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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 229 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the Deco AC1200 Mesh Wi-Fi system for its ease of use and setup, highlighting the improved Wi-Fi coverage and extended range it provides throughout their homes. Many appreciate the system's strong signal and reliable connectivity, resulting in better performance for various devices. The affordable price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-229 of 229 reviews
  • Rated 5 out of 5 stars

    Great Mesh System

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house has dead/low signal spots all over and we have struggled with getting our WiFi to do a good job. I finally looked into different kinds of extenders and settled with this mesh network, setup was fairly simple. The AC1200 has been awesome, we have consistent, reliable internet throughout our whole house and the speeds now is more than what we are actually paying for so it’s amazing. We can use all our devices, run various video calls, whatever we need. I am so happy with this purchase and our ability to actually use our internet the way we need!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Good Wireless Deco

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Deco from best is working perfect. it work very great from 3floor to 1floor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good coverage. Easy set up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only Mesh system I have used so I cannot compare them to others. We have a 600 mbps plan and wirelessly we get sometimes between 290-350 speed depending on if you use Speedtest or Fast.com. If you can connect these via a MOCA adapter or straighter ethernet cord I have had speeds in the 500's. The modem can definitely make a difference. We had a Motorola modem that was very fast and started to lag. I replaced with an Arris modem and they are allowing for bit faster speeds. You may have to try a couple of times to set them up and they communicate best during set up if they are close together, then you can unplug the ones you want and move them farther away.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as advertised. Setup was easy and well documented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update my router, and this product had pretty good reviews. The set up was very easy to follow, and the end result for my almost 3000 square-foot house was very satisfactory. So far it seems the whole house is able to be served by this system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to works fine. These devices only have 2 cable connections so they are NOT a replacement for cable service company routers. However they can be used in tandem to extend range. Just don’t follow their “east to follow” instructions which start with disconnecting your service providers’ device, at least until your count how many other devices you might need to plug in.

    I would recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. We appreciate your feedback regarding the quantity of Gigabit Ethernet ports (2) on each Deco M5 unit. If you require additional Ethernet connectivity, we suggest considering one of our Gigabit Ethernet Switch products, such as the TL-SG105, or TL-SG108, which you can conveniently connect to any of the Deco nodes to provide additional Gigabit Ethernet ports.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink

  • Rated 1 out of 5 stars

    Buyer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house is about 3,000 square feet so I bought three deco's and as I put them in they seem to work okay. Then everything started to quit working my ring doorbells quit working. My internet kept going down computers, quit working. Internet TV quit working. Had an IT guy come out looked at. It shows that they're picking up signal but they're not distributing signal. Biggest piece of junk and waste of money. Do not buy The Deco

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Deco nodes link to each other via Wi-Fi or Ethernet. If you are placing the nodes with the intent of them linking wirelessly make sure the nodes are placed in open and unobstructed area that are 25-30 apart from each other. This makes sure there is adequate overlap in the node's signals and ensures they can communicate with each other. Now if you have them set up like that then we recommend contacting TP-Link Support for assistance. tplink

  • Rated 1 out of 5 stars

    HORRIBLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE, HORRIBLE, HORRIBLE PRODUCT!!!!! I've had this system for 6 months (on the dot). I have noticed multiple flucutations with the speeds and coverage. Today the system completely went down. Spent HOURS with customer service that could barely speak english. After going through the troubleshooting solutions (multiple times) they finally decided to issue an RMA. Come to find out I have to pay for shipping of the replacement or spend more money with them to have the defective product replaced. Needless to say I will not be purchasing from this brand anymore.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh WiFi systems are designed to provide robust, seamless Mesh WiFi for your whole home. In your case we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      We regret to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you to address your concerns. At your earliest convenience, please send an e-mail to USSupportTeam@TP-Link.com and include a link to your review and a copy of any correspondence you may have received from the original support agent(s).

      Thank you,
      TP-Link Support tplink

  • Rated 1 out of 5 stars

    TP link Deco ac 1200

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not notice a difference in my wifi and everything was hooked up correctly. wasted money!

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Support tplink