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Customer Ratings & Reviews

$599.99

Customer reviews

Rating 4.7 out of 5 stars with 442 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the Deco BE65 Pro's excellent speed and performance, alongside its easy setup and great coverage. Many appreciate its ease of use and reliable connectivity. While the design is considered sleek, a few customers noted that the units themselves are quite large.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 442 reviews
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my use streaming , security cams and etc

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up in my home. The signal was very unstable. Went from very strong to very weak. Called TP tech support. They told me it was because I didn't purchase their firewall security. I asked if that was the only way to stabilize my signal because if it is I am returning it to Best buy. He said it was so I retuned it and will NEVER purchase or recommend their products and I tell anyone I know setting up wifi to go with eero products. They are the best for the money by far!

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi EdB1,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Great price, but System needs a Lot of Work !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really looking forward to this, but had multiple problems. Could not install without Tech Support (Never a good thing). System worked great for about 24 hours, then got an update which locked out all of my older devices. I had set security to “WPA2”, a good level, but after update, system only uses WPA3, which is NOT backward-compatible.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. For helpful instructions on how to adjust your Wi-Fi Encryption settings, please refer to our FAQ here: https://www.tp-link.com/us/support/faq/1591/

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Rated 2 out of 5 stars

    Loose connection alot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with it at all.Even though the salesperson gave it a great recommendation.I lose my internet connection.All the time i'm back to using my four year old netgear

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi Lindaloo123,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 4 out of 5 stars

    WiFi 7 and 5gb throughput!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from Eero to these for the uplift in speed, so far so good. Great for WiFi 7

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Limited connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an easy plug-and-play. Several devices that were on the previous router will not connect even after enabling the 2.4G mode.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      If your Deco Mesh system has a different SSID (Wi-Fi name) than your previous router, your wireless devices will need to have their network settings adjusted for the new network connection. Alternatively, you can use the same Wi-Fi name and password from your old router on the Deco, which should allow most of your devices to automatically connect to the new network.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 2 out of 5 stars

    Keep losing internet connection with this router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep losing internet connection with this router. I would not recommend purchasing this router. I regret not returning it before the designated window for returns. Keeps losing Wi-Fi signal to my home security, tv and phone.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi DebraG,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range per node is greatly diminished by a wall. Wireless backhaul is ok. Speed is a lot better with wired backhaul. Unless upu have the speed for it most people can save moneh with wifi 6.set up with the app was easy.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Rated 1 out of 5 stars

    200 Devices? Bogged down at just over 100

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh system claims to support 200 devices, but it bogged down at just over 100. And these were smart devices that don't stream or transfer data. This router kept disconnecting, restarting, over and over. And TPlink customer support? That's laughable. Takes 3 to 5 days to get a reply, and when i did, it was obvious it was read by AI chatbot, because it picked and chose words that it could define and provided completely unhelpful advice.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      TP-Link would very much like to work with you to resolve your concerns. Please reach out to us via our 24 hour call center at 866-225-8139. Please note that email support is generally for non-urgent matters. Typical responses times are 1 business day but due to the holiday season may be slightly longer. Chat service does use a Chat Bot at the beginning but if you request an Agent you can be connected to a live person 24 hours a day. tplink

  • Rated 2 out of 5 stars

    Intermittent drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great 90% of time but am not able to keep it from dropping signal intermittently. Creates problems when streaming music or watching movies via WiFi.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi JohnS,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 2 out of 5 stars

    Not worth the hassle.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they work, they’re great. But having to reboot the network almost every day to get stable internet is absurd. Save your money and go with something else.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi AlyssaT,

      Thank you for your review. The Deco BE65 Pro is designed to provide fast, robust, reliable Wi-Fi 7 connectivity for your whole home. In your case, we recommend checking if your Deco System's firmware is fully up to date and whether it is behind another router, potentially creating a double NAT scenario that can lead to network anomalies.

