Customer Ratings & Reviews

I have great signal throughout my house, the only bad thing is that it only has one ethernet port.

If you're in Virginia and use Cox Cable communications, this modem isn't on their 'approved modem' list. I was super stoked to use this thing after the run down I received from the best buy associate. Come home, get happier, call the cable company because they have to 'approve' everything you use... NOPE! no go. So beware... check with your cable company first before buying. Its so new it may not be on their 'list'. #somad

I purchased this hoping it would simply work (as advertised). The interface is very basic. This isn't really a great thing as many things you would want to find are either missing or hidden. The worst thing for me was that it would not work with my wired network at all. It saw each device, but none of them would have internet access. Only my wireless devices had internet. It went back the next day. For this price, I expected better. Wireless speed was a significant drop from my previous ASUS router.

We have had several routers, but this one by far is the best we have ever had.

It solved my wireless blind spot issues.Works great.

This router is absolutely terrible. The setup seemed easy enough; download the app hook everything up and open the app to set up. This did not work at all. I used two different phones and it would not connect to the router. Finally, a third phones was able to connect to set it up. The router does not allow you to have a separate 2.4 & 5ghz SSID. The router decides what is best for you which is not something it is very good at. Everything seems fine when you are less than 10 ft away from the router but as soon as you go beyond that, good luck getting any signal. The wifi drops about every 2-3 minutes and I can only guess it is trying to figure out which band to choose while knocking you off every time it chooses a new band. It doesn't allow you to choose channels either. If google believes their router can choose eveything for you, it better work well and keep a stable connection. This router does neither and leaves you frustrated.

This product feels rushed to market. It's a good idea, but it really needs work. Constantly have to reboot. Says connected, but can't browse or use anything without turning off Wi-Fi and using my mobile data plan, even when sitting within five feet of router. Works ok for a while after a reboot. Having to reboot a lot more now.

I already had an OnHub Router, and I bought a second one to use to create a Google WiFi Mesh Network. It works just like one of the round white units for Google WiFi. So my Google Wifi Mesh network consists of two OnHubs, and they work flawlessly.

Pretty simple with the cell phone link that the Best Buy Associate downloaded for me. The phone and the router talked to each other. I don't know what happened, but the router worked right away!

It is very easy to install and for the first 20 days, the signal is very good and I don't have any trouble to use my iphone in my house. But after 30 days, the signal start to drop and right now, its coverage is even narrow than my old linksys router. The quality is a really issue for google product. It is over 30 days and could not return.

I have a 2000 square foot ranch style home so having wifi throughout was a bit of a task until we found this...Strong signal everywhere!

Wow, this router was super easy to set up (if you could even call it that) and use. Speed is blazing. This is an awesome product!

I am pretty tech savvy and this product did NOT work/perform as touted. Set up was relatively easy but when I got it all set up, and all was said and done, I had NO improvement in performance than what I was getting straight from the router/modem. If I was next to it, it worked OK (just like my router/modem) but I wanted to be able to have better performance when NOT in the same room as the router/modem. Not the case with this OnHub. It touts being able to connect to around 100 devices; however, ONE device (my lap top) BARELY worked - sooooooooooooooo slow just as if I was going straight off my router/modem. Very very very disappointed to say the least in that I saw very good reviews on it and was highly recommended by a co-worker who works in the Connected Home area. I just do not know what to say as to WHY it did not perform as touted.

There's not parental controls and you cannot configure the LAN subnet. So if you have cameras or other devices with a static IP you will have to change all those. Returning this router back to the store tomorrow.

cant do the setup from your desktop--you must use a cellphone---anyone that prefers to work off of a cell phone without the option to use a full desktop is IMO not a rational thinking person

Purchased Google on Hub about 60 Days ago. Went down after 30 Days. It just died. :-( I liked the Product itself but unfortunately neither Google nor TP-Link are standing behind their Products. I has been 3 Weeks now, countless E-Mails and several Phone Calls with no real live person contact at TP-Link. Never experienced such a bad treatment. Finally after i got somebody on the phone and it only got worst. You talk to people in China and since their English and my Chinese are very limited they don't even know what you are talking about. Just reading off script and talking over your mouth. For OnHub service i have to say they are at least responsive. Also the first representative was trying to tell me that i bought a speaker not a modem since there are holes on top....... :-()...........Unfortunately OnHub is also no use to you since they only play the Ball back to TP-Link. I Think i have book this under lesson learned and go ahead and buy something else. 3 Weeks now without wireless and two teenagers is just not what you want to live with. Needless to say it will not be a Google or TP-Link Product. This already became the running joke on some of the Tech Sites i am involved in. They can not wait for the daily updates. :-( My advise Pay for the additional Protection Best Buy Offers. Or choose something else. Don't get me wrong Best Buy is not to blame here since they always have been great when it came to back their Products. In this case i was just over the 15 Days return policy. .

the sleek design left the connection cords little room for large fingers to enter the space and connect them securely. The user guide that is stated in the contents is only in the downloaded app, but if the app never opens in the phone then one is left wondering what to do??? This product has no online support via webpage or a phone number, thus I didn't feel like contacting the store every time I had a problem. I feel this product needs a great deal more time in the design studio, or at least to offer one a download link so they can install the software directly on their pc instead of using an app that can be problematic.

Connected Wifi devices have their connection drop randomly. Happens with phones, laptop and Tivo Roamio. Google Support ran me in circles for months, then stopped replying to my emails.