Customer Ratings & Reviews
- Model:
- Deco X25(3-pack)
- SKU:
- 6506830
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, impressive coverage and range, and the generally positive setup experience of the Deco X25 AX1800 Wi-Fi system. Many appreciate the improved Wi-Fi speed and overall performance it offers. While some users mention minor issues with the app, the overwhelmingly positive feedback points to a highly effective mesh Wi-Fi solution. The system's value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Simplicity meets performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simplicity meets performance. From the setup to the configuration the prices is simple. Plug in any of the units to your router and it becomes the main unit. Adding the other units is a breeze. Setting up parental control and time limits for your children is easy. The WAN speed is great and the bandwidth on the LAN is super. The one drawback, app only configuration. You can review settings and reboot the unit from the web interface but all the setup has to be done in the app. On the positive side the app is clean and intuitive. I was able to quickly change my internal LAN IP scheme and setup port forwarding rules to allow VPN access while I am away from home. I have not tried the trial of Homesheild Pro or plus (forgot exact name) because the free version is working right now but I will add it soon. I went from a Netgear Nighthawk mesh setup with two extenders and it was OK. This setup increased my wireless LAN throughput and WAN speed! I did not know we had gotten an upgrade from Spectrum, I think it is an amazing deal for what you get.
I would recommend this to a friendMesh Wifi System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get any help/info from anyone at Best Buy in the store. Had several questions, but got a different answer every time I ask.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi WilliamD,
We regret to hear that your experience was anything less than satisfactory. If you have any questions in the future, feel free to contact our official TP-Link Support team through the support portal on our official TP-Link website, which includes convenient contact options, including phone, live chat, and email. A support agent will be more than happy to assist you.
Best Regards,
TP-Link Support
Did not work with Xfinity modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent countless hours trying to get these to connect with an Xfinity modem. Spent about 3 hours on the phone with tech support and tried to find workarounds in various forums with no luck. No matter what I tried, these would stop at a certain point in the process and blink red. I returned them.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .We regret your experience. Our routers should work with any service provider. Though some ISP equipment may require special configuration. If you can Post your story here, https://community.tp-link.com/us/home/forum/2424, so we can investigate further.
Mesh Wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed to extend the range of our wifi network at home. This has done what we need so far.
I would recommend this to a friendOld router was better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap signal throughout the entire house no matter where these replaced
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello ,
In situations like this, we highly recommend contacting TP-Link Support to troubleshoot and find a solution. Support is free and available 24/7. Support can be reached by calling 866-225-8139 or emailing us at support.usa@tp-link.com
Best Regards
TP-Link Systems Support.
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, no issues with the assembly or installation.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .H jrob7975
Thank you for your review. We're delighted to hear you enjoyed the ease of assembly and installation of our Deco X25 Mesh Wi-Fi 6 System. We hope you enjoy its seamless Wi-Fi 6 connectivity throughout your home.
If you have any questions in the future, you can contact our support team through the support portal on our official TP-Link website. A support agent will be more than happy to assist you.
Best Regards,
TP-Link Support
Getting only half of speed expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting only half of speed expected (internet plan 1gbps, router only provides up to 300 mbps
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Bricked after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this system for our new home to ensure coverage throughout. Setup/install was fairly simple with the app-based system. 2 weeks after installation, the system stopped working. After performing a soft reboot, hard reboot and firmware upgrade, it was still bricked. Online research shows this is a common problem with the unit. Returned and exchanged for a Netgear Nighthawk setup.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you returned your Deco Mesh System; it comes with a 2-year warranty, and we would've been more than happy to help address your concerns. If you have any questions or concerns regarding your TP-Link product(s) in the future, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy enough, but then it wouldn't update All the devices lost connection and half the devices wouldn't reconnect after that I returned them.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Jack,
I understand you have returned your product but please note that we have support available for free and 24 hours a day to assist with any product issues you may have. Support can be reached at 866-225-8139 or support.usa@tp-link.com
Best Regards
TP-Link Systems Support
Whole house routers (3-floors)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced these routers twice due to electricity going out and router burning up on restart.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Like all electronics Deco is susceptible to electrical surges that come power is restored from events like brown or black outs. It is highly recommended that you use a surge protector to protect your investment. Especially if you live in an area prone to such events. Power issues like these are often not covered under the product's limited warranty.
Best Regards
TP-Link Systems Support
Toilet Paper Roll Routers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this product. Very tedious process and was too difficult to actually connect to my modem. did not receive any signal.
No, I would not recommend this to a friendPoor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product. Do not buy. You will be letdown. you
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend that you make sure your Deco app and firmware are fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Additionally, on our website, you can find a comprehensive FAQ section, user manuals, and a community forum where you can interact with other Deco users.
Thank you,
TP-Link Support
Poor wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Linksys Velop wi-fi5 to wi-fi6. I was getting 303/337 with Velop. But with this I am geeting wireless speed of 81/147. I have Verizon 300mpbs speed internet. I don’t recommend this.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Coverage, Ease of use
Bob
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with app to connect devices very happy with purchase, Works great! I had dead spots in my house now no dead spots. even in the basement.
I would recommend this to a friend - Pros mentioned:Coverage
Mesh Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives us much better coverage in the entire house...had problems with trying to print from distant room before...
I would recommend this to a friend Works as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes i have issues wifh the routers connecting after a reboot. Other than that it works well
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi AnthonyL,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Awful range!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace my 5 year old Linksys Velop. This was worse than what I am currently using. The range is awful even with an ethernet backhaul. I have 300dn/300up and was getting 30-50/30-50 with this. Definitely returning this junk!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Bkbk07,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support