      Our support team is always available and happy to help, and we would encourage you to contact us via the support portal on our official TP-Link website, so we may assist you with any concerns regarding your Deco BE65 Pro: https://www.tp-link.com/us/support/contact-technical-support/

      Best Regards,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Continuously disconnects having to reset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this since January. Twice in the last 2 months, the main router has gone to a solid red light overnight. I have tried troubleshooting and ultimately had to delete the Deco app from my phone because it wouldnt let me delete the network. Once I was able to delete the network, I had to set everything up again and it worked for a month before doing the same thing. I’m currently on my second attempt to reset the network. I cant get the Deco app to recognize the main Deco unit so I can create a new network. This is terribly frustrating. I confirmed with my ISP that the modem and internet are functioning and the issue is entirely related to the Deco routers. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hello ABC,

      Not entirely. The test that the ISP runs is just service to the modem. That does not rule out maintenance issues like errors, noise or issues at the plant. So just because they say it's the router doesn't mean that it is because they don't generally have access to the tools to run a line quality test. That is not to say that its isn't the router just that its not always the router just because the ISP tech says it is. There are ways it could still be on the service side. The best way to test this is to contact TP-Link support, where our team of agents can help troubleshoot and identify the concern. Please Reach out to TP-Link systems support at 866-225-8139 or support.usa@tp-link.com

      Best Regards

      TP-Link Systems Support tplink

  • Rated 2 out of 5 stars

    Unreliable junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and invest in other wifi 7 mesh systems. I was dumb enough to give this product a 2nd chance seeing it on sale. Consistent buffering issues, unreliable connectivity left my security camras randomly going offline. Range is poor. This item really needs work, don’t think its ready for the main consumer market yet.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Rated 2 out of 5 stars

    Not ready

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not Ready for prime time. Wireless works great until you introduce a switch to the mix on any of the routers. This causes the routers to become unstable and any connection to the switch to become unstable. I was unable to get a switch working with these. Would not recommend buying yet.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi JackM,

      Thank you for your review. Ethernet switches are a great way to expand wired connectivity on a Deco Mesh network. In your case, we first recommend making sure there are no network loops when connecting the switches to your Deco Mesh System.

      If you plan to use the Ethernet Backhaul feature of your Deco Mesh System, please refer to our FAQ with helpful information and network diagrams here: https://www.tp-link.com/us/support/faq/1794/

      Additionally, please make sure your Deco app and firmware are both fully up to date. If you would like help with any of these steps, our support team is always available and happy to help. Feel free to reach out using the contact methods (phone, chat, email) on our official TP-Link website's support page: https://www.tp-link.com/us/support/contact-technical-support/

      Best Regards,
      TP-Link Support tplink

  • Rated 3 out of 5 stars

    Issues with reliability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have buffering issues and whole system locking intermittently.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Rated 1 out of 5 stars

    Lots of glitches, software is bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to restart manually all routers at least twice a week, regretting not to buy a reliable brand like Eero not sure if they will go to the trash on the near future. Not recommended at all.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in close proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 3 out of 5 stars

    Simple mesh setup!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uniform speed throughout my 3500 sqft home with wireless backhaul

    I would recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. We're delighted to hear that our Deco Mesh Wi-Fi 7 System is providing uniform speed throughout your whole home, with its quick and intuitive setup via the Deco app.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Pros mentioned:
    Connectivity, Range, Setup ease
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great upgrade!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m replacing a Wifi 6 mesh network because I just couldn’t get the full range of connectivity and speeds that I needed around my house. Our house is 2500 sq/ft but I also need coverage in my yard because of my cameras and times when I need wifi for streaming videos or music, also more of my new devices are supporting Wifi 6e and higher connections now. Setup was very simple, you just need the Deco app and it walks you through it. You do need a TP Link account to setup and manage your network which I’m not a big fan of, I think end-users should have full control of their own hardware without needing to be tied to the manufacturer’s account database. I ran both my old mesh network and new mesh network side by side to get a good comparison of range. Typically when a wireless network detect another network it’ll use different channels to avoid any interference between both networks. They also offer a built-in Network Optimization feature within the app that will allow you to manually scan and automatically fix frequency and channel issues for you. The overall results….were better by decent amount. I went to the 4 corners of my lot (about ¼ acre), and compared internet speeds between both networks. I noticed around a 40-70% increase in internet speeds. There are still many options I have yet to attempt to use within the Deco app to adjust for setting improvements. I did use the MLO feature to use multiple frequencies at once with a device, but I’m not sure if my phone is compatible with it, but seems to be a great feature. There’s also a feature that dedicates the 6GHz frequency to be used for the access point communication only (aka your wifi nodes), basically disabling MLO and devices being able to use it, but if your mesh node locations are right, could definitely provide much higher throughput. Switching between my old mesh network and new one was really simple, just use the same SSID and password as before and all your home devices should be able to connect automatically. The Deco app lets you set notifications when new devices join the network to confirm they are switching over. It is also able to detect some Smart Devices on my network and have them categorized within the app. There is a nice list of options to really customize your network, especially if you are more advanced than the average user in network setup. So the app is built well in my opinion. Additional features include Block listing clients or allowing only certain clients to connect to your network, network isolation allowing sensitive devices not being able to be accessed from your main network, create a Camera Mode options for your home cameras, and allows you limited access to Parental Controls and other Security options without the premium subscription. The list of features goes on, but so far I’m really enjoying the TP Link Wifi 7 Mesh network. Oh, and once you do the main setup on the first Deco node/access point, all you do is power up the others and they automatically sync to one another….very easy. This Wifi 7 system is also a better price point at others I’ve seen recently released, so I think it holds a lot more value. And with the new Wifi 7 technology and the added 2.5 & 5Gbps compatibility, this system will hopefully future proof your network for many years. I’m currently on Gigabit speeds but now I’m looking to upgrade for higher network speeds as I do a lot of data transfers within my home network. I do highly recommend this system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a Pro device, wouldn't buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received to replace Google Pro due to being on sale and WiFi 7. Web UI is mininal at best, guess by design. The two units are supposed to be able to do 5800sq ft. I just dont see it, one of my outside camera keeps going off line. The app interface is better then the GUI, but still lacks that prosumer level. For the price level and to be a "PRO" product just isn't ready. Can't justify expense of this. Will be returning as soon as I can.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hello PoolGuy,

