Customer Ratings & Reviews
- Model:
- KC401
- SKU:
- 6472517
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Kasa Smart camera's excellent image quality, ease of use, and convenient features like SD card storage, motion detection, and night vision. Many appreciate the straightforward setup process and the affordable price. However, some customers have reported occasional connectivity problems. Overall, the positive feedback significantly outweighs the negative comments regarding connectivity.
This summary was generated by AI based on customer reviews.
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro SD format does not work. App is not well developed as well.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case, we first recommend ensuring you are using a Class 10 Micro SD card that is within the capacity compatibility for the camera (up to 256GB). We also highly recommend ensuring your Kasa app, and the firmware for the camera are both fully up to date.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Helpful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a lifesaver because we are able to monitor a loved one.
I would recommend this to a friendNice camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product it’s working perfectly the quality it’s good
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product clear and Precise Operation for Security
I would recommend this to a friendNice camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera, easy to install. Decent camera photos.
I would recommend this to a friendBudget security camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t tried it yet, can’t wait to set it up though
I would recommend this to a friendGood Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good camera, i wish it did not have cord bud its pretty good
I would recommend this to a friendcannot recommend, only works with an account
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kasa will change the terms of agreement on you and you will not be able to use your device afterwards unless you agree. Don't buy any Kasa products.
No, I would not recommend this to a friendCamera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squard installed my cameras. No worries for me
I would recommend this to a friendRequires China Network Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend buying this. In order for it to work you will need to connect to China's network as well as your network. I immediately returned it.
No, I would not recommend this to a friendIndoor security camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it worked right up until the return date passed and then went offline and unable to reconnect. Save your money. Not a good buy.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Kasa Camera comes with a 2-year warranty, and we would greatly appreciate the opportunity to follow up with you and address your concerns. At your earliest convenience, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Kasa security camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is a piece of crap. It won’t connect to my internet and now I can’t return it. DONT BUY IT
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you're having difficulty connecting the camera to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good Surveillance camera but it has trouble communicating from other Wi-Fi to check on the live feed of playback.
No, I would not recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price, but the audio isnt so great. It has a lot of static noise when recording sound and doesnr pick up sound from very far away
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case we recommend ensuring the camera's microphone is not obstructed or near sources of audio interference. If you have any questions or concerns, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded my kitchen Kasa cam to the 2K. It really didn’t change the quality of the picture much. I was disappointed
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We recommend ensuring your 2K Kasa camera's video quality settings are properly configured via the Kasa app, that there is adequate lighting in the monitored environment, and the camera is receiving adequate Wi-Fi signal from your router. Please also note that if you are viewing the 2K camera's live feed or video recordings on a device with a native screen resolution of 2K or higher.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connection
Disgusted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant connection issues, many that require you to be there to resolve which is a problem when those issues come up while you're travelling, the main reason for having these cameras in the first place.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the device's location. Within the Kasa Smart app, there's a feature that allows you to measure Wi-Fi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Does not work at night through the window
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to monitor the parking lot outside my home, and it is sitting on the window sill at home. But it does not work at night at all because it has eyes on the back of its head. It records reflections in the window and what is happening in our kitchen rather than outside. Also, there is light out on the porch, and it cannot see beyond that light either. So it is just a day camera, or I will return it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. This Kasa camera is designed for indoor home monitoring. If you intend to monitor an outdoor area through a window pane, please be advised that windows are typically reflective surfaces, so placing the camera behind one will not only mirror what is visible indoors, but will also reflect the Infrared LEDs that provide the camera's Night Vision. This is an industry standard for indoor cameras and is not exclusive to Kasa products.
If you intend to use the camera for outdoor monitoring purposes, please consider our KC420WS outdoor Kasa Camera instead. This way, the camera can be installed outdoors and will not need to peer through a reflective pane of glass.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connection
Title loan
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This basically is not worth it bacuse it is very slow to show the recorded videos and no always have connection problem audio both ways is just doing agly nose that hart your hearin it is viewing angle just 154 which my old Samsung camera doing 180 bascly it is worth just 5 dollars. Or maybe 4.99
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the device's location. Within the Kasa Smart app, there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa app is up to date, then update your device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connection
Go with the Alexa cameras
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to setup and keeps disconnecting !!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello DMack,
Sounds like you are having connectivity concerns. These could be caused by a number or reasons. We would suggest contacting our support team for assistance. Please reach out to Kasa.Support@tp-link.com and our support team will help to investigate your concerns.
Best Regards
TP-Link US Support Team
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is not very good and they were so complicated to get connected
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Kasa products are designed for quick and easy setup using the Kasa app. If you're having difficulty connecting the device to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support