Customer Ratings & Reviews

Thank you for the review, Trekkie, and sorry to hear about the trouble with the Windows Reset process.

My impression is that there was a problem with the original factory software load, including the recovery partition, and your unit would have been eligible for replacement from the store where it was purchased. Hopefully the recovery media you receive will resolve the trouble you've experienced.

I recommend reviewing the information at http://win10upgrade.toshiba.com/swupdate/information.aspx?region=TAIS&country=US&lang=en before running the Windows 10 upgrade.

For further assistance, please contact Toshiba Support at 800-457-7777.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, Kathy, and sorry to hear that you've run into some type of problem with your Satellite C55-B5101.

You should never have to spend money to fix a new Toshiba product. If you're still having any problem please provide details regarding the symptom you're experiencing and we'd be happy to help. I recommend contacting Toshiba Support at 800-457-7777 for further assistance.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, deck698, and sorry to hear that you aren't happy with Windows 8 on your computer.

I wonder how long you've had the laptop because if Windows Update has been busy downloading & installing updates it will tax initial performance until that updating process is completed. You may want to run the Windows Update app to see what it's up to, if anything. If it has critical updates to install, I recommend having it complete that process ASAP and reboot when it's finished (even if not required) to see if performance improves significantly once that process is complete. We don't recommend letting Windows Update install any "optional" updates since those can overwrite drivers & utilities that are optimized for or by Toshiba. Optional updates should be installed only via the Toshiba Service Station app or by visiting support.toshiba.com.

The Windows 8 Start screen may seem a bit foreign to experienced Windows users at first, but once you get familiar with Windows 8 (including how to quickly and easily get into Desktop mode) I think you'll find that it is as easy to use as previous versions and with added versatility and performance.

Toshiba has numerous articles and videos to help with the transition to Windows 8. Here are a few links that you may want to review:
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Video-How-To-Getting-started-with-Windows-8/ta-p/341006
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Where-is-the-Start-button-menu-and-Control-Panel-in-Windows-8/ta-p/341830
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/How-do-I-perform-common-Windows-7-tasks-using-Windows-8/ta-p/286253
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/How-can-I-make-Windows-8-seem-more-like-Windows-7/ta-p/286271
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Windows-8-Quick-Start-Guide-Desktop-Mode/ta-p/373989

Finally, as you may know, Windows 10 is now available from Microsoft as a free upgrade for all Windows 8 users, so you may want to forgo the above links with help for Windows 8 and focus on upgrading to Windows 10 with help from the below Toshiba Forums community knowledge base articles:
- forums.toshiba.com/t5/Windows-10-Knowledge-Base/How-do-I-upgrade-to-Windows-10/ta-p/658015
- forums.toshiba.com/t5/Windows-10-Knowledge-Base/What-do-I-need-to-know-to-get-started-with-Windows-10/ta-p/658013

Thanks for the feedback and for choosing Toshiba.

Thank you for the review, nsync. We're glad to hear that the Satellite C55-B5101 met your requirements.

A 2-star rating means to others that the product is not satisfactory for your application or that you experienced some kind of serious problem with it. Please let us know if you're experiencing a problem or if you need any help. If that's not the case, please consider changing your star rating to match your level of satisfaction with the laptop. More stars is better! :)

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, cheesewhiz, and sorry to hear that you experienced some sort of crash with your Satellite C55-B5101 after a couple of months of use.

Since crashes can indicate corruption of critical drivers or Windows itself, I recommend doing a Windows Reset to restore the software installation and configuration to the factory state. The Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 has more details and step-by-step instructions for that process.

If this doesn't resolve the problem, please contact Toshiba support at 800-457-7777 for further troubleshooting help and, if needed, to make warranty repair arrangements.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, Niki, and sorry to hear that you seem to be having some sort of networking performance issue with your Satellite C55.

I suggest connecting to a different network to clarify whether the problem you're experiencing is isolated to one particular Internet connection, rather than the computer itself.

For further assistance, please contact Toshiba Support at 800-457-7777.

Thanks for the feedback and sorry for the trouble.

Thank you for the review, mailperson, and sorry to hear about the difficulty controlling the cursor.

