using it exclusively with Mac then you'll just want to use the Mac OS 'Disk Utility' program to reformat the drive, using the 'Mac OS Extended (journaled)' format.
Thanks again for the feedback and for choosing Toshiba.
Great external hard drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great external hard drive. Really worth the money.
I would recommend this to a friendstopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died on me in less than a week, computer wouldn't even recognize it to reformat. I returned and got another model which has is working fine. Could have just been unlucky but didn't want to take a chance with my data.
No, I would not recommend this to a friendgood not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, compact, overall good for what we need it for.
I would recommend this to a friendstopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working for no reason on 7/30 with 750gb s
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought less than a month ago and used the device exactly two times. Yesterday, it suddenly stopped working and isn't recognized by my computer. Just broke out of nothing.
No, I would not recommend this to a friend- Pros mentioned:Size
Great deal, super fast HD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little drive. I was not sure if I was going to get a thumb drive or a little portable hd. I saw the price of this and the amount of storage compared to a similar sized thumb drive I just had to give this a try. It is fast and really small and lightweight but sturdy.
I would recommend this to a friend - Pros mentioned:Usb
Greating for backing up all your important files
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this drive. The USB 3.0 feature made backing up my entire computer a breeze. It was so quick. It's compact and easy to tote around. Would recommend it not only to my friends but my enemies also (not that I have any).
I would recommend this to a friend - Pros mentioned:Price, Storage
Excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice 1 TB drive for a budget price; would recommend buying it.
I would recommend this to a friend - Pros mentioned:Ease of use
Reliable, easy to use external drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality external hard drive that's easy to use, great for backing-up files and photos. Value-wise, probably better to go for a larger hard drive though since 1TB isn't that much space for today's use.
I would recommend this to a friend - Cons mentioned:Software
very bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the software install will let you backup items but if you do a password when u go to open the folder with the backups it tells me backup now ez moduel has stoped working I did a online chat with Toshiba tech her solution was to not use the software WRONG ANSWERE I will never buy a Toshiba product again. I would not recommend this is Toshiba payed me a 1.000 dollars. I will let everyone I see with a Toshiba product in their hand how poor tech service is
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, hemi426, and sorry to hear that you've had a bad experience with the bundled Backup Now EZ software.
I'm curious about what website you were visiting where you had an online chat session with Toshiba support because while our support website (support.toshiba.com) has a "Virtual Help Desk" feature with a chat-like automated interface it doesn't have a live chat with an agent feature.
I recommend contacting our support center at 800-457-7777 for help with the backup software issue.
Thanks again for the feedback and sorry for the difficulty.
A good portable drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a good basic portable USB drive. Allowed me to transfer files as needed between desktops & laptops.
I would recommend this to a friendSo far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my portable drives purchased for keeping at home. I use couple at office, and this one is working good so far.
I would recommend this to a friend