Customer Ratings & Reviews
- Model:
- Deco X25(3-pack)
- SKU:
- 6506830
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Deco X25 for its ease of use, overall performance, and extensive coverage, eliminating dead spots and providing reliable connectivity throughout the home. Users also appreciate the system's long range and consistent signal strength. The primary concern mentioned by a few users is occasional connectivity issues with the app.
This summary was generated by AI based on customer reviews.
Getting only half of speed expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting only half of speed expected (internet plan 1gbps, router only provides up to 300 mbps
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Bricked after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this system for our new home to ensure coverage throughout. Setup/install was fairly simple with the app-based system. 2 weeks after installation, the system stopped working. After performing a soft reboot, hard reboot and firmware upgrade, it was still bricked. Online research shows this is a common problem with the unit. Returned and exchanged for a Netgear Nighthawk setup.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you returned your Deco Mesh System; it comes with a 2-year warranty, and we would've been more than happy to help address your concerns. If you have any questions or concerns regarding your TP-Link product(s) in the future, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Old router was better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap signal throughout the entire house no matter where these replaced
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello ,
In situations like this, we highly recommend contacting TP-Link Support to troubleshoot and find a solution. Support is free and available 24/7. Support can be reached by calling 866-225-8139 or emailing us at support.usa@tp-link.com
Best Regards
TP-Link Systems Support.
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, no issues with the assembly or installation.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .H jrob7975
Thank you for your review. We're delighted to hear you enjoyed the ease of assembly and installation of our Deco X25 Mesh Wi-Fi 6 System. We hope you enjoy its seamless Wi-Fi 6 connectivity throughout your home.
If you have any questions in the future, you can contact our support team through the support portal on our official TP-Link website. A support agent will be more than happy to assist you.
Best Regards,
TP-Link Support
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy enough, but then it wouldn't update All the devices lost connection and half the devices wouldn't reconnect after that I returned them.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Jack,
I understand you have returned your product but please note that we have support available for free and 24 hours a day to assist with any product issues you may have. Support can be reached at 866-225-8139 or support.usa@tp-link.com
Best Regards
TP-Link Systems Support
Whole house routers (3-floors)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced these routers twice due to electricity going out and router burning up on restart.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Like all electronics Deco is susceptible to electrical surges that come power is restored from events like brown or black outs. It is highly recommended that you use a surge protector to protect your investment. Especially if you live in an area prone to such events. Power issues like these are often not covered under the product's limited warranty.
Best Regards
TP-Link Systems Support
Toilet Paper Roll Routers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this product. Very tedious process and was too difficult to actually connect to my modem. did not receive any signal.
No, I would not recommend this to a friendPoor wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Linksys Velop wi-fi5 to wi-fi6. I was getting 303/337 with Velop. But with this I am geeting wireless speed of 81/147. I have Verizon 300mpbs speed internet. I don’t recommend this.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Poor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product. Do not buy. You will be letdown. you
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend that you make sure your Deco app and firmware are fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Additionally, on our website, you can find a comprehensive FAQ section, user manuals, and a community forum where you can interact with other Deco users.
Thank you,
TP-Link Support
- Pros mentioned:Coverage, Ease of use
Bob
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with app to connect devices very happy with purchase, Works great! I had dead spots in my house now no dead spots. even in the basement.
I would recommend this to a friend - Pros mentioned:Coverage
Mesh Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives us much better coverage in the entire house...had problems with trying to print from distant room before...
I would recommend this to a friend Works as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes i have issues wifh the routers connecting after a reboot. Other than that it works well
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi AnthonyL,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Awful range!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace my 5 year old Linksys Velop. This was worse than what I am currently using. The range is awful even with an ethernet backhaul. I have 300dn/300up and was getting 30-50/30-50 with this. Definitely returning this junk!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Bkbk07,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support