Customer Ratings & Reviews

Best Buys expertise of finding real life tech stuff is awesome. Affordability and easy to set up. If not call geek squad

I give this rating because this item did not work for my application.

I meeded to upgrade my wifi router from a 5 and even though 7 is starting to roll out right now, its not in the budget.. But this router is amazing and i can definitely see a difference in all my devices connecting and staying connected from any room..

Reliable and fast only complaints is not enough ethernet port.

Had a little problem with setup because of an IP conflict from an existing device. Not really the products fault but I wish the software would have helped find the problem easier. No problems after that. Has been rock solid for a month and I have 25+ devices connecting to it daily.

After several weeks of "using" this thing, I have finally given up! Here is the main issue: When something goes wrong, you have to be more than just a casual, "backyard technician" to be able to fix the problem. This has been an ongoing issue with TP-Link products for years, IMHO. It is the exact reason why I promised myself several years ago to never go back to TP-Link ever again. I only went back to TP-Link because this unit was $100 cheaper than the competitors comparable unit. What a big mistake I made. My specific issue with this unit is that, out of the blue, for no apparent reason, one of the bands (either the 5G or 6G bands) simply disappear from the list of wifi routers available that you can see when you go to connect to wifi on any device. So if you check your tablet, or PC, or smart phone wifi status because you find that, just out of the blue, your device is no longer connected to the 5G or 6G band, you will also find that you can no longer see that band in the list of wifi options. You'll see the 2.5 GHz band in the list, along with either the 5 or 6G band, but one of them will be completely missing. So you go over to TP-Link's "Tether app" on your smart phone to figure out what on earth is going on and guess what? The app shows that the wifi router is working properly, with all bands connected - just that when you dig a little deeper into the app, you now see that one of the bands (either the 5G or 6G band) no longer has any clients associated with it. So you can't do anything through the app to fix this issue. You can try rebooting the router to see if that fixes the problem. If not, you have to reach out to customer service because they will take you through a process on your computer browser to do a reset and get things working again. I did that a few weeks ago, and everything was back to normal. But it didn't last. This morning, my 6G signal disappeared. Now that signal is back, but my 5G signal disappeared and disconnected most of the devices in my home. I rebooted the unit. All of the bands came back for a minute, but then the 6G disconnected again. Again, the app shows that there is nothing wrong with the status of the unit. It's crazy! Now I have to contact customer service again because I don't recall how they walked me through "fixing" the problem through my pc browser. On a different note, I do find that the range/signal strength (2.5 G and 5G) is really not all that competitive. My older Netgear wifi router had much better range. But it's really the stability issues that make this unit an absolute no go for this day and age, along with the fact that you have to be a technician to figure out how to "fix" these issues. My return window for this junk is closed, so I am so annoyed. TP-LINK, listen. Consumers don't have time to mess around with your wifi tech issues. Get your darn act together already!

This is hands down the best Wi-Fi router I have every use. Blazing fast!!!

Best one I've ever owned. Way faster than my last 2.

Ordered online picked up within an hour! Thanks Best Buy.

Decided to swap from an isp provided router and the difference is huge. I no longer have areas in my house with reduced WiFi signal. Highly recommend!

This fixed my internet issues that my ISP couldn’t fix. And it was easy to go in to adjust setting to maximize efficiency. My favorite feature is the 6ghz band. My macbook is the only one that can connect to it so i have uninterrupted signal for work and school.

This product was super easy to setup and connect too.

This router works very well for me I have many devices that use the WiFi and I love this router because it supports all my devices I recommend it.

Beautiful wi-fi router, handles multiple devices with ease. 2 ea 4k tv's, Xbox, ring, additional 2k tv and computer. Plus three androids, apple Ipad and phone when the gangs all here! No lagging or circles of doom!

Excellent product because is the better in the market

Seems to work with xfinity which is what matters. The packaging was extreme and had so much plastic. Seriously, every antenna does not need to be covered in individual plastic wrap especially after it is nested in huge styrofoam. All this packaging makes it very difficult to get it out of the box. Also disappointed with Best Buy and their price match guarantee - still waiting for $10 to arrive in the mail. Why can’t it just be credited to my account? Now I have to contact them and complain because it’s still not here after a month of waiting.

Good quality. It meets my needs and had no issues so far

This is an excellent router. I love all the options and scalability.

On May 7, 2025, I purchased a TP-Link Archer AXE7800 Router, which I picked up the following day, May 8, 2025. According to Best Buy return policy, the return period concluded on May 23, 2025, just 15 days after pickup. Unfortunately, the router has since become inoperable. When I returned to the store to address the issue, I was informed there was “nothing we can do,” despite the fact that the product failed shortly after the return period. Consequently, I was left with no choice but to purchase another router on June 12, 2025, only 35 days after the original pickup date. As a long-standing Best Buy customer who has spent thousands of dollars annually, both personally and through my company, I find this experience extremely disappointing. I expected greater accountability and support for the products sold by the Best Buy organization, particularly for equipment that fails within such a short time frame. This time, I have opted to purchase a four-year protection plan, though I would have preferred not to be placed in this position in the first place. I trusted Best Buy to offer quality products backed by responsive customer service, and I am now reevaluating that trust.

I purchased this device because it can limit childrens access time based on a defined schedule. However, this functionality fails. All included devices in the access control schedule function erroneously regardless of time. The router is configured with the correct timezone and the time server correctly applied our region's time. Yet the schedule remains functionless. Otherwise the router appears to work fine. Wifi range and speeds are within specifications. My only complaint so far are the unfunctional parental access control. My kids rate this defect 5 stars however. Well past their bedtime.