Customer Ratings & Reviews

I will start by saying that this computer looks spectacular. The brushed gold finish makes it look very classy, and I love it. It was easy to set up out of the box. I don't have Internet in my house, but I use my phone as a Hotspot and it connected right away. I have had it a few weeks and have enjoyed it. A week ago, it dropped connection with my Hotspot for a while..not sure why, but after rebooting later, it was fine again. The clarity of the colors and display is awesome-not blurred at all. Overall, I am pleased with this purchase.

I bought this laptop and the fan started making loud, annoying noises within five months. Its touchscreen also has a "ghost touch," which seems like someone is touching the screen everywhere (impossible to do anything, can't even shut it down normally). I just disabled the touch screen feature because it was impossible for me to use the laptop. My laptop started shutting down because its "cooling system wasn't working." Since it just kept shutting down on me, I couldn't even use it at all. I sent it to Toshiba to get it fixed (had to pay for $30.00 shiping). Within 2 weeks, I got it back, the laptop turned back on and the fan is nice and quiet. Again, 6 months later, the same problem occurred, the fan was obnoxiously loud. I bought this laptop hoping that I could use it and bring it to my college and take notes with it, but since it's super loud, it's impossible for me to do this. And now, when I play my game, League of Legends, its FPS drops to half than its regular FPS, which makes it almost impossible for me to continue playing. Before I had the Toshiba P55, I've owned an old laptop that lasted for five years without any problems. It can still run right now perfectly, it's just that it is outdated. Lastly, the way that its wifi connects is VERY short. You have to be close to your router in order to connect to the wifi.

I had very poor wifi with this laptop. Download speeds were extremely slow. Tried several different routers and the issue persisted. Also had the computer freeze on me several times. My core duo laptop with an ssd installed performed better than this laptop.

This laptop was great for about a year. After a year, everything started to go bad. The battery life only lasts about 3 hours for a full battery and the laptop takes about 10 minutes just to boot up now. In addition, the network connection is worse than most computers. Whenever I go to places with free Wi-Fi with friends, my friends' laptops would connect to the network right away, while mine either wouldn't pick up the connection or take 10x as long to connect. I have now had the computer for a year and a half and every four days or so I have to remove the battery (which takes about 10 minutes because I have to remove all the screws) and put it back in because it isn't turning on. The first time this happened I had to spend $60 for a computer repair shop to figure that out. I don't reccommend this product for the price it costs.

BOUGHT THIS 2-1 FOR COLLEGE, I WENT OVER BOARD ON THE COMPUTER SO I HOPEFULLY WOULDN'T HAVE ANY ISSUES. WRONG THE LAPTOP KEEPS SHUTTING DOWN RANDOMLY WITH NO WARNING. BEST BUY IN WACO TEXAS TOLD ME THEY HAVE NEVER HEARD OF THIS BEFORE. GEEK SQUAD TOLD ME THEY FIXED IT, BUT THEN IT DID IT AGAIN IN AN HOUR. I CAN'T LEAVE MY COMPUTER SOMEWHERE TO GET FIXED FOR A WEEK BECAUSE I NEED IT FOR SCHOOL. TOSHIBA'S CUSTOMER SERVICE HANGS UP ON ME EVERY TIME I CALL AND THERE WEBSITE SUCKS! I WOULD NOT BUY THIS PRODUCT OR WILL I EVER AGAIN OWN ONE. ZERO HELP AND ZERO RELIABILITY

Amazingly super fast PC. Best of both worlds as a Laptop and Tablet. Touchscreen operates smoothly.

I bought this computer two weeks ago, I am what Best Buy calls an international customer. I was hoping this to work fine because I was staying two weeks at the United States and then coming back to my country, so it was literally impossible to get a refund in case anything was wrong. Saddly, everytime I try to use Google Chrome it works for about one hour, then gets stuck and wifi disconnects/limited access. When I try to get it working again, there are not any connections available and every single window I open stops responding. Same happens with Firefox. Also, touchpad is really annoying. Wish I could return it.

