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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 287 reviews

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80%
would recommend
to a friend

Customers are saying

Customers find value in the affordable price, large screen, and easy setup of the Satellite 17.3" Laptop. Many users appreciate the upgrade to Windows 10. While some users have concerns about the keyboard and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 287 reviews
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    good laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression, the keyboard felt a little cheap, you could feel it was very thin by the pressure of your hand it would have a slight buoyancy. The keys you have to tap them hard for them to respond when typing. I do not recommend this laptop for someone doing a lot of typing. So I rate the keyboard as flimsy as it can get. I was not impressed, I was frustrated with the experience. The screen is bright and clear, with a lot of resolution, it was definitely an upgrade from my last laptop. The screen is very sharp and in detailed. I enjoy watching films and videos. The mouse pointer device is not the best. I had a hard time with getting it to function when I needed it to. I had to restart my computer several times because the mouse would freeze up and not respond. I had to re-install drivers, everything seems to be working fine now but the pointing device buttons feel flimsy when pressed you can actually see the shell of the laptop plastic impress when using the buttons. I feel like I will be using an external mouse later on because I know the pointing device will cause much frustration in the future and may not work properly as well. Startup time- what can I say its almost no wait time which is a good thing. when you turn on the laptop its an immediate start up almost instant to windows. This I have enjoyed very much. Windows 8 was bothersome,confusing and frustrating, I upgraded to windows 10 free, which im still having trouble getting use to. I would much rather have widows 7 or vista. This I know well but the new windows im not sure about yet. Overall, this laptop would be great for a beginner or for someone that does not have a lot of money to invest in a laptop. If you like to type thing a lot then I would NOT recommend this laptop you will be very disappointed. There are things to work around. There are some good and some bad things but my experience has been good. At first I was frustrated at a few things but I have managed to work around them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop - my work-horse. I purchased this system initially to produce my reports while travelling. However, I have been able to accomplish much more than that. It is easy to use yet sturdy enough to take a beating while taking from one place to another.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Gets the job done with some flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, let me say this review is with updates to Windows 10. I updated it as soon as getting it setup, so it never ran Windows 8.1 for any of my use. I've had no major driver issues with Windows 10 except for one minor issue with the touchpad not re-enabling itself when unplugging an external mouse. I purchased this laptop for some general use such as writing some papers and doing a little bit of software development. With the 750GB hard drive it has enough room to load everything and then some. Also, the 17 inch monitor really makes it nice for doing that kind of work. The display is bright enough and has good color. The processor is generally fast enough for booting up and loading various programs. Now, for the not so good stuff. The hard drive is a tad slow. When the virus scanner is running, it pulled down 100% of the drive usage. I'm not a fan of the keyboard either, and am considering getting an external one. The key presses when doing a lot of typing have to be much harder than one would expect. There's no bluetooth on this model either, so make sure you read the specs closely if you were planning on using something external that needed that. Finally, there's one major flaw that is a watchout. The external 'power brick' is much smaller than most other laptops I've ever had. The result is that it runs really hot. There's a sticker on it that says to watch out for it getting hot, but this is so hot that you can't actually touch the thing. I have to use the cords to pick it up or you can risk burning yourself. I called Toshiba and they recommended returning it to Best Buy. So, I did that, and it's still the same with the next one. Overall, poor design on that part, so don't put it near anything that's going to be heat sensitive (including your fingers). As the summary indicates, this laptop gets the job done. It was reasonably priced, and I didn't need the features of the new 2-in-1 machines. The features meet the need.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Large screen, Price

    Rated 4 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good price for all that you get. Large screen. Number pad. Fast processor and a lot of memory. Have to adjust to the touchpad being slightly left of center of the screen/physical part of the laptop, but is directly under the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great laptop for light users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Toshiba contains a high-end AMD processor. It has a nice display and came with a free game. The only problem is that it is slightly slow to boot due to the low cost of the machine. The laptop runs extraordinary well for how cheap it is and comes with a free upgrade to Windows 10!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Wifi

