Customer Ratings & Reviews

Had laptop for less than 30 days. Kept coming up command not recognized. Tried rebooting, ctrl alt del, cutting off and let it set for hours. Wouldn't work

Returned because always would go back and reboot. Could not get anything to work. I know it was a lemon.

I returned this item very quickly as the software windows 10 is not compatible with many current software's already in use. The hardware of the computer may have been Perfect but unfortunately windows 10 is not

Wireless didn't work at all. Touchscreen worked when it wanted to and wouldn't boot properly. Looks great, doesn't work.

I would not recommend this to anyone, extremely slow and had to system restore it twice in a week of purchasing.

I bought this product and the keyboard kept locking. No matter how many times I tried it wouldn't unlock.

Problems with it immediately. I thought that I just misunderstood what it was capable of doing (laptop before: Quad 4...not i7, windows 8.1...just obsolete). Found my old computer faster, more capable. Tried to use for school...pffbt! After 10 months of frustration, computer just crashed. Been told that Toshiba got out of the laptop business. Thank you.

I ma returning the product later today for exchange. The computer black out.

My 4th Toshiba laptop and am glad I've stuck with Toshiba.

Overall, a very good laptop. Total money worth!!!!

It doesn't work as it is i7. So slow and it is heavy.

Bought this on 8/7/15 and was initially very excited. Took it home, starting personalizing it and downloading the programs and apps I use all the time. When I got to the webcam I became very disappointed. It didn't work. Just a black screen. Sometimes the blue camera light came on, or blinked, but sometimes it didn't. Geeksquad remoted into my computer to check it out, they determined it was a Windows 10 problem. So I called Toshiba to see if they had a known fix. They wanted to charge me for their tech support, even though this was a straight out of the box problem. After some fussing they finally did some support for free and had the webcam working after installing some odd drivers (Downloaded a driver file with Win 7, Vista and XP ddrivers and installed them over the existing ones#. Great, I thought, problem solved. Later that day Microsoft pushed out another update #which I have not found a way to refuse in Win 10 quite yet). After it installed and rebooted, the camera no longer worked. So I tried a computer reset. Still no luck. Took it back to the store where Geeksquad took another look at it but could not fix. I decided to go check out the display model to see if it worked, and low and behold, the camera worked on that one. However it hadn't been updated since 8/5/15, so who knew if it would continue to work. They did have another of the same model in stock which I had them turn on and test to make sure the camera was working out of the box, and it was. Decided to take a chance on it and exchange it and see what happened after updates, especially since the sales on the laptops ended and the prices of the alternative products I was looking at had all gone up. I've installed all the updates, apps and personalizations and the camera is still working perfectly. I really enjoy working on this device, and windows 10 is the perfect mix of Win 7 and Win 8.1. It's also very fast. I am disappointed in Toshiba's customer and tech support, and the fact that my first one was defective, but it really is a great machine to use. I did have some sensitivity issues with the zoom on the touchpad but once I turned the zoom function off it works great. In order to make any laptop work for you, you have to spend some time tweaking it. No matter what brand or model. Would have been 5 stars if not for Toshiba customer service, and the first one being defective. If I discover any additional problems will update this review. I have not experienced any of the Wifi connectivity problems others have. In addition, I believe there were some complaints that this laptop doesn't have an Ethernet port. While that is true, I did find out there is a USB adapter you can attach to your Ethernet cable that will allow you to run your internet directly through a USB port on this computer. I doubt they could have made this thing as thin and light as it is if they had to cram an Ethernet port in it. Overall, very pleased.

From the day one I bought this Toshiba laptop I am having issues Although it has I-7 processor but its very slow and it takes too much time to start restart and even it takes too much time to shutdown In short I am very unhappy with this laptop and Wasted my money in buying this laptop and never advise to buy Toshiba laptops.

Bought in July and have to say that this is a very good buy. Have owned several Toshiba laptops over the last 20 years and this one is my favorite. Wireless, bluetooth work flawlessly, Keyboard lights up nice and bright, the picture is very vivid and crisp, and best of all it is FAST!... Toshiba always has all the same features and quality of more expensive brands and I have never been disappointed... When it comes to laptops, I never look anywhere else.