Years ago I had a Toshiba which I loved and that's why I bought another one, seeing as I could not get to the store. I had to buy based on online information and over the phone. This machine is slow. No one can tell me why. Geek squad has done a full diagnostic so there are no bugs. It's just the way it is. It also sometimes takes a number of tries to do something, or for the computer to "read" the keystroke. This is most likely the last computer I will ever have so I can't replace it and have to hope it lasts, but it has been a bit of a disappointment. I'm also not loving the new Windows but that's another issue.

EXTREMELY SLOW. I have had 4 Toshiba laptops. My 10 yr old laptop is 4x as fast as this. I actually have to stop typing and let the computer catch up to me while typing a document or an email so it is not the internet speed. Websites time out before they are loaded. I called Toshiba who said it must not be configured correctly however they wanted $59.95 to correct it. I absolutely refused. I should not have to pay for something that came out of the factory this way. I will probably end up taking this to Geek squad or somewhere to see if they can speed it up. At least that way Toshiba will not be getting any more of my money. Either way this is the 4th and Last Toshiba I will purchase. I went with another Toshiba this time due to the fact that I absolutely loved my i5 Satellite. Poorest customer service I have ever encountered.

I read reviews on this product prior to purchasing it. It looked like a good buy. I went and purchased this laptop and within minutes of going through the setup process the video card failed twice. I took it back and exchanged for the same product, hoping it was just a fluke. Nope. The 2nd laptop did exactly the same. Once Toshiba fixes this issue, it will be a fine laptop. For now, I am finding something else. Don't purchase this product.

TERRIBLE!! I had it not even a year, it never left my desk, so there was no way it could be damaged. and one day i come home and open my computer and the top right corner of my screen was discolored, not to mention the cheap flimsy screen, (it also squeaks badly when you open/close/move it.) Otherwise it was great for me, But because of the screen i am no longer interested. Stick to making laptops, stop trying to make it 5 in one,

Have had the laptop for a month now, and so far am loving it! No issues have sprung up, and start up is super fast! I'm thoroughly enjoying this laptop!

slow as hel! computer that doe not function coreectly, huge disign flaws in the operating system as well as button layout. i would rather not have a computer then this piece of junk up sale junk, never buy a thing from best buy

Very disappointed with this laptop. It shuts off whenever it wants. then reboots itself. And now only works when plugged in. ZERO STARS

When I got my computer I was thrilled with how well it worked. It was fast and smooth, everything it claimed to be. After having it for some months with a few hiccups, it began going downhill fast. Now my computer's disk memory is used up with things required for Windows 10 and is constantly at 100% usage. It barely turns on and rarely let's me watch anything, let alone multitask. It makes a strange beeping noise that I'm assuming comes from it overworking itself trying to even boot up. You cannot remove the battery, so if you need to shut down and restart your computer it could take 30 or until your battery dies. This is not work your money, do not buy!

Being an i7 processor, I expected the laptop to run faster. It also restarts ALL the time, while watching Netflix or on the web. I've only had it for two weeks so far and it has only been frustrating me. I like the look and the features but not impressed by the way it runs.

drops my internet connection all the time. mouse fails all the time. like seriously not eben a month old!! 3 weeks old laptop!! for 749?? seriously!! FAIL!

I haven't had my laptop not even a year yet and it breaks down. My power button stopped working, then the mouse pad, and now my touch screen. Its a crapcomputer, the funny thing is that wasn't even the original (same computer) I had to trade it in because my sound was not working. Two of the same computers that I haven't had for very long broke down. And I am a college student who uses my laptop for school. Its stupid and breaks down way more than needs to be.

We weren't expecting much from this cheaper end laptop; however, we expected it to at least stream videos from Netflix and Youtube. It doesn't play videos from either smoothly! You will hear audio but the video itself will remain frozen. Updated all drivers, graphic cards, flash players, and everything but the issue still remains. Spend a bit more to buy a proper laptop. Waste of money.

Dont buy this laptop, the company i work for gave me this laptop on april 19, the laptop stopped working yesterday may 7. ths disk drive is corrupted and cant do hard reset or configure bak to manufacturer settings. Just stays on a blue screen. I know the company will give a new one but if it was coming out of my pocket i will definitely wont never buy this product again.