Fortunately it's easy to adjust the sensitivity so that the mouse cursor covers a greater distance with less finger movement, if that's your preference. The Toshiba knowledge base article (with embedded "how to" video) at http://forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/How-do-I-change-my-touchpad-settings-and-features-on-Window-8/ta-p/426593 has details on how to access the touchpad settings.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, Abdul, and sorry to hear that you're not happy with the performance of your Satellite C55-B5101.

While this model is a value configuration, the Celeron processor and 4GB of RAM should still provide satisfactory performance for day-to-day consumer computing needs like email, web browsing, and social media use along with light productivity software use.

If you just purchased it, it's likely that Windows Update has been busy downloading & installing updates. That's typically the case on brand new systems, and if so it will tax initial performance for a period of time until the update process is completed.

The perceived speed & responsiveness of any PC will depend somewhat on the number of programs and processes currently running on the unit at any point in time, and their respective demands on various components, subsystems, and networking resources. Rebooting Windows and then checking performance after loading each individual app is one way to determine when the resource load begins to impact performance, and which apps most impact performance.

If you believe the system is not performing to its specs and would like to speak with a Toshiba support agent please call 800-457-7777.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the feedback, Lilpea, and sorry to hear that your laptop has been destroyed.

I believe we could have resolved the issues you were experiencing with some simple changes to touchpad preference settings and use of the NumLock key. Toshiba support is available to help at 800-457-7777 anytime our customers are experiencing difficulty using our laptops. There's also a very helpful community of Toshiba users at forums.toshiba.com -- the Toshiba Forums.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, trump, and sorry to hear that there was apparently a battery problem with your Satellite C55-B5101.

Toshiba has extensive quality controls built into our manufacturing processes, but occasionally something goes wrong that couldn't be foreseen in testing. That's when the warranty kicks in to make sure you get a normally functioning unit.

I hope you'll update your review once you get it back from repair and have had a chance to use it for awhile longer, to let us know how you like its features and performance.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, ConnieLee.

Since Windows Update is still installing updates as of the time of your writing this review, I hope you'll post an update once it's finished to let us know whether or not the Internet issue was resolved.

We don't recommend letting Windows Update install any "optional" updates since those can overwrite drivers & utilities that are optimized for or by Toshiba. Optional updates can be installed via the Toshiba Service Station app or by visiting support.toshiba.com.

If the problem persists after Windows Update completes its process, please visit support.toshiba.com or contact Toshiba support at 800-457-7777 for troubleshooting help.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, tnamarie1, and sorry to hear that you seem to be experiencing some sort of performance issue with your Satellite C55-B5101.

I wonder if Windows Update has been busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed. I recommend running Windows Update to make sure any pending updates have been installed.

Of course, the perceived speed & responsiveness of any PC will depend somewhat on the number of programs and processes currently running on the unit at any point in time, and their respective demands on various components, subsystems, and networking resources. Rebooting Windows and then checking performance after loading each individual app is one way to determine when the resource load begins to impact performance, and which apps most impact performance.

If there's no change after Windows Update completes any pending installations and especially if you installed any additional software or made configuration changes, I recommend performing a Windows Reset to return the software installation and Windows configuration to factory condition. This will resolve any problem that may have been introduced by software changes. See the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/Video-How-To-Understanding-System-Restore-and-Recovery-options/ta-p/342690 for more information and detailed instructions.

If all else fails please contact Toshiba support at 800-457-7777 for troubleshooting help and, if needed, to make warranty repair arrangements.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, ryno, and sorry to hear about the connectivity issue with your Satellite C55.

Make sure that the Wi-Fi capability is turned on and the laptop is not in "Airplane mode", which can be toggled OFF and ON by pressing the 'F12' Function key. You may also check the Wireless settings by going into the Settings "Charm" and selecting the wireless network icon.

If none of the above steps help, update or reinstall your Wi-Fi driver with the software available at support.toshiba.com/support/modelHome?freeText=1200009386 -- Click "Drivers and Updates" and select the "Windows 8.1" and "Wi-Fi" filters to see the relevant drivers and utilities.

For more help, please contact Toshiba support at 800-457-7777 for further troubleshooting.

Thanks for the feedback and sorry for the trouble.