Customer Ratings & Reviews
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**HomeShield**
HomeShield is a built-in service, available in all HomeShield routers and Deco mesh products.
- Router Security Scan
- Wireless Security Scan
- IoT Device Identification
- Basic Parental Controls
- IoT Protection*
- Web Protection*
- Intrusion Prevention*
- Antivirus Protection*
*Included with HomeShield premium subscription service](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/e694b39c-722e-42d5-85ac-b2246585c272.jpg)
- Model:
- Deco BE65 Pro(2-pack)
- SKU:
- 6582067
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Deco BE65 Pro's excellent speed and performance, alongside its easy setup and great coverage. Many appreciate its ease of use and reliable connectivity. While the design is considered sleek, a few customers noted that the units themselves are quite large.
This summary was generated by AI based on customer reviews.
A sweet spot for an upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product and a decent price. I've always been a fan of Tp-link products.
I would recommend this to a friendPerfect Step-up to Wi-Fi 7 and Wireless Mesh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that supports Wi-Fi 7 and supports 10 Gig transmission.
I would recommend this to a friendAmazing WiFi mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is an amazing product. It works well for a house with of 3 floors.
I would recommend this to a friend- Cons mentioned:Performance
Horrible service provider
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me, but i could have been my sevice provider.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our product. If you ran into any difficulty accessing the Internet while setting up the Deco Mesh Wi-Fi System, it may be that your modem's MAC (Media Access Control) binding needs to be released and renewed so it can provide an IP address (and Internet) to the Router. This can typically be done using the following steps:
1. Unplug the power from both your router and cable modem
2. Unplug the coax cable from the modem
3. Re-connect power ONLY to your cable modem
4. Wait until the cable modem is fully booted, then re-connect coax
5. Re-connect power to the router and connect it to the modem via Ethernet
This process should release and renew the MAC binding, so your modem can provide connectivity to the router. If you'd like assistance with any of these steps, please reach out to our toll-free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Do not Purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, the worst experience ever. I was rooting for Deco to not be the source of my latency and jitter problems but with switching things out changing settings, trying different routers/modems. I can confidently say this thing is absolutely garbage.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi JoshuaA,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.
We would appreciate the opportunity to improve your Deco experience. Please contact our official TP-Link Support Team through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly: https://www.tp-link.com/us/support/contact-technical-support/
Thank you,
TP-Link Systems Support
A router from future
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 GB port + WiFi 7. A great combo to future proof
I would recommend this to a friendWorks great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my use streaming , security cams and etc
I would recommend this to a friendDon't purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up in my home. The signal was very unstable. Went from very strong to very weak. Called TP tech support. They told me it was because I didn't purchase their firewall security. I asked if that was the only way to stabilize my signal because if it is I am returning it to Best buy. He said it was so I retuned it and will NEVER purchase or recommend their products and I tell anyone I know setting up wifi to go with eero products. They are the best for the money by far!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi EdB1,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.
Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
WiFi 7 and 5gb throughput!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from Eero to these for the uplift in speed, so far so good. Great for WiFi 7
I would recommend this to a friendGreat price, but System needs a Lot of Work !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really looking forward to this, but had multiple problems. Could not install without Tech Support (Never a good thing). System worked great for about 24 hours, then got an update which locked out all of my older devices. I had set security to “WPA2”, a good level, but after update, system only uses WPA3, which is NOT backward-compatible.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. For helpful instructions on how to adjust your Wi-Fi Encryption settings, please refer to our FAQ here: https://www.tp-link.com/us/support/faq/1591/
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Limited connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy plug-and-play. Several devices that were on the previous router will not connect even after enabling the 2.4G mode.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
If your Deco Mesh system has a different SSID (Wi-Fi name) than your previous router, your wireless devices will need to have their network settings adjusted for the new network connection. Alternatively, you can use the same Wi-Fi name and password from your old router on the Deco, which should allow most of your devices to automatically connect to the new network.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range per node is greatly diminished by a wall. Wireless backhaul is ok. Speed is a lot better with wired backhaul. Unless upu have the speed for it most people can save moneh with wifi 6.set up with the app was easy.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Loose connection alot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it at all.Even though the salesperson gave it a great recommendation.I lose my internet connection.All the time i'm back to using my four year old netgear
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Lindaloo123,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.
Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
200 Devices? Bogged down at just over 100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system claims to support 200 devices, but it bogged down at just over 100. And these were smart devices that don't stream or transfer data. This router kept disconnecting, restarting, over and over. And TPlink customer support? That's laughable. Takes 3 to 5 days to get a reply, and when i did, it was obvious it was read by AI chatbot, because it picked and chose words that it could define and provided completely unhelpful advice.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .TP-Link would very much like to work with you to resolve your concerns. Please reach out to us via our 24 hour call center at 866-225-8139. Please note that email support is generally for non-urgent matters. Typical responses times are 1 business day but due to the holiday season may be slightly longer. Chat service does use a Chat Bot at the beginning but if you request an Agent you can be connected to a live person 24 hours a day.
Keep losing internet connection with this router.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep losing internet connection with this router. I would not recommend purchasing this router. I regret not returning it before the designated window for returns. Keeps losing Wi-Fi signal to my home security, tv and phone.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi DebraG,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
Intermittent drops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great 90% of time but am not able to keep it from dropping signal intermittently. Creates problems when streaming music or watching movies via WiFi.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi JohnS,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
Not worth the hassle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work, they’re great. But having to reboot the network almost every day to get stable internet is absurd. Save your money and go with something else.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi AlyssaT,
Thank you for your review. The Deco BE65 Pro is designed to provide fast, robust, reliable Wi-Fi 7 connectivity for your whole home. In your case, we recommend checking if your Deco System's firmware is fully up to date and whether it is behind another router, potentially creating a double NAT scenario that can lead to network anomalies.
Our support team is always available and happy to help, and we would encourage you to contact us via the support portal on our official TP-Link website, so we may assist you with any concerns regarding your Deco BE65 Pro: https://www.tp-link.com/us/support/contact-technical-support/
Best Regards,
TP-Link Systems Support
Continuously disconnects having to reset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned this since January. Twice in the last 2 months, the main router has gone to a solid red light overnight. I have tried troubleshooting and ultimately had to delete the Deco app from my phone because it wouldnt let me delete the network. Once I was able to delete the network, I had to set everything up again and it worked for a month before doing the same thing. I’m currently on my second attempt to reset the network. I cant get the Deco app to recognize the main Deco unit so I can create a new network. This is terribly frustrating. I confirmed with my ISP that the modem and internet are functioning and the issue is entirely related to the Deco routers. Would not recommend
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello ABC,
Not entirely. The test that the ISP runs is just service to the modem. That does not rule out maintenance issues like errors, noise or issues at the plant. So just because they say it's the router doesn't mean that it is because they don't generally have access to the tools to run a line quality test. That is not to say that its isn't the router just that its not always the router just because the ISP tech says it is. There are ways it could still be on the service side. The best way to test this is to contact TP-Link support, where our team of agents can help troubleshoot and identify the concern. Please Reach out to TP-Link systems support at 866-225-8139 or support.usa@tp-link.com
Best Regards
TP-Link Systems Support
Unreliable junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and invest in other wifi 7 mesh systems. I was dumb enough to give this product a 2nd chance seeing it on sale. Consistent buffering issues, unreliable connectivity left my security camras randomly going offline. Range is poor. This item really needs work, don’t think its ready for the main consumer market yet.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not ready
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not Ready for prime time. Wireless works great until you introduce a switch to the mix on any of the routers. This causes the routers to become unstable and any connection to the switch to become unstable. I was unable to get a switch working with these. Would not recommend buying yet.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi JackM,
Thank you for your review. Ethernet switches are a great way to expand wired connectivity on a Deco Mesh network. In your case, we first recommend making sure there are no network loops when connecting the switches to your Deco Mesh System.
If you plan to use the Ethernet Backhaul feature of your Deco Mesh System, please refer to our FAQ with helpful information and network diagrams here: https://www.tp-link.com/us/support/faq/1794/
Additionally, please make sure your Deco app and firmware are both fully up to date. If you would like help with any of these steps, our support team is always available and happy to help. Feel free to reach out using the contact methods (phone, chat, email) on our official TP-Link website's support page: https://www.tp-link.com/us/support/contact-technical-support/
Best Regards,
TP-Link Support