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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 216 reviews

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78%
would recommend
to a friend

Customers are saying

Customers recognize the Satellite 15.6" Laptop as a budget-friendly option with sufficient storage and memory. While many appreciate its affordability and durability, some express concerns about its slow performance and touchpad responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-216 of 216 reviews
  • Rated 1 out of 5 stars

    Worst laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP was on it's way out and my wife had another Toshiba that worked well. The first day it was crashing and rebooting. Read online and found some possible fixes but it didn't help. Took it back to Best Buy after a week or so. They convinced me to go home and perform all updates and that would correct it. Of course it didn't but by the time I was able to return to Best Buy, it was too late to get my money back or exchane it. We let my daughter take the other laptop for school when I purchased this new one, thinking we no longer needed 2. To this day the computer will occasionally crash even though I continually update it and purchased a good security program because the pre-installed MacAfee is garbage. We don't use it for much beyond email and watching the occasional video. All personal uses, no gaming or professional use that could stress it beyond it's capabilities. Or so I thought. I tried visiting the Toshiba website and browsing the forums, but I think it's just a piece of junk with no way to be fixed. I will never buy another Toshiba product again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a reconditioned laptop and it didn't work, took it back and was given advice that it's not the best buy.

    No, I would not recommend this to a friend
    • Brand response from ToshibaStaff
      Posted .

      Thank you for the review, diamond, and sorry to hear that your reconditioned laptop didn't work.

      I wonder if you're having the unit repaired or replaced. In any case, Toshiba support is available at 800-457-7777 should you need troubleshooting assistance or help with making repair arrangements.

      Thanks again for the feedback and for choosing Toshiba. Toshiba

  • Rated 1 out of 5 stars

    Bought two and returned them both

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were terrible. They would freeze immediately the first time. Returned both to store

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No a good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like how work but my little sister used for the games and videos

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer for the price. Boots fast Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly pleased with this laptop as it is everything that I could want in a laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for college students. You'll find this at a great price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile Computing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good computer for accomplishing tasks and entertainment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great starter laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is easy to navigate and operate. Very functional an simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deffently invest..great for connecting to your tv ..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Lap top I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as previous HP laptop died suddenly. My daughter had a Toshiba previously & she was very happy with it. This thing is the worst ! Never again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good price, but don't expect high performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good entry level laptop. Price is nice, performance is satisfactory. Basic everyday tasks, no problem. Too much multitasking, not so much. Hard drive space is great at this price point.

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    DO NOT BUY TOSHIBA PRODUCT!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Toshiba Satellite about 4 months ago. Horrendous product. Every other day on phone with Geek Squad with same dozen problems over and over. Stalling, slow (upgraded internet serv.), keyboard jamming, would not scroll, stop script errors continually and had to restart. great difficulty accessing and logging into email. Days I could not retrieve it. (Comcast checked out OK) Computer problems. 4 hrs. to place an online order for 3 items. Too many additional problems to list. Buying an HP next. Soon. Please do not buy Toshiba!! Save yourself ONE BIG headache!!

    No, I would not recommend this to a friend
    • Brand response from ToshibaStaff
      Posted .

      Thank you for the review, palladium, and sorry to hear about the issues you're having with your Satellite C55D-B5102.

      I recommend doing a Windows Reset to determine if the trouble occurs when using the default Windows installation with no configuration changes. The Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 has more details and step-by-step instructions for that process.

      Should you need further assistance please contact Toshiba Support at 800-457-7777.

      Thanks for the feedback and sorry for the trouble. Toshiba

  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    Prolematica computadora.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer two and a half months ; the truth is... it has been problem after problem , initially failed a lot and did not identify the wireless local networks. Updates have always been another problem to some extent is achieved tolerate. This morning I sleep it and now take hours trying to start it , turn on the keyboard but after the first screen turns off and goes black , does nothing . I am very disappointed with this product , I came to this page because I 'm looking how to make my warranty valid .

    No, I would not recommend this to a friend
    • Brand response from ToshibaStaff
      Posted .

      Thank you for the review, Rossyo, and sorry to hear about the problems.

      I recommend visiting support.toshiba.com/troubleshoot for help with the black screen issue. If following the direction there doesn't lead to a resolution, please call 800-457-7777 for live troubleshooting help and, if needed, to make warranty repair arrangements.

      Thanks again for the feedback and sorry for the trouble. Toshiba

  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    extremely upset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is way too slow! WASTE OF MONEY!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from ToshibaStaff
      Posted .

      Thank you for the review, Kimm, and sorry to hear that you're not happy with the performance of your Satellite C55D-B5102.

      Equipped with an AMD A8-6410 quad core processor and 4GB of RAM, this unit would be considered fully capable of handling typical day-to-day consumer computing needs such as email, social media, web browsing, and moderate levels of office productivity work. We have similar models with Intel Core i-series processors and more generous RAM configurations if you have more demanding applications.

      That said, I wonder how long you've had the unit. If it's new, Windows Update may be busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed.

      If you don't see performance commensurate with this hardware configuration after software updates are completed, please contact Toshiba support at 800-457-7777 for troubleshooting help.

      Thanks again for the feedback and for choosing Toshiba. Toshiba

  • Rated 1 out of 5 stars

    Toshiba Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was he worst laptop i ever owned. Since i had it, it freezes, very slow, not user friendly, etc,,,, Called several times to Bestbuy Geeksquad about my issues, but now i am feedup and going to bring back to the store.

    No, I would not recommend this to a friend