      The up to 5,800 sq feet is dependent on several factors that include placement of the nodes, how far apart the nodes are and other environmental factors like walls and interference. If you feel like the system is not providing adequate coverage i would recommend contacting support at either 866-225-8139 or support.usa@tp-link.com. Support for TP-Link is 24 hours a day and free so please don't go on thinking the product can't meet your need. Reach out to support and let us help you. Most Mesh systems on the market were built around a simplified network management model based on a application that allows access anywhere you have a connection. Deco is no different. While the Pro in the model name is related to the Multi-Gig Ports I do very much like your idea about the product having more prosumer level features. I have relayed this to our development team.

      Best Regards

      TP-Link Systems Technical Support tplink

  • Pros mentioned:
    Coverage, Setup ease, Signal strength
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wide Coverage, Parental Control, Network storage

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Deco system has a nice streamline design, while not having a large footprint when setup in your home. The units are roughly 7 inches in height and around 4.5 inches in width. For those coming off an Apple Wi-Fi Extreme series router/time-capsule, it’s very similar in size and white. No additional color options available. The Pro Pack comes with 3 total units to create a nice mesh throughout the home while using multi-directional antennas to aide in coverage and help eliminate dead-zones in the home. Packaging is simple as you have your 3 units, along with power supplies for each and a single LAN cable for initial setup. Each unit supports all of the latest Wi-Fi 7 (be) and below available, have 2 5Gbps/1 2.5 Gbps WAN/LAN Ports, accompanied single USB port, reset button, and support Wi-Fi Protected Setup (WPS). Setup is done via the TP-Link Deco app, which is laid out very nicely and walks you through every step of the way to get you going in a breeze. Initially, you will need to create or sign onto your account to go through setup. Once everything is setup, there’s a homepage in the app where you can see a summary of your network status and number of clients and devices connected to your home network. You can even add various rules to help protect your children and limit internet active hours/use via TP-Link’s Parental Controls. Parental controls allow for web service monitoring, building out user profiles for each individual and tie their devices to that profile. The user profile can then be set to limit, allow, or time control what’s available to each user to develop healthy digital habits. The AI driven mesh system uses simple intelligence to monitor the network environment it has been setup in and adjust Wi-Fi radius output signals and speeds throughout your home to provide the best service capable. These internal high-performance antennas may boost their signal at times to cover more areas in the home when the additional speeds are needed. The updated design allows for not only multiple up/down streams from a Decco unit, but each unit can pair up and determine the best stream to provide better speeds for the user. The USB port is important to note as there has been a lot of interest in maintaining your own data at home. This port does support Apple Time Machine use, but goes a step further. The USB port enables you to connect any USB storage to your Decco unit and create Network Attached Storage (NAS) for the whole home acting as a server. Overall, really happy with the setup and how easily this integrated into my home network having used other Wi-Fi 7 systems that set easily and suffer from quality of service at times. The amount of options for securing and customizing your network settings, parental controls are a big plus with helping create and develop healthy internet habits for children.

    I would recommend this to a friend