    Rated 5 out of 5 stars

    good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good laptop for the price, its not the fastest laptop, it does not have the highest resolution on the screen, but it does get the job done, if you want a laptop with all the top of the line stuff then i suggest you save up a bit more money for the higher end ones, if you needs something to get school work done then i recommend this one if you are on a budget, my only complaint about this monitor is that sometimes it loses the wifi signal very quickly, i am right next the modem with the laptop and it will still lose signal. also this laptop does upgrade to windows 10 for free if any of you are wondering. overall this is a good product for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Price
    Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Excellent - glad I purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with win8, but preconfigured with win10 so was able to download with no problem. Love the wide screen. Really good buy for the $, esp. since I got deal with "open box." My computer still had the protective plastic and no visible signs of use. Only thing I don't like is the offset touchpad, which was also on my previous computer. I would prefer it centered for the screen instead of the keyboard, as I am frequently hitting the right click button instead of the left.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    Rated 4 out of 5 stars

    Great laptop for simple home needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely good value for the great price here. The memory and fast functioning is ideal. I don't play many games, just now and then but there was no problem with any lag. Very user friendly, I do alot of browsing and managing personal work materials. Synching to my tv, printer and cell phone was probably the easiest set up of any laptop I've had. Def a good laptip for someone with simple needs.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Windows 10

    Rated 3 out of 5 stars

    Great deal for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say this is the best laptop I've ever owned but for the price and the little things I like to do its fine. ..the speakers are well for lack of a better word trash!!!!!I have better sound on the ps4 controller speaker..it's very slow and definitely not for anyone who is looking for gaming. ..it is good for the Internet and the upgrade to Windows 10 is a real plus. ..don't take this all wrong I do like it but trying to b honest

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Good for just plain home office use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have rather had another computer but decided to get a little more for a lower price. But this computer is fast and moves through windows quickly. Has alot of options to make life at home easier. Remember I am not a gamer this is for office use only. But it is meeting my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer as a back-up for ecommerce business. Always have bought HP products but decided to try Toshiba. Price was good and had what I was looking for. Updated to Windows 10 when it became available and that went without a problem. All in all very satisfied with the computer and will consider Toshiba in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Windows 10

    Rated 4 out of 5 stars

    Solid Platform for a Buyer's Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer for casual play & to do office work with. I am a happy camper already a month in. Came with Windows 8 but upgraded to Windows 10. Definitely runs smoother on 10. Reasonable priced.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 4 out of 5 stars

    Good laptop for my 75 year old father

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 75 year old father. The size is great for him and it's fast enough that he doesn't get frustrated when using it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop: Mediocre Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It was relatively inexpensive and has more than enough headroom (e.g., RAM, Processor speed, Hard Drive space, etc.). The only reason I don't rate this laptop Five Stars is due to what I believe is mediocre post-sale support. Somehow within 30-days of making this purchase the PowerCD appl required an Activation Key?!?!... I took the laptop to the Customer Service desk at my local BB and they wanted me to invest an addl $100 for Geek Squad support to get the Activation Key for the PowerCD appl. I considered returning the laptop altogether, but decided that I didn't really need PowerCD. I wound-up downloading VLC Media Player for free off the Internet and this has worked beautifully! I likewise avoided the expensive Microsoft Windows Office Suite by downloading OpenOffice that has given me the equivalent of a free WIN Office Suite. So, all things being considered, I am very happy with the TOSHIBA Satellite Laptop, but feel that BB Customer Service, in light of my problem with the PowerCD Appl. within 30-days of the date of purchase, was far below average (C-)/mediocre at best.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    Price was right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for the money. I needed a larger screen so it fit the bill. Fairly basic but works well. Sound quality is average. Was hoping that it would have had better sound. Good for my business use however.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 4 out of 5 stars

    toshiba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connections are opposite from the laptops I have used before. Other then that it is fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Windows 10

    Rated 5 out of 5 stars

    Love the large monitor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of streaming on my laptop and love the picture quality and large screen. The sound quality could be better. This laptop does not have a touch screen which was my choice. I have a Windows phone so the Windows 10 system is compatible with my phone. Overall, I am very happy with the computer, operating system, software and support package.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this laptop to be used for working on college coursework remotely. This it a good laptop for the price. The screen is huge and so are the keys. It is fairly fast in speed (especially after installing Uniblue Powersuite). It prompted us to upgrade to Windows 10 (for free) immediately after turning it on, which was nice. The exterior finish does show a lot of fingerprints.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Great all purpose computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced out-of-box deal. Though certified in good condition, there was an outstanding issue with the keyboard where it would not recognize the shift keystroke. But the G-squad fixed her up for me and all is good now. Lightweight and thin, I would not call her durable, so I wouldn't take her out in the wild. But all in all, the AMD 8 Series a pretty decent comp!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 4 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice laptop, outstanding screen and the speed is excellent

    I would recommend this to a friend
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