I can't understand why the reviews for this product is so significantly low compared to the i5/750GB version. This product is has fast processing speed, works fluidly and is simply exceptional. People are complaining and giving lower rating because they don't understand Windows 10 or are uncomfortable with a simple inch-to-zoom feature that can be disabled in the user settings. This i7 Intel processor, 1TB laptop is great. Toshiba is a great brand, if you get a working laptop, that isn't cracked or obviously defective the laptop is top-notch quality. If it hangs on restart and crashes, it's clearly the one you received. The graphics are integrated Intel HD 6000, so you can play RuneScape, World of Warcraft, and other casual online games. (Don't expect the Ultra graphics on Skyrim.) It's good graphics for a non-gaming laptop. Laptop fully functions as a PC and a tablet and the touch screen is responsive. Backlit keyboard obviously is a plus. If you don't plan on heavy usage you can buy the cheaper i5 model, however this is by far a definitely good buy with a sale. TL;DR Amazing and modern product, judge reviews from both the i5 and i7 models. If you need a laptop that will last you more than few years, buy this.

We bought two of these and one worked fine while the other one couldn't get itself to initialize. We brought the bad one back to the store and brought home another one. The next issue was the touchpad "zoom issue" that others have complained about. I finally figured out how to disable it and now my daughters are happy with their new laptops. We are still playing with the laptops and may find something else as we get further along, but so far we are happy with them. Follow these steps to disable your touchpad "pinch zoom". Note that the touchpad will still work, but just the two-finger "pinch zoom" (to zoom in on a window) is disabled. You will also still be able to zoom using the two-finger pinch zoom on the monitor - this procedure is just to disable the touchpad zoom - which is the one causing a problem for many users. Click START button Select Settings <Settings window appears> Click on "Devices (Bluetooth, printers, mouse)" <Devices window is displayed> On the left hand side, select "Mouse & Touchpad" <Mouse and Touchpad window is displayed> At the bottom select "Additional mouse options" <Mouse Properties window appears> Select "Device Settings" on upper right hand corner <Device settings are displayed> Click the "Settings..." button <Properties for Synaptics ClickPad V1.1 on SMB Port window appears> Uncheck the "Pinch Zoom" setting Click OK Click OK Close Device settings window Voila, the touchpad zoom issue is resolved!

Overall I have really enjoyed this computer for the little time that I have had it. Windows 10 - I like the look and feel of the system. Not sure if I am using it to its full capabilities. I major issue I have is the track pad. I am pretty used to using a track pad but I am having difficulty controlling it. My webpages will randomly zoom and I just dont know what is going on. Much better to use a mouse.

I've had a Toshiba laptop for about 5 and half years. I loved that laptop, it lasted well for the most part so when it came time to purchase a new laptop I was heavily skewed towards buying another Toshiba. I fell in love with this laptop the second a saw it. I loved the way it looked and the image color was great. I loved it even more the first day I took it home. Nothing beats harmon/kardon speakers; the sound was great. But by the second day, doubt set in as I started to discover problems. The machine heats up too quickly. This is particularly a problem when using the laptop in tablet mood. The vents for the laptop are located at the hinge of the laptop so when using it on tablet mood I just had hot air blowing in my face and I couldn't keep the laptop on my lap for long because it was too hot (which defeats the purpose because I won't always be using it on a desk). On top of that, the internet speed/wifi is sometimes slow. Unfortunately I have no choice but to return it. I can't overlook the big issues for great aesthetics and sound.

There are a lot of good qualities, then there are bad qualities. The good: complete rotation of the screen (although I have found out I don't actually need that...#, Backlit keyboard #I love it), Great resolution and big screen plus INCREDIBLE sound! The bad: terrible glare on the laptop screen, the brushed metal gets dirty easily, my Cortana doesn't work even after getting help from geek squad, and no removable battery,Ethernet port, or dvd drive. #which you can tell when you buy or review it but it is still a negative).

Good laptop so far, but had to reboot it as soon as I turned it on because it had "PC issues". This happened at the store and the associate said that it was just because people mess with them, but this happened right after I just turned it on for the first time. The keypad is very touchy. Other than that so far it is a good laptop with lots of features and long battery life.