Customer Ratings & Reviews

Thank you for the review, Ssal, and sorry that you are experiencing some sort of connection reliability issue with your Satellite C55.

I recommend updating, or if no updates are available, reinstalling the wireless networking drivers. Drivers for this model are available at support.toshiba.com/support/modelHome?freeText=1200009386 (click the "Drivers & Updates" tab, then select "Wi-Fi" to download drivers for this model.) I also recommend reviewing the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/Troubleshooting-Wi-Fi-Wireless-Problems-Windows-8/ta-p/365081 for Wi-Fi troubleshooting tips.

If more help is needed please visit support.toshiba.com or contact Toshiba support at 800-457-7777.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, Dave, and sorry to hear that you're having some issues with your Satellite C55.

You might want to disable the "Pinch Zoom" feature to ensure that you can't accidentally resize the text and icons with the touchpad. You can change the touchpad settings by going to "Control Panel" > "Hardware and Sound" > "Mouse" under "Devices and Printers" > "Device Management" Tab and click "Settings". It will give you all the touchpad features and you can change its settings based on your preference.

For the connection issue, I recommend reinstalling or updating the wireless driver which you can get at support.toshiba.com/support/modelHome?freeText=1200009386 (Go to "Drivers & Updates" tab > Click "Wi-Fi" > Select the updated drive for your laptop)

Regarding use of Windows 8, the Toshiba Forums community has a number of knowledge base articles (some with embedded 'how to' videos) to help with that transition:
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Video-How-To-Getting-started-with-Windows-8/ta-p/341006
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Where-is-the-Start-button-menu-and-Control-Panel-in-Windows-8/ta-p/341830
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/How-do-I-perform-common-Windows-7-tasks-using-Windows-8/ta-p/286253
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/How-can-I-make-Windows-8-seem-more-like-Windows-7/ta-p/286271
- forums.toshiba.com/t5/Windows-8-Knowledge-Base/Windows-8-Quick-Start-Guide-Desktop-Mode/ta-p/373989

Thanks again for the feedback and sorry for the difficulty.

Thank you for the review, Ralph.

As I'm sure you know, all consumer electronic devices marketed in the US via retail go through an FCC approval process and this unit is no exception. That said, even the Class B requirement for consumer electronics does allow some radiation to occur and this can impact other nearby devices.

I have a couple of recommendations for you. If the computer and radio are both plugged into the same AC outlet, try plugging one of the into a different outlet. Also, wrap up any excess cabling and, for testing purposes, disconnect any peripherals (such as a USB hard disk drive) from the computer to see if that makes a difference.

The following links have additional suggestions worth trying:
- http://classroom.synonym.com/block-radio-interference-pc-18484.html
- http://answers.google.com/answers/threadview?id=68290

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, Beem5.

In order to offer the best value to both those not interested in Office and those who do want it, this Satellite C55 includes a 1 month trial of Microsoft Office 365. If you want to continue using it after the trial period, you can subscribe directly with Microsoft.

Thanks again for the feedback and for choosing Toshiba.
Thank you for the feedback, Beem5.

This model is bundled with a 1-month free trial of Microsoft Office 365. If you wish to use MS Office beyond that trial period you would normally need to purchase a subscription from Microsoft.

Since you mention that your a student you may be eligible to use it for academic purposes for free, since Office 365 Education for Students is available for free to students who are enrolled at qualifying schools. See https://products.office.com/en-us/student for more details about this Microsoft program.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, Llro, and sorry to hear that your Satellite C55 seems to have developed a hard disk problem.

To rule out a software or Windows corruption issue, I recommend performing a Windows Reset to restore the laptop back to its factory condition. Make sure all of your files are backed up before doing this. See the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 for further information and detailed instructions.

If Windows Reset doesn't resolve the trouble, please contact Toshiba support at 800-457-7777 for further help and, if needed, to make warranty repair arrangements.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, jack00000azz, and sorry to hear that you're not fully satisfied with your Satellite C55.

To control the volume setting from the keyboard, use the F9 key to reduce volume and the F10 key to increase the volume.

I recommend performing a Windows Reset to see if that might eliminate the other issues mention, since it's possible for configuration changes or driver corruption to create all sort of problems, including audio and touchpad issues. Make sure all of your files are backed up before performing a Window Reset since it will remove all data and changes since the laptop left the factory. The Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/Video-How-To-Understanding-System-Restore-and-Recovery-options/ta-p/342690 has detailed instructions.

Should you need further assistance, please contact Toshiba support at 800-457-7777.

Thanks for the feedback and for choosing Toshiba.

Thank you for the review, Kaka and sorry that you are not fully satisfied with the performance of your Satellite C55.

The Intel Celeron processor and 4GB RAM configuration of this model would be considered suitable for general consumer-level computing tasks like email, social media, web browsing, etc., it's possible that you have more demanding applications that would benefit from a higher powered system.

Of course the perceived speed & responsiveness of any PC will depend somewhat on the number of programs and processes currently running on the unit at any point in time, and their respective demands on various components, subsystems, and networking resources. Rebooting Windows and then checking performance after loading each individual app is one way to determine when the resource load begins to impact performance, and which apps most impact performance.

If you believe your laptop isn't operating per its specifications, please contact Toshiba support at 800-457-7777 for troubleshooting help.

Thanks again for the feedback and sorry for the trouble.

Thank you for the note, Naesha.

I wonder if you'd consider explaining why you returned your C55-B5101 and describing any problem you may have experienced.

Most problems due to software changes or configuration can be resolved over the phone by contacting Toshiba support at 800-457-7777 or by reviewing troubleshooting tips at support.toshiba.com.

Thanks again for